Jw Marriott Khao Lak Resort & Spa (เจดับเบิ้ลยู มาริออต เขาหลัก รีสอร์ท แอนด์ สปา)
សណ្ឋាគារ 41 / 12 Moo 3, ឃុកឃុក, ផាងង៉ា, 82220, ថៃ
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About Jw Marriott Khao Lak Resort & Spa
Reconnect with nature at JW Marriott Khao Lak Resort & Spa, where luxury meets natural beauty. Our resort features newly renovated rooms, a pristine white sand beach, and the uplifting JW Garden offering fresh, organic produce and a variety of farm and wilderness experiences. Indulge in culinary delights at 11 dining venues or rejuvenate at Quan Spa with luxury wellness therapies. The 2.5 km lagoon pool features swim-up bars, a family zone, Jacuzzis, water slides, wave pool and water trampolines, with the JW Boat offering fresh coconuts daily. Located in peaceful Phang Nga, our resort is a luxurious haven where you can unwind and enjoy lush tropical surroundings. Discover why JW Marriott Khao Lak Resort & Spa is your ideal getaway to create meaningful and unforgettable moments together.
Amenities
- ចូល 24 ម៉ោងចូល: Yes
- តុមុខ 24 ម៉ោង: Yes
- សន្តិសុខ 24 ម៉ោង: Yes
- អាងពេញវ័យ: Yes
- ការរអ៊ូរមុខ: Yes
- ការដឹកជញ្ជូនតាមអាកាសយានដ្ឋាន: Yes
- ទាំងអស់បញ្ចូលគ្នា: Yes
- បើកជានិច្ច (24 ម៉ោង / 24): Yes
- អេធីអឹម (នៅនឹងកន្លែង): Yes
- ការមើលថែទារក: Yes
- ការផ្ទុកឥវ៉ាន់ឥវ៉ាន់: Yes
- បន្ទប់ពិធីជប់លៀង: Yes
- បារ / កន្លែងសំរាកលំហែ: Yes
- បរិក្ខារប៊ីប៊ីឃ្យូ: Yes
- ឆ្នេរសមុរត: Yes
- ការជួលកង់: Yes
- ទេសចរណ៍កង់: Yes
- កង់: Yes
- ល្បេងប៊ីលីអាដ: Yes
- ល្បែងក្តារល្បែងល្បែង: Yes
- រុំរាងកាយ: Yes
- អាហារពេលព្រឹកដែលមាន: Yes
- អាហារប៊ូហ្វេអាហារពេលព្រឹក: Yes
- មជ្ឈមណ្ឌលពាណិជ្ជកម្ម: Yes
- តុកកាណូ: Yes
- ការជួលឡាន: Yes
- សកម្មភាពកុមារ (Kidd / មិត្តភាព): Yes
- អាហារពេលព្រឹកគួរឱ្យសរសើរ: Yes
- សេវាកម្មបូកសរុប: Yes
- បន្ទប់សន្និសីទ: Yes
- ម៉ាស្សា: Yes
- ការផ្លាស់ប្តូររូបិយប័ណ្ណ: Yes
- ព្រួញ: Yes
- មុហខ្យេបលចេញចាក: Yes
- សាន: Yes
- សម្អាតស្ងួត: Yes
- បុគ្គលិកកម្សាន្ត: Yes
- ការកំសាន្តពេលល្ងាច: Yes
- ពិនិត្យចូល / ចេញចូល: Yes
- ការព្យាបាលមុខ: Yes
- គ្រឿងបរិក្ខារសម្រាប់ភ្ញៀវពិការ: Yes
- ឧបករណ៍ជំនួយដំបូង: Yes
- មជ្ឈមណ្ឌលហាត់ប្រាណ: Yes
- ថ្នាក់ហាត់ប្រាណ: Yes
- ងូតទឹកជើង: Yes
- ម៉ាស្សាបាតជើង: Yes
- អ៊ិនធឺណិតឥតគិតថ្លៃ: Yes
- ម៉ាស្សារាងកាយពេញ: Yes
- បន្ទប់ហ្គេម: Yes
- អំណោយ / ហាងលក់វត្ថុអនុស្សាវរីយ៍: Yes
- ការម៉ាស្លាល់ដៃ: Yes
- ម៉ាស្សាក្បាល: Yes
- មានកៅអីខ្ពស់: Yes
- អាងទឹកក្តៅ: Yes
- អាហារពេលព្រឹកនៅក្នុងបន្ទប់: Yes
- តំបន់លេងក្នុងផ្ទះ: Yes
- មន្ដ្រី: Yes
- ការានតាមអ៊ិនធរណេតិន: Yes
- សេវាកម្មដែក: Yes
- អាហារប៊ូហ្វេដែលងាយស្រួលសម្រាប់ក្មេង: Yes
- ក្លឹបកុមារ: Yes
- អាងហែលទឹកកុមារ: Yes
- សេវាកម្មបោកអ៊ុត: Yes
- ម៉ាសីនផាប: Yes
- ធេវីសសៃ: Yes
- បន្ទប់ប្រជុំ: Yes
- បុគ្គលិកពហុភាសា: Yes
- តំបន់បរិភោគអាហារក្រៅផ្ទះ: Yes
- គ្រឿងសង្ហារឹមក្រៅ: Yes
- អាងក្រៅ: Yes
- ការដាក់ដមនើរព្យាបាល: Yes
- គ្រូបង្វឹកផ្ទាល់ខ្លួន: Yes
- តំបន់កំសាន្ត: Yes
- អាងហែលទឹក / កន្សែងឆ្នេរ: Yes
- អាងហែលទឹកដែលមានទិដ្ឋភាព: Yes
- របារអាងទឹក: Yes
- វ៉ាយហ្វាយសាធារណៈ: Yes
- ផោចនីយដ្ឋាន: Yes
- សាឡន: Yes
- ចុងរាក់នៅអាងហែលទឹក: Yes
- សេណូសៀ: Yes
- ហាង: Yes
- សេវាកម្មឡានក្រុងយានយន្ត: Yes
- បារអាហារសម្រន់: Yes
- ស្ប៉ា: Yes
- ម៉ឺនុយរបបអាហារពិសេស: Yes
- ទីលានមឹក: Yes
- ស៊ុនឡួង / កៅអីឆ្នេរ: Yes
- ឆ័ត្រព្រះអាទិត្យ: Yes
- អាងហែលទឹក: Yes
- បារហែលទឹក: Yes
- កីឡាវាយកូនបាល់លើតុ: Yes
- សេវាកម្មតាក់ស៊ី: Yes
- តុលាការកីឡាវាយកូនបាល់: Yes
- ឆ័រត: Yes
- កុងសូលហ្គេមវីដេអូ: Yes
- ដំណើរកំសាន្តដើរ: Yes
- ស្លាយទឹក: Yes
- ការជួលឧបករណ៍កីឡាទឹក: Yes
- វ៉ាយហ្វាយ: Yes
- វណ្ណៈយូហ្គា: Yes
- បន្ទប់យូហ្គា: Yes
Features
- ម៉ាស៊ីនត្រជាក់: Yes
- ហាងកាហ្វេ: Yes
- វ៉ាយហ្វាយឥតគិតថ្លៃ: Yes
- ត្បូងលាក់: Yes
- រទេះរុញអាចចូលដំណើរការបាន: Yes
Room Features
- បន្ទប់ទឹកបន្ថែម: Yes
- ងូតទឹក / ផ្កាឈូក: Yes
- ងូតទឹក: Yes
- ទូរទស្សន៍ខ្សែកាប / ផ្កាយរណប: Yes
- សម្លៀកបំពាក់រ៉ាកែត: Yes
- អ្នកផលិតកាហ្វេ / តែ: Yes
- បង្គន់អនាម័យបង្គន់: Yes
- តុ: Yes
- ទូរទស្សន៍អេក្រង់រាបស្មើ: Yes
- ម៉ាស៊ីនសម្ងួតសក់: Yes
- និផាប: Yes
- បន្ទប់ដែលមានអន្តរកម្មមាន: Yes
- ដេក: Yes
- កុំព្យូទ័រយួរដៃមានសុវត្ថិភាព: Yes
- បារតូច: Yes
- យ៉រឯកជន: Yes
- បន្ទប់ទឹកឯកជន: Yes
- ឆ្នេរឯកជន: Yes
- តុតឹកកក: Yes
- សេវាកម្មបន្ទប់: Yes
- ផាបក្ផានរេកាហថ្នាក់: Yes
- កន្លែងអង្គុយ: Yes
- កោអីតមរេត: Yes
- គ្រែសាឡុង: Yes
- តុរស័បវ: Yes
- ជាន់ក្បឿង / ថ្មម៉ាប: Yes
- គ្រឿងបរិក្ខារបន្ទប់វីអាយភី: Yes
- សេវាកម្មភ្ញាក់ / ម៉ោងរោទិ៍: Yes
- ដើរងូតទឹក: Yes
- តុរប្យួរខោអាវ / បន្ទប់គេង: Yes
Contact & Hours
41 / 12 Moo 3, Khuk Khak, Khao Lak 82220 Thailand
https://www.marriott.com/en-us/hotels/hktkl-jw-marriott-khao-lak-resort-and-spa/overview/
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Reviews ()
Unser Aufenthalt im JW Marriott Khao Lak Resort & Spa
Unser Aufenthalt im JW Marriott Khao Lak Resort & Spa Anreise & Check-in Nach einer späten Anreise nach 22:00 Uhr verlief der Check-in sehr angenehm. Zur Begruessung bekamen wir ein leckeres Eis, und uns wurde die Anlage erklärt. Der Service war wirklich herzlich. Wie der Check-in tagsüber abläuft, können wir nicht beurteilen. Der Service entsprach für uns aber absolut dem Niveau eines 5-Sterne-Hotels. Parkplätze sind kostenlos vorhanden - sogar eine Ladestation für E-Autos steht zur Verfügung. Zimmer & Umzug Unser erstes Zimmer war leider nicht das gebuchte: Wir hatten ein Zimmer mit zwei separaten Betten reserviert, bekamen aber eines mit nur einem Bett. Das war jedoch kein Problem - wir erhielten sofort ein zusätzliches Bett und am nächsten Tag ein neues Zimmer. Das Problem wurde absolut unkompliziert und sehr freundlich gelöst. Pool, Strand & Service Hier können wir wirklich nichts Negatives sagen - es war traumhaft! Obwohl das Hotel sehr gross ist, ist die Anlage weitläufig und die Gäste verteilen sich gut. Alles ist hervorragend gepflegt, es gibt viele Rückzugsorte und Ruheoasen. Der Strand ist ideal zum Baden, fast menschenleer und wunderschön. Es sind ausreichend Strandliegen vorhanden, unterteilt in einen Familien- und einen Erwachsenenbereich. Es gibt Service direkt am Liegestuhl mit Essen und Getränken von der Beach Bar. Surfbretter und andere Sportgeräte können kostenlos ausgeliehen werden. Besonders schön: Der Strand ist perfekt ausgerichtet, um den Sonnenuntergang zu geniessen. Einmal hatten wir ein Problem mit einem kleineren Restaurant. Nach jedem Besuch konnten wir den Service bewerten. Nach unserer ersten negativen Rückmeldung suchte uns am nächsten Tag der Manager persönlich auf und entschuldigte sich. Das fanden wir sehr aufmerksam und professionell. Spa & Massage Der Spa-Bereich war stilvoll und angenehm - eine sehr erholsame Erfahrung. Frühstück & Service Das Frühstücksbuffet war hervorragend, mit einer grossen Auswahl an indischen, thailändischen und europäischen Speisen. Der Kaffee war sehr gut und das Personal stets freundlich. Besonders gut gefallen hat uns, dass es zwei separate Frühstücksbereiche gibt - einen für Familien und einen für Erwachsene. So herrschte eine ruhige und entspannte Atmosphäre. Restaurants Wir haben mehrere Restaurants ausprobiert und waren mit allen mehrheitlich sehr zufrieden. Besonders schön fanden wir das Drift Restaurant, das sehr stilvoll gestaltet ist. Mit dem Service waren wir grundsätzlich sehr zufrieden. Die Qualität der Speisen ist hoch, die Preise jedoch deutlich höher als ausserhalb des Hotels. Diverses Das Hotel betreibt eine Bambushaiaufzuchtstation, zu der auch Führungen angeboten werden - sehr spannend und lehrreich. Das Fitnessstudio ist für ein so grosses Resort unserer Meinung nach etwas zu klein. Zwar gibt es viele Geräte, aber der Raum ist relativ eng. Ein paar zusätzliche Geräte wären wünschenswert. Fazit Die Freundlichkeit und Hilfsbereitschaft des Personals waren hervorragend. Wir hatten eine wunderbare Zeit und werden ganz sicher wiederkommen!
Excellent hotel
Second visit to this hotel, absolutely stunning. Staff are very friendly and helpful. Rooms big and comfortable, beds and bedding very comfy. Restaurants very good. A special thank you to Deb at the beach bar who always welcomed us with a lovely big smile and excellent service, Keep up the good work. Drift bar has been changed for the better, lovely place to chill out with some cocktails. Hope to return next year.
מלון מהמם. לגמרי מקום לחזור אליו
מלון מהמם, חשבו על הכל. ארוחת בוקר טובה, בריכות ומתקנים שווים. החדר מנוקה פעמיים ביום. מגוון של מסעדות בתוך המלון וגם עוד אחת מחוץ על החוף במרחק הליכה שיותר זולה. צוות שירותי מאוד. האוכל לילדים מתחת לגיל 4 ללא תשלום אך לא ציינו זאת וחבל כי גילינו על זה רק בלילה האחרון. ישנן הסעות לשוק ולעיר שגם כדאי לציין זאת בפני האורחים.
A beautiful hotel, professionally run and catering for all needs
We have just returned from a week at the JW Marriott Khao Lak and we cannot fault the hotel at all - it was superb. We met up with our son and his girlfriend who have been teaching in Thailand and are now back packing. It was the perfect meeting spot for a week of relaxation and calm. We have two deluxe rooms, next door to each other, and on the second floor. The swim up rooms are great but we preferred the privacy of not having people swim past. We were over looking the main quad of pools and water ways. As a group of adults this made sense but there is a family section overlooking the family pools / play area and we were thankful not to be located there. Similarly, there are adult only pool areas and beach areas and we used those - we have done our time supervising small children and were delighted to have peace and tranquility, whilst recognising that there is children's pool is fantastic for those with youngsters. From arrival the reception staff were brilliant - we arrived at 7am after a long flight. Our room was not yet ready (check in is 3pm) but we were able to use the showers in late checkout area and then lounge by the pool until noon when are room was ready. The rooms are luxurious and serviced twice each day - unlimited bottled water, Nespresso coffee pods and tea bags and Aromatherapy Associates toiletries. We did the hike and the cycling organised by the hotel. We also did the Thai cooking course which was fun, and the bath bomb making in the spa. The spa is excellent and worthy of a special mention - one of the best I have ever used, and a real winner for me - we had seven treatments between the four of us and all exceeded expectations (see Quan Spa separate review.) The restaurants on site were great, if a little pricey. We did the Bangkok to Tokyo buffet and the Olive Restaurant barbecue - both were excellent but the Olive restaurant blew our mind - never seen a barbecue with so many options - superb! We ate breakfast each day on the terrace of the Olive restaurant, overlooking the ocean, and in the adults only area. Excellent choices and more than enough vegetarian and gluten free options. Beach / pool towels are provided and there is SPF 50 suncream too. We loved the Aquamarine swim up bar - where the staff were so friendly and lovely - as they were throughout the hotel. We left to get our flight very early and the staff provided a packed breakfast for us - a lovely touch. From our party of four, we had absolutely no complaints (unusually!) and will remember our stay always - special times in a special place. Thank you!
Tres bon sejour
Nous avons passé 4 nuits très agréables au Marriott Khao Lak, même si notre séjour avait mal commencé. En arrivant à la réception, la catégorie de chambre que nous avions réservée n'était malheureusement pas disponible, ce qui a été décevant sur le moment. Heureusement, l'équipe a su se rattraper en nous proposant un très bel upgrade, et à partir de là, tout s'est déroulé à merveille. Le petit-déjeuner est très varié et délicieux, parfait pour bien démarrer la journée. Le personnel est adorable, toujours souriant, attentionné et prêt à aider. Le kids club est bien, notre enfant s'y est amusé et a apprécié les activités proposées. La plage est magnifique, propre et idéale pour se détendre ou s'amuser en famille. Impossible de s'ennuyer dans cet hôtel grâce à la multitude d'activités disponibles, qui conviennent aussi bien aux petits qu'aux grands. Seul petit bémol : la restauration sur place (F & B) n'était pas tout à fait à la hauteur de nos attentes, donc nous avons préféré dîner à l'extérieur. Malgré ce début un peu compliqué, nous gardons un excellent souvenir de notre séjour et recommandons vivement cet hôtel pour des vacances en famille réussies. Nous avons hâte d'y retourner !
Tolle Poolanlage Volles Großes Hotel
Tolle gigantische Poolanlage wie ein riesiges Netz Top und außergewöhnlich. Volles Großes Hotel mit vielen Menschen. Check in dauerte Sehr lange locker 1 Stunde. Zimmer Groß mit guter Schlafqualität mit Pool Access. Frühstück etwas enttäuschend Lachs gabs erst auf Nachfrage. Das geht besser. Das Personal war freundlich. Ein Hotel für Ruhesuchende ist es eher nicht. Man kann dort aber sehr viel Unternehmen Diverse Restaurants und Unternehmungsmöglichkeiten im Hotel.
Für uns leider nicht noch einmal…
Das Marriott ist immer noch ein schönes Hotel, keine Frage, jedoch sollte man hier darauf achten worauf man seinen Focus legt. Durch die Erweiterung sind noch mal viele Zimmer dazu gekommen was man natürlich im Gegensatz zu früher auch an der Anzahl der Gäste bei voller Auslastung merkt. Es gab ein kleines Problem bei unserem gebuchten Upgrade auf ein Pool Access Zimmer, wir wurden in ein normales Zimmer gebracht. Nach einer kurzen Klärung bekamen wir dann das gebuchte Zimmer welches allerdings schon für einen anderen Gast hergerichtet worden war: eine nette, persönliche Begrüßung vom Manager, eine Flasche Wasser, ein Gruß aus der Küche und ein nettes Welcome mit Figur und Blüten auf dem Bett. Außerdem eine Einladung zum Manager Cocktail. Aha, es geht also- nur nicht für jeden 😉! Das hätten wir uns als Repeater auch gewünscht! Trotzdem vielen Dank an Olly von der Rezeption das wir trotz voller Auslastung ein Zimmer im Wunschbereich bekommen haben. Beim Frühstück hat man als Paar die Möglichkeit im Olive Restaurant zu frühstücken. Da ist es zwar ruhiger als im normalen Restaurant jedoch ist der Service nicht sehr gut. Man wird einmal gefragt ob man Kaffee oder Tee wünscht und dann kommt niemand mehr. Ein Unding in dieser Kategorie. Da sämtliche Türen in dem eigentlich klimatisierten Restaurant offen stehen ist es auch sehr warm und viele Fliegen und auch Vögel kommen zu Besuch 😉. Das empfanden wir als unhygienisch. Die Qualität vom Frühstück hat im Gegensatz zu unserem letzten Besuch sehr nachgelassen. Der Kaffee schmeckt fürchterlich und es gibt nur einen frisch gepressten Saft, der Rest sind Fertigprodukte. Ansonsten ist die Auswahl ausreichend jedoch nichts besonderes. Es hat vieles nachgelassen, besonders beim Housekeeping kommt es darauf an wer an dem Tag für das Zimmer zuständig ist. Oft fehlten Handtücher oder das Kaffeepulver. Die schönen Handtuch Figuren auf dem Bett haben wir auch vermisst. Leider gibt es auch immer noch keine Kaffeemaschine im Zimmer, nur einen Wasserkocher, eigentlich Standard in dieser Kategorie. Wir haben das Easter Sunset Büffet im Olive gebucht und das war von der Auswahl, dem Geschmack und dem Service (danke Leyla 👍) hervorragend. Wir haben einmal abends am Strand im Beach Restaurant eine Kleinigkeit gegessen und Cocktails bestellt aber hier besteht dringend Verbesserungsbedarf beim Service. Für ruhesuchende Paare würde ich das Hotel in der Hauptsaison nur bedingt empfehlen, es ist aufgrund der vielen Familien doch recht laut, auch im Pool. Am Strand gibt es wie beim Frühstück einen Adults only Bereich welcher leider auch von Familien genutzt wird was wir sehr schade finden da man einfach nirgends seine Ruhe findet. Ich möchte noch den Spa Bereich erwähnen: hier ist der Service top und die liebe Oh hat meine Wünsche perfekt und sehr professionell umgesetzt. Auch die Sauberkeit ist hier hervorragend. Wir möchten insbesondere Olly von der Rezeption, Leyla aus dem Olive Restaurant und Oh aus dem Spa danken für ihre Professionalität im Umgang mit Gästen. Würden wir wiederkommen? Das JW Marriott ist immer noch eine sehr schöne, grüne Anlage an einem schönen Strand. Der Fokus liegt jetzt allerdings eher auf Familien und indischen Großhochzeiten und wird auch so beworben. Insgesamt betrachtet passt Preis- Leistung für uns nicht mehr zusammen. Man fühlt sich insgesamt nicht mehr so willkommen und für ruhesuchende Paare gibt es nur noch sehr wenige Plätze zum entspannen. Ob man sich mit dem neuen Management einen Gefallen getan hat möchten wir nicht beurteilen, wir werden das Hotel leider nicht mehr besuchen weil es für den Preis schönere Hotels gibt wo man als Gast nicht nur eine Nummer ist.
Dårlig stil
Hotel og service er ok, men priser på alle menukort og regninger du underskriver tillægges tax ca. 20%. Du opdager det først når du forlader hotellet og skal betale den samlet regning. DET ER IKKE OK
Could not be better
What a place, writing this review with just a couple of days of our 11 night stay remaining. Nothing is too much trouble here, the staff are fantastic and so attentive. Breakfast is amazing and the location couldn't be better. You can stay in the hotel or 300bhat taxi ride will out you in the middle of Bang Niang or Khao Lak. Both of which have great places to eat. The hotel has a massive meandering pool as well as a main pool with swimnup bar which fonts onto the beach. Plenty of sun beds so no need to get up an the crack of dawn to fight for a place. Cannot wait to visit again.
Tolle Anlage mit Verbesserungspotential
Sehr große Hotelanlage mit vielen Hotelflügen auf max. 3 Stockwerken. Alles sehr grün und gepflegt. Man sieht immer beschäftigte Gärtner und Handwerker. Der Pool geht an allen Hotelflügeln als Fluss vorbei und wird teilweise zu riesigen Pools. Unvergleichlich toll. Teilweise kamen Ruderboote an den Zimmern vorbei und verkauften Kokosnüsse. Die Zimmer sind groß und gut eingerichtet. Wir haben im älteren Teil gewohnt und hatten einen sehr großen Balkon. Die Swim up Zimmer für Familien haben einen Zaun oder Glastrennwand zum Pool. Das Publikum ist sehr unterschiedlich, Rentner sind genau wie Familien mit kleinen Kindern im November da gewesen. Beim Frühstück kommen die meisten in legerer Strandbekleidung, beim Abendessen eher chic den Temperaturen angemessen. Obwohl viele Urlauber da waren, war es in der Anlage sehr ruhig. Es gibt überall kleine Ecken in die man sich zurückziehen kann. Wir haben die Ruhe besonders nach dem Abendessen auf dem Balkon genossen. Man hört Grillen und Frösche. Abends gab es ab und zu eine Feuerschow am Strand oder Tanzdarbietungen in den Restaurants. Alles ist sehr sauber und für das Alter der Anlage sehr gut gepflegt. Der Spa Bereich strahlt Ruhe aus. Die 60minütige Thaimassage kostet fast 70€. Das Personal hat zwar manchmal Schwierigkeiten englisch zu verstehen, ist aber sehr hilfsbereit und freundlich. Als wir ankamen standen zwei Flaschen Wasser auf dem Zimmer, schnell wurde festgestellt das wir mehr brauchen so das ab dem 2. / 3. Tag ausreichend Wasser hingestellt wurde. Manchmal wurde abends das Bett aufgedeckt und nochmal Wasser aufgefüllt. Das WLAN funktioniert überall einwandfrei, auch am Strand. Das Thai Restaurant im Hotel ist sehr gediegen und gut. Aber der Service entspricht nicht europäischem Standard oder einem 5 Sterne Hotel. Das Essen könnte manchmal wärmer sein. Drinnen ist es leider sehr kalt klimatisiert. Teilt man sich eine Vorspeise, bekommt nicht jeder einen Teller. Die Getränke kommen auch schon mal wenn man die Vorspeise gegessen hat. Bestellt man eine Flasche Wein wird nicht nachgeschenkt. Bestellt man die Hauptspeise mit der Vorspeise kommt diese wenn man die Vorspeise noch nicht fertig gegessen hat. Ist man zu sechs Personen am Tisch bekommen nicht alle zeitgleich das Essen. In der Beachbar erlebt man einen unvergleichlichen Sundownern. Das Frühstücksbuffett lässt kaum Wünsche offen. Es gibt viele für uns außergewöhnliche Früchte, nur leider ohne Bezeichnung was es für welche sind. Die Preise sind überall für so ein Hotel angemessen und nicht übertrieben hoch. Sie sind ca. 3x - 4x so hoch wie in den kleinen Restaurants am Strand, aber die Portionen doppelt so groß und das Ambiente unbezahlbar. Der Strand ist sehr lang und leer. Die ersten Tage waren die Liegen am Hotel im 10:30 Uhr schon alle belegt mit Handtüchern. Dann wurde mit Schildern darauf hingewiesen das vor 11 Uhr keine Liegen reserviert werden dürfen und das Personal die Handtücher ggf. entfernt, das wurde auch umgesetzt. Es gibt an vielen Stellen die Möglichkeit sich Wasser in Gläser oder Flaschen abzufüllen und ab und zu kommt auch ein Kellner vorbei und schüttet Wasser nach oder fragt ob man was essen oder anderes trinken möchte. Es gibt an dem Strandabschnitt sehr wenige Hotels. Neben der Anlage befinden sich am Strand ein paar Restaurants, knapp die Hälfte wie vor Corona. Außer zwei kleinen Supermärkten hat keins der Geschäfte neben dem Hotel Corona überstanden. In den Supermärkten gibt es alles was man außerhalb der Essenszeiten vielleicht essen oder trinken möchte, auch Sonnencreme. Mangels Besucher stehen die Sachen schon länger in den Regalen. Wir mussten morgens um 6 das Hotel verlassen und konnten uns am Abend vorher von einer Liste den Inhalt unserer Frühstücksbox aussuchen, toller Service. Was uns nicht so gut gefallen hat: Es stand keine Kaffeemaschine im Zimmer zur Verfügung sondern nur täglich zwei Sticks mit löslichem Kaffee. Die Informationen über den gescannten QR Code waren nicht aktuell. Wir hatten kein Obst und keine Badetasche auf dem Zimmer, in anderen Zimmern gab es Obst und auch Badetaschen. Vermutlich macht man eine Trennung zwischen Kunden die direkt im Hotel gebucht haben und Kunden die über ein Reisebüro gebucht haben. Es ist kein Nichtraucherhotel. Wenn man ein Zimmer über einem Familienzimmer hat, muss man damit rechnen das es laut von der Terrasse und dem Pool / Fluß wird. Wir sind teilweise ins Zimmer gegangen da es auf dem Balkon nicht auszuhalten war. An Hinweise wie, nicht rein springen " wurde sich weder vom Vater noch den drei Kindern gehalten, und das jeweils mit lauten Schreien dazu. Aus dem Familienzimmer über uns hörten wir oft lautes getrampel, leider auch schon morgens sehr früh. Ein Teil in dem nur Erwachsene wohnen wäre wünschenswert, gleiches gilt für die Restaurants und den Strand. Im Frühstücksbereich gibt es unterschiedliche Bereiche, nicht in den anderen Restaurants. Wir haben nichts gegen Kinder, aber in einer 5 - 5, 5 Sterne Anlage sind wir von einer besseren Trennung ausgegangen. Am großen Pool ist der Zutritt offiziell auch erst ab 12 Jahren erlaubt, auch wenn sich nicht alle daran halten. Die Klimaanlage konnte beliebig weit runter gestellt werden, das haben wir seit Jahren in keinem Hotel mehr erlebt. Überall hatten wir seit Jahren eine Drosselung auf Minimum 24 Grad, was bei Außentemperaturen von nachts 26 Grad auch völlig o. k. ist. Nach der Reinigung des Zimmers brannte überall, auch auf dem Balkon, völlig unnötig das Licht. Die älteren Zimmer haben schwere Holzmöbel auf den Balkonen mit dicken Polstern und Kissen, toll, nur leider werden diese bei Regen nass und während unseres Aufenthaltes auch nie richtig trocken. Es ist nicht möglich spontan in einem der Restaurants einen Tisch zu buchen, das muss man spätestens nach dem Frühstück für den selben Tag machen. Wenn es, wie bei uns häufig, am Nachmittag anfängt zu regnen und man nicht über den Strand zu einem Restaurant gehen will / kann, ist das ärgerlich. Was uns gar nicht gefallen hat: Die Atmosphäre beim Frühstück. Es spielt manchmal eine Thai Musik, diese wird über Lautsprecher im ganzen riesigen Saal übertragen, ist aber durch die Lautstärke der vielen Menschen nicht zu hören. Es gibt einen kleineren Bereich für Erwachsene, dort muss man aber im Regelfall warten bis ein Platz frei ist. Bekommt man einen Tisch zugewiesen, wird nach dem Getränkewunsch gefragt, diese kamen dann meistens nach 10-15 Minuten, wenn auch schonmal statt grünem Tee schwarzer Tee. Wollte man eine zweite Tasse Kaffee (löslicher aus der Kanne) musste man Glück haben wenn man eine Bedienung zu sehen bekam und diese den Kaffe nach 10 Minuten brachte. Da wir nie wussten wie lange die Bestellung dauert, haben wir meistens auf einen Cappuccino oder zweiten Kaffee verzichtet. Das müsste für so ein Hotel wesentlich besser geregelt werden. Der Cappuccino im großen, Saal " wurde toll zubereitet, im Bereich für Erwachse kam er fertig aus einem Automaten mit Instantkaffee. Im Land der Ananas und Mango gab es an 10 Tagen 2x Ananas zum Frühstück und nicht täglich Mango, vielleicht war aber auch schon alles weg wenn wir gegen 9:30 Uhr gekommen sind. Ab 10 / 10:15 Uhr wurde sowieso nichts mehr aufgefüllt. Fazit: tolle gepflegte Anlage an einem traumhaften Strand mit Verbesserungspotential beim Frühstück und im Service des Restaurants.
Family holiday
This is a fantastic resort. Beautiful and luxurious. It is perfect for a relaxing break, but there are also day trips and options to keep you more occupied if that is your thing. We stayed as a family aged from 4 to 90 years old, spread across 3 rooms. The hotel and staff were very accomodating to our every need. I cannot thank them enough. I
A resort worth returning to!
Had an amazing stay where Thai hospitality truly shined! Many thanks to Guest Relations Manager, Khun Tak and her team - Khun Madhu and Khun Jib for making the check-in process warm and enjoyable. Housekeeping staff Khun Nook was also very attentive when making up the room, even ensuring a floor mat is always placed alongside the slippers so that it is convenient and tidy for me when returning from the pool. There is a pool that spans almost 2.4km around the massive property. Along with the greenery, wave pool and aqua playground, there is plenty to explore and enjoy! My stay in the Deluxe Lagoon Pool Access Room was exceptional. Grateful for the staff for putting together the wonderful welcome amenities, and for a spacious room that was immaculate. Overall, a really enjoyable and rejuvenating stay. I was honestly reluctant to leave and am hoping to return one day soon!
Great time and Friendly staff
2nd time at the JW and the same staff were working in 2022 as were i 2019 before covid. They remembered us and looked after us. The food is good, the service is good, the buffet is great. i wish they did the buffet for lunch but its understandable that things change after covid. Many thanks to Tanny, Sorn, Pooh, Honey, Boy, Yee, Oil, Nott, Google, Ann, Nah, Tong, Jib, Su, Pueng and Joe. The staff make the JW and without them it would not have been as enjoyable. They looked after us with tourist recommendations, with my GF DF food sensitivities and with smiles and laughs.
Comfortable, with as much luxury as you desire. 5 STARS !!
A very comfortable stay, we revelled in the 5 star facilities of this large resort. The large rooms had all the facilities we required, anything more was just but a phone call away. We used four of their 6 restaurants. Ta-Kari - Thai cuisine, Sakura - Japanese, and the Waterfront - international, were excellent with tasty food and great service. The fourth, Olive - Italian cuisine, was a little disappointing. The front of house staff are excellent, the food unfortunately was nothing special. The delivery was prompt, but all the shouting of orders and instructions by the head chef did not result in great food. Lobster chunks in a nondescript too thin sauce with micro gnocchi, served on a flattish plate was not special. Lots of drinking places, drinks on tap at the beach. The pool had a number of large defined areas - kids, little kid, and adults - all linked by a 3 km circuit of wet links. We just entered from our terrace... The whole experience at this resort is made perfect by the employees. From front of staff, to the behind the scenes people, to the extensive grounds maintenance people - always a smile and greeting, nothing was EVER. too hard. A final like from me - the bath towels were sensibly sized an luxuriously soft. Not stupidly large.
SVC charge
We are currently staying at the hotel. Really beautiful, but struggling understanding the extra SVC 10% charge on everything + vat Including sitting at the pool bar… crazy prices really considering your in Thailand. Couple of drinks 2 x childrens meal £50 +
Really great …. However not without its flaws
Firstly this is a really great resort - deserving of some very good reviews and I can see why there are so many 5 / 5 scores. In the main thing agree but there are areas where certainly can improve if they want to be considered 5 star resort Location - as we wanted right on the beach - perfect. Just off highway 4 and the quieter end of Phuket area. The weather has been a challenge this last week. Unprecedented with local flooding - this did impact the holiday to some extent but didn't spoil it. The beach is great however there are strong waves - so it's not a swim and snorkel type sea but more fun jumping the waves and surf boards. Was too rough for paddle boards and there were a few red flags out Resturants / bars To give context - I think Hotel is approx 25% full if that - some research found the wider area is pretty empty as it comes out of covid. This is reflected in local bars resturants which were all empty. Hotel has several resturants, food was good but service was inconsistent. I found staff very polite, kind and helpful - but there was a sense of disorganisation which is odd for a 5 star hotel - if you set your stall out to be 5 star then you set a high bar for performance. There was a willingness to help but lack of leadership and I would say training. One example was a night in the Italian - service was poor because the waitress in trying to please everyone was too easily distracted and forgetting orders - this is where simple training to Focus on order and not jumó to every request would have helped her - when I asked to see manger this was also forget I suspect. Another example was the response to the weather - you can't control the weather but you can control how you response to the weather - services in evening were often reduced or closed due to heavy rain and they seemed unprepared and not taking advantage of the options they had to offer full service - the nicest restaurant and bar is Sala - great staff, nice location but was often closed by 530pm. Made no sense to us. Only one pool bar was open and the bar at lobby was open inconsistent. The other new restaurants called drift, which looks very nice, was only open once for a private party. So it's was as if they were showing us what we could have had. I'm summary this management of restaurants to maintain a consistent level of service regardless of weather wasn't evident. If you take into account the low occupancy I think some work is required in training and service management before the hotel gets busy The breakfast area was great - great choice great service, always tables available but as I said hotel is quiet As it happens we didn't eat that much at Hotel - there is better home cook food nearby that's 1 / 4 price - try friendship bar, memories, walkers inn, patty, Pams and 8 fish. All amazing food amazing people and unbelievable prices Room- pool - we were in wing 7 which is new - ground floor direct access to pool area - the room was perfect size, very very clean and services were excellent. The direct access to pool was great fun - took 10-15min swim to the swim up bar which was open. We did this a lot and found it fabulous. Think there is about 3km in total you can swim. So I wound strongly recommend a ground level access wing 7 (especially if you have young kids who love swimming) Overall we had great time... but there is work to do before it has 5 star rated service.
Heerlijk in alle opzichten (behalve dan misschien het weer 😅)
Nog nooit zo'n fijn hotel bezocht. In alle opzichten heerlijk. Goede service, fijne ruime kamers, briljant zwembad en niet te vergeten het grootste en lekkerste ontbijt buffet dat ik ook hen gezien. Het weer was bijzonder slecht, maar je kunt hele wandelingen overdekt maken en op tig plaatsen even chillen met een drankje of wat eten. Voor de afwisseling kun je langs een mooi strand wandelen en goed eten net buiten het terrein. Restaurant Friendship is een aanrader.
Thai hospitality is excellent
This hotel and the staff are amazing if you want a luxurious relaxing break. The rooms are superb with excellent and all you need toiletries, bathrobes, beach bag etc. The pool sweeps all around the hotel and it's lovely and warm. The beach is beautiful. If I were to be really picky, I was disappointed with the two ply toilet roll, the turn down service existed only once during my seven day stay. The beach towels are of very poor quality with tears and bleach stains. These definetly need replacing for a 5 star hotel. The food in all the restaurants is lovely but very expensive. It's cheaper to eat out. We highly recommend Pams restaurant which is not too far away and specialises in Thai cuisine. Pam's staff will pick you up from the hotel and take you back when finished. There is also a lovely little bar and restaurant next door to the hotel on the beach called the friendship - a third of the hotel prices. Here you will find the Thai women performing massages. You can get a full body massage for one hour for £10. I recommend the red area rather than the blue. If you walk right on the beach for about half an hour, there is another bar / restaurant called memories which serve excellent food and drink. 5 mins round the corner is a place to feed the elephants. It's free, you just purchase the food. Khao lak was a disappointing area though, very little to do both during the day and night. However, if you're happy to be spoilt in the hotel then this is the place for you. There is no bar inside the hotel and no evening entertainment. Trips can be organised through the taxi stall next door to the friendship restaurant. The trips are great, excellent value for money. I recommend the river rafting and a visit to the James Bond island. We visited the market nearby which is open on Monday, weds and Saturday evenings, very disappointing, not worth the visit to be honest. Overall we had a lovely holiday but we wouldn't return to the hotel purely because of the area - not the hotel. It's 1.5 hours drive from Phuket airport and there is nothing there.
Excellent resort for relax
I always love this hotel. Good location, Good View, Good Activities, Excellent and friendly staffs. Just 1.5 hrs from Phuket Airport. Good Restaurants in the hotel, Olive, Sakura and excellent breakfast. Chefs are nice. Thank you for FB staffs at Breakfast and Beach Bars. and Thank for Yoga classes I attended.
Already booked a second stay
The staff here is the friendliest kindest people. The breakfast was better than anywhere I have traveled. The place is under construction in some areas which I thought might be annoying but the stay was great. All services you may need are available in multiple stations setup right at the main entrance from booking travel to another location to just general what would you recommend for this or that questions.
Great Beach
A very quiet location on a breath-taking beach. Really enjoyed our stay at this resort. Breakfast was fine and the Italian restaurant was excellent. The Japanese restaurant was overpriced. Really enjoyed having Pizza with the wife watching the sunset go down.
מלון מדהים. שקט שי אפשר להסביר
מלון מדהים לגמרי. צוות המלון מאוד שירותי ונחמד. קיבלנו חדר מאוד גדול והיה שירות ניקיון פעמיים ביום. החוף של המלון יפיפיה וגדול. הבריכות מדהימות. יש הרבה איזורים לילדים במלון ולא חסר מה לעשות. המיטה הכי נוחה שיצא לי לישון עליה!! ארוחת הבוקר מעולה. גם ארוחת הערב של הסופה ברביקיו מדהימה. מעבר לזה המחירים של האוכל במלון מאוד יקרים…
Far from Phuket airport but nice
If you are someone who is OK to stay in the resort for days, this can be the place. Huge compound, nice and spacious room and bathroom. I have the direct pool access room, gorgeous. It is 1.5 hours car ride from Phuket airport. Beautiful beach and have a library, bikes, table tennis table, billiard table etc.
Tolle Poollandschaft
Die Poollandschaft mit über 2, 5 km Länge ist einfach nur fantastisch. Wir hatten ein Pool-Access-Zimmer und konnten quasi alles erschwimmen. Strand ist auch traumhaft schön und es gibt rundrum auch eine gute Infrastruktur mit lokalen Bars, Restaurants und Shops. Service und Frühstück wunderbar. Vor allem der Service hat uns begeistert, das hatten wir schon in Phuket im Marriott so erlebt und auch hier wieder erfahren. Wir werden zukünftig immer schauen, ob es an unserem Ziel ein Hotel der JW Marriott-Gruppe gibt.
Five star for service, friendliness, staff and facilities
We had a Lagoon room which was just perfect, in Wing 1, which was very close to all restaurants and beach. Special mention to the gentleman at Phuket airport who was the Marriott representative, he just breezed us through on arrival and departure, made it soooo easy for us and made us feel very special, he was really great! The staff at the Waterfront restaurant couldn't be nicer or more obliging, also at the Infinitti bar. We had a Thai cooking lesson with a fantastic chef which made it a very memorable occasion and wonderful food. Would recommend this resort to anyone who requires top facilities, great food, superb service and a holiday to remember.
Immaculate Beach Resort
What an incredible 10-day stay at the JW Marriott Khao Lak. It's absolutely worth the short drive from Phuket airport to experience this immaculate resort. The winding pool is massive, and the grounds are maintained with impeccable quality. As big fans of Italian and Indian food, Chef Enzo and Chef Mohan were just magnificent. Many thanks to the professional staff, who were always friendly and helpful. Thank you for an amazing experience!
Great Hotel
A big thank you to this hotel and all the first rate staff for making our ten day stay so memorable. Great facility and top notch food. The Saturday night BBQ was excellent. Hoping to bring our grandkids back next year. They would totally love the canals and pools.
Retreat & Recharge
The highlights of our stay here are the peaceful and safe setting of the resort's beach for walking, swimming and body surfing, long and winding swimming pools and canals, and the very warm hospitality of the staff and management. We returned to this resort in August and found it maintained to an even higher standard post Covid! All the facilities were opened and in full swing... in fact, they had taken the Covid period to invest on upgrading and expansion so there were even more recreational and dining choices for guests. We can't wait to try out their new salt water pool and play facilities opening in late September / October. We were especially delighted to know and see many familiar staff, again not an easy feat after the difficulties of the past 2+ years. Special mention goes to Khun Mee, Khun Lek, Chef Ton and also Khun Pooh, Pailin, Born and Sorn.
One of the best
This hotel is just perfect in every way. Level of service, cleanliness, facilities, accessible beach, food. We are kosher observant people who eat vegetarian abroad. We thought it would be good for us to eat and eat, we already brought our own utensils to cook. We were so surprised to find out that the chefs know the laws of kosher very well, here are kosher utensils except what is necessary and can make every dish vegan. It was so delicious, and always with a huge smile and only wanting it to be good. So thanks to the chefs: Silvano, Sa, Eak and Enzo! We were a big group, and take care of us, take the orders before we arrived so we don't have to wait too long. Just perfect! We were there for a week, we enjoyed every moment. Thank you!!
Increíbles Vacaciones
Maravilloso! Ideal para familia, inclusivo y pensado para todas las edades Un lugar único, especialmente para descansar y probar cosas nuevas con todos los integrantes de la familia, amigos o en pareja. Atención de primer nivel, toda la experiencia es muy rica
Its So good to be back in Khao Lak
We have now been lucky enough to visit Khao Lak 6 times and stayed at some incredible resorts but this stay at the JW Marriott was a highlight. Booked in 2019 we had waited a while to return and it didn't disappoint. We arrived at Phuket very late evening after a long travel with airline loosing our luggage and concern that arriving 2.5hrs after our scheduled arrival we may have missed our pick up to the hotel. But were greeted at the airport by our friendly driver in air conditioned mini van and taken to the hotel for a very warm welcome and efficient check-in process. TIP: always pack your swimwear in your carry on! We booked a pool access room which was worth every bit of the extra we paid. The room was spacious, clean, and light with a super comfortable king size bed and a balcony where we could enter directly in to the 1.9km swimming pool. Really comfortable outdoor lounges also. The pool is undoubably a highlight of the hotel as you can literally swim around the whole resort. There is a small fridge in room but no freezer so you need to order ice when you want it. They were extremely accomodating with this. Also tea and coffee but no milk supplied in fridge (not a big deal but worth mentioning if you like a tea or coffee in room) The mini mart just outside the entrance to Marriott is well priced for soft drinks, beer, snacks and all those bits and pieces you may need. Having said this we were on the full board package and had more food and drink than we could consume. The quality of the breakfast Buffett is outstanding with so much selection, egg station, bakery section with waffles, crepes, pancakes and french toast, pastries and great selection of bread. Juice station, coffee and tea to order. cereals, salads, beautiful fresh fruit and a fabulous asian foods section changing each day with everything from curries to rice and noodle dishes and dumplings. The waterfront where breakfast is served is light, spacious and large looking out to the beach and offers both indoor or outdoor seating. The staff here were beyond exceptional, they remember you, are polite, efficient and go above and beyond to please. We loved the breakfast! Thank you Pooh and your amazing staff. Lunch could be eaten at the beach bar or pool bar and was again a varied menu from burgers to thai food and really more than we would normally eat, we often shared a meal between us. The restaurants for dinner were all amazing and varied with very generous serves and high quality menu. Olive the Italian restaurant was as good as any top Italian restaurant here in Melbourne. The menu was a la carte with so many incredible dishes to choose from. Ronaldo and Enzo are both to be commended and we thank you for the time you spent with our amazing olive oil tasting session on the night we ate the sunset BBQ there. Again one of the highest quality buffets we have every experienced on this particular night. There was only one buffet dinner during the week we were there but very worth attending. A special mention to Kit and Paula at Olive restaurant who provided us with top class service and friendly, lovely conversation. The Japanese and Thai were again both high quality and very generous in serves. They usually have a cocktail special each day which is two for one which is nice to have pre dinner, or at pool bar / beach bar. On other trips we have not had all meals included and always eat at local Thai restaurants. Although we enjoyed the incredible quality of the food at the hotel we did still forgo some meals to eat in Khao Lak and also at Be Friend restaurant on the beach right next to the hotel. For us this is one of the best things about visiting Khao Lak, supporting the locals, eating traditional Thai and so cheap. They have a fantastic games area with squash courts, billiards, table tennis, and a gym and group fitness area with classes like boxing and yoga. You can use the bikes free of charge for an hour which was awesome to go for a little local ride. The bikes were very good condition / new mountain bikes. The Marriott is set about 15 min from the main shops of Khao Lak, about 10 mins drive to BangNiang so not walking distance but easily drivable in a taxi that will cost you 300baht one way 500 return. We had such a fabulous holiday at the Marriott and although I have mentioned a few staff by name every single person who works for the hotel was exceptional. Thank you we will return next year without a doubt.
One place in my memorial
Warm welcomed and good accommodations. A lot of facilities all included every gentle. Very awesome breakfasts and good Japanese, and Italian food. Be large beach area. Big swimming pool. Also if you need therapy that is the good place for Thai massage and spa.
What a wonderful hotel
We had a great stay at JW Marriott and can warmly recommend the hotel to others. It is great value for money in the low season and very family friendly. The huge and interconnected pool is an incredible offer, and the direct beach access likewise. You can borrow open kajaks and SUP boards from the hotel, and there is good surfing only 2 km away. The breakfast buffet is enormous and very, very good, and the hotel has several fine restaurants - although they are much more expensive that places outside the resort. Our rooms were generally quiet, and the aircon wasn't too noisy, and you get big porches / balconies with lights for some evening reading. They particularly come in handy if you have small children sleeping inside. The staff were friendly and competent throughout, and the place was generally clean - and capable of handling the massive rain showers that we got a few of.
Always love it!
This was our 5th visit and stay and the first since the pandemic. We were delighted to see the renovations. For the first time we had the package with food and spa. It was great and we will certainly choose this again so long as the prices don't rocket. The hotel was apparently 50% full. It certainly felt much emptier than our previous visits. The services were generally excellent and the staff exceptional in their friendliness. It's hard to pick out individuals but Pooh and Sorn at the waterfront and Punni in the Thai / Japanese restaurants were constant stand outs. So we would highly recommend this hotel and we will certainly return!
Fantastic stay and fully deserves its 5 star rating
We stayed at JW Marriott Khao Lak in April 2022 for 8 nights and absolutely loved it! Special mention to Chef Mohan and Chef Ton who went above and beyond to prepare delicious Indian and Thai vegetarian options for the family. They went out of their way to prepare dishes that my 6 year old daughter couldn't stop eating. The varied beach activities and long walks on endless stretches of pristine beaches were great. We were there for the Songkran festival and the hotel put up a great show with dancers and activities throughout the day to keep us entertained. Finally, a big thanks to Pooh who always welcomed us with a smile and always full of great energy and enthusiasm. Highly recommend JW Marriott Khao Lak as a perfect getaway for all ages with amazing hospitability.
The new wing has helped lift the overall appeal
Returned to the JW Marriott after 10 years. Noticed some cosmetic defects such as many missing tiles in the pool and trees cracking tiles and growing through raised garden beds. Rooms are nice and we were lucky to be moved into the new wing the day it opened. Our kids loved it with such a big pool with slides and a water bubble fountain. Kids did get bored with the kids menu after I week of included meals. Overall it is still a nice hotel.
Beautiful property on the beach
It's an amazing property, very well spread in over 50 acres. The staff is very helpful and cooperative and always ready to go out of the way to help. The food is also extremely delicious and lot of cuisines available. Most important is that it's kept very clean and hygienic considering the new requirements.
Perfect
Amazing. We have stayed in many 5 star resorts including the Andaman in Langkawi and JW measures up to all. Deluxe Pool access room myself, my husband and 8 year old - perfect. Food and drink great and staff beautiful. Will be back and can't wait.
듣던대로 좋네요
카오락에서 아니 태국 아니 아시아에서 젤 수영장이 넓고 길다고 들어서 예약했습니다. 풀엑세스 룸으로 예약했는대 정말 바로 풀로 갈수 있고, 뷰도 정말 좋았습니다. 방안에서 보는 수영장을 보고 있으면 맘이 정말 편했어요. 방도 엄청 넓고 푸켓 호텔보다 더 넓고 쾌적하다고 해야하나요? 여튼 좋았습니다. 생일이라고 했더니 침대 위에도 테이블 위에도 온갖 장식과 에메니티 들도 너무 잘 해주셔서 숙박하는 동안 온갖 호강을 다 누리고 왔습니다. 코로나라서 아직 너무 괜찮은 가격에 이 정도 호강을 할수 있었다니 너무 만족 스럽습니다. 조식당 직원들도 모두 친절하고, 이탈리아 레스토랑도 아주 맛있었습니다. 다음에도 꼭 다시 올 기회가 있다면 저는 무조건 여기 묵을겁니다. 수영장 엑세스룸으로 다들 예약하심이 좋을듯 합니다.
VOLVEREMOS!!
Cumplió con todas las expectativas. La habitación muy confortable, la amabilidad de todo el personal destaca y mucho. La playa, aunque no se pudo apreciar su belleza al 100 por 100 debido a que empezaba el mal tiempo... es muy bonita y tiene todas las comodidades, toallas, tumbonas, sombrillasy una larga lista. Los restaurantes son de buena calidad y una oferta muy variada!! Realmente llama la atención la larga y contorneada piscina. De recomendar el día del Buffet italiano el chef Silvio además de ser muy amable cocina espectacular y todo su equipo un 10!!. Volveremos
Italian buffet at Olive restaurant
Best Italian buffet with nice BBQ options!! We love everything there as they serve all premium products. Staffs also friendly and attentive especially Chef Enzo, he made the food more delicious with his care and attention 😊 we will definitely go back again!!!
Amazing Resort
Have been coming to this resort each year for the last 5 years, this year was another excellent visit. The resort is first class in all aspects, the pool around the resort is amazing as are the rooms, restaurants and other amenities. The staff is exception in how they look after your needs, of special note are Pooh, Pla Olive, sorn, Pocy (Mr Playboy), Mantarn and Namphueng all who work in the various restaurants. Would highly recommend to anyone considering going to Khoa Lak, sure once you have been there you will return again.
Great hotel for families
We stayed in JW Marriott as a family with 2 kids. 6 and 3, 5 Years old. We had a really good time. It is a beautiful resort directly at the beach, well maintained and very friendly staff. Everyone, from housekeeping to security, at the breakfast to the kids club, the olive restaurant to the beach club… Special thanks to Nott, who took good care of us, Oil at the breakfast who always remembered, Apple and Goong where our kids spent many Happy Hours. A highlight for the kids was the Pizza baking at Olive restaurant. The hotel has a great swimming pool but the slide in the kids area isn't made for little kids. The hotel is beautiful. What makes the hotel even greater, is the people who work there.
ReviewJW khaolak
I Come to dinner at Olive Italian restaurant. Delicious food, Delicious Dessert, DeliciousSeafood and Nice staff (Chef Enzo, Chef wern, kit, mam, bee, paula, dong, Macha, yom, tal, Nu, Ruk, copter, nott) Thank you for take care me
excellent
This was my 2nd time staying at JW Marriot Khaolak. I like their new renovated room, have more modern feel. Beautifully decorated and furnished with quality materials. Breakfast was great, friendly staffs.
Amazing property
We spent a week at the Marriott in Khao Lak and highly recommend it. The property is beautiful, the architecture amazing, the pools delightful, the food delicious, the rooms were clean, and the staff attentive and thoughtful! The BBQ night was beyond description, so much incredible food. We want to say THANK YOU to Tanny & Pooh at the breakfast buffet, they were so helpful, thoughtful and greeted us with big smiles each morning! We loved our stay here. We have lived in Thailand for 11 years and this was our farewell trip to the beach and I am so glad we chose this resort for this farewell! We love Thailand and the beautiful Thai people. Thank you, JW Marriott, for making this trip so wonderful!
Incredible Stay
Am a week into a 10 day stay at this spectacular property and cannot speak highly enough of the experience. Fantastic loft suite, combined with wonderful cuisine across the Waterfront, Thai, Japanese and Italian restaurants but the highlight thus far has been the staff. Tanny in particular and incredibly ably supported by Pailan and Beauty and the rest of the team at the Waterfront are now part of the family and anticipate our every requirement. Would not hesitate to recommend this property and are planning return visits with family and friends in coming years.
Úplná spokojnosť.
Hotelový komplex je značne rozsiahly. Boli sme tu len pár dní a tak sa nám nepodarilo využiť všetky možnosti hotela. To, čo sme stihli bolo však na vysokej úrovni. Na recepcii pracuje skvelý a ochotný personál. Najviac nám utkveli v pamäti Pim a Danny. Izba s loggiou bola veľmi príjemná, len klimatizácia bola trochu hlučnejšia, ako by som si predstavoval v zariadení tejto úrovne. Počas pobytu sme hodne využívali hotelové bazény, kde nám najmä v Aquamarine Bare, ale aj v bare na pláži miešal skvelé nápoje vždy usmiaty Pocky. Lahodné nápoje miešala tiež Bee v Czar Lobby Bare. Ani sa odtiaľ nechcelo ísť spať... Pochváliť musím tiež kvalitnú stravu. Najmä domácu thajskú reštauráciu Ta-Krai a reštauráciu Olive, kde sa nám venovala Maam (Anisa?) a Olivia, ktorú sme stretávali aj pri raňajkách, či bare na pláži. Len škoda, že nám neprialo počasie a dážď nám presunul romantickú večeru pre dvoch z pláže do malej, súkromnej ale krásne vyzdobenej jedálne. Menu bolo fantastické! Tiež sme boli veľmi spokojní s raňajkami. Mohli sme prísť aj neskôr, ale stále bol bohatý výber jedál. Ale aby som nehovoril stále len o jedle a pití, musím tiež pochváliť hotelovú pláž. Je rozsiahla a rozdelená na časť pre rodiny s deťmi a časť len pre dospelých, čo nebýva obvyklé. Páčila sa mi tiež možnosť požičať si kajak, či surfovú dosku na úžívanie si príbojových morských vĺn. Keby sme nemali počas našej návštevy v pláne spoznať aj iné časti Thajska, vedeli by sme v tomto rezorte stráviť podstatne dlhšiu dobu. Možno nabudúce...
FAB! Beautiful, luxurious resort with Thai Style
LOCATION & ATTRACTIONS NEARBY *** JW Marriott Khao Lak Resort & Spa is located on a beautiful stretch of a sandy beach, surrounded by greenery inhabited with birds and different friendly creatures. Just 2 km from colourful Khuek Khak Temple and main road of Khao Lak (you could call it " centre "). Fantastic locations and sunsets in this spot are out of this world! Just check out my photos! Absolutely amazing and Khao Lak is know for this. Hotel has small parking attached, where you can self-park or use their valet; complimentary car park. HOTEL OVERVIEW *** Do not be afraid that this " chain hotel " will have no local charm or atmosphere! The entire resort is stunning and probably one of the best I have ever stayed. It is a very spacious and large property, divided into two sections (I don't know if you could call them " pool courtyards " as they're so huge) with low-rise bright buildings and enormous swimming pools, lagoons and channels. I think they own the title of having the biggest swimming pool in Asia (in terms of area). BEACH is fantastic. There are few palms with attached hammocks which you can use. There also sun-lounges and umbrellas. Despite size of the resort, the beach wasn't crowded. Many guests most likely stayed in the pools. Pool bar is great! You can have a drink in the water or just sun-bathing in the sun-bathing part of that pool (you just sit below water level, so you can fry yourself in the sun whilst enjoying the refreshing water). Staff also attentive and naturally kind! I have visited their SPA, but didn't really have time for treatments. If you fancy that, this will be for sure perfect place for you. It looked great and high quality. PURPOSE OF THIS TRIP *** Leisure RESERVATION *** Booked through Marriott.com website. Contacted hotel to pre-pay for my stay in advance and they're very helpful to accommodate this request. Also, checked-in on my mobile app. LENGTH OF MY STAY *** 2 nights (faaaaaaar to short) - Oct '17 LOBBY & RECEPTION *** As soon as we arrived, we're totally impressed by the lobby appearance! Large space with plenty of comfortable seats, comforting air-condition and orchids! CHECK-IN *** We have arrived quite early after overnight flight and we're serviced straight away. We were welcomed with a cold towel and tasty drinks. Check-in was really professional, quick and efficient, but our room wasn't ready yet (we're there around 9 am, so it's totally understandable). They took care of our luggage, gave wi-fi passwords (it was helpful when we got notifications that we can get to our rooms not long time later). We're also given resort map and " Food & Beverage Happenings " - pretty much weekly calendar what's happening around all restaurants! Very useful! My Marriott Rewards Silver status was recognized and all benefits advised (15% discounts on Food, Beverage & Laundry, 20% discounts on Quan Spa, complimentary high-speed Internet and complimentary shuttle bus to Khao Lak Town). And, which was probably the best, our room was upgraded. ROOM *** I have booked Deluxe Lagoon Pool Access, but later we have been kindly upgraded to Family Lagoon Pool Access Room # 2023! It's in different, more greener area. Personally, definitely nicer if you like quieter rooms. Loved this room with direct access to the lagoon pool! Yes, just step out from your tiny terrace and you're in the pool. From there you can swim to remote areas of the entire complex! Amazing. Room was spacious, modern, with a Thai twist. Maybe a little bit too dark and there was no enough of electrical sockets (especially when you constantly want to share your photos from this stunning place). Bed was really comfortable and there was also additional sofa on a lower level, creating kind of separate space. Very clever and smart. Welcome fruit platter and letter was also waiting for us. Well equipped room (coffee / tea making kit, TVs and other standard items) was nice, but you still wanted to go outside to explore these pools! Air-condition quiet, easy to operate and also really efficient. BATHROOM *** Large & luxurious! All toiletries served in a wooden box. Nice touch. BREAKFAST *** It was included in our rate and this would be such a pity if we missed that. On a first day we had it in the same building where reception was. We could seat outside and wonder inside for more food treasures to hunt! And what do I think about food! Totally stunning! I did not have enough space to even try different things. Beautiful selection of cold & warm dishes (including noodle bar), fresh fruits and juices, sweets & desserts and made to order dishes. All staff were extremely helpful and attentive and welcoming all guests with a genuine Thai smiles. How else you can better start your morning? The following day we had breakfast in Waterfront restaurant. As good as on the first day. RESTAURANTS *** There are few places you can dine there. On a first day we have ordered room service and it was delicious. Prices and quality of food was divine! BEAUTIFUL! Next evening we wanted to try Japanese Restaurant Sakura, but it was fully booked (who'd think that you have to do it in advance, haha). We ended up in Ta-Krai with Thai cuisine. This was also out of this world. Yes, they're more expensive than in town, but this is experience you don't want to miss. Also, which I liked, it was semi-casual, so we didn't have to dress up (as we don't like the hassle). INTERNET ACCESS *** Complimentary, easy to log-in and use. No need to re-log-in and Wi-Fi was strong in rooms, in the pool or on the beach. CHECK-OUT EXPERIENCE *** It was hard to leave and I was already regretting staying there only 2 days. Our invoice was emailed to me and also printed as requested. Quick, hassle-free and efficient. STAFF *** I can't put in words how amazed I was with the staff. All genuinely smiling and welcoming guests whenever you met them. Extremely helpful & attentive and 5* professional. Thank you, Alexandra, for your time and giving me a tour of the property. Really appreciate it. OVERVIEW *** FANTASTIC PLACE for your holidays. I miss it so much even if I only stayed there two days! Pools are amazing and I still feel that relaxing experience when I look at my pics. Also, for those, who're into photography and social media - this is your " story telling " place to be! It looks, it is amazing and worth every single minute of your stay. Don't even dare checking out earlier, you'll regret it. Sunsets I have mentioned earlier, are best in the world! Make sure you're on the beach to witness that! Food (breakfasts and restaurants) are incredible. Yes, I definitely recommend it to everybody and honestly can't wait for my another (longer) visit! This is one of those places you won't forget and will enjoy it. Yes, I'm giving an easy 5 / 5 score and adding more than 130 photos...
Wer hier nicht zufrieden ist.
Wir waren im November 2018 zum 7. Mal in Folge im JW Marriott und können es uneingeschränkt weiterempfehlen. Das Frühstück ist einfach unschlagbar. Wer hier nichts findet bzw. was auszusetzen hat, dem ist nicht zu helfen. Es gibt wirklich (fast) alles. Das Personal im Waterfront Restaurant ist extrem freundlich. Hier seien speziell Nuch und Laila genannt, die einem jeden Wunsch von den Augen ablesen. Während unserem Aufenthalt fanden 2 indische Hochzeiten statt, was wir aber nicht als störend empfanden. Da stört es schon viel mehr, dass bereits morgens ab 07.00 Uhr die Liegen belegt werden, nur damit man immer am gleichen Platz liegen kann. Es gab zu jeder Zeit freie Plätze. Die Themenbüffets in den Restaurants können wir auch weiterempfehlen. Pool und Zimmer sind ebenfalls super. Am besten gefällt und aber die absolute Freundlichkeit des gesamten Personals. Speziell: Rezeption Mrs Money, Danny und Tin. Waterfront Nuch und Laila. Aus der Küche Pla. Aus dem Olive Aniza. Beachboy Roy. Fazit: Eine Oase in der man sich wie zu Hause fühlt.
It is like a second home
We were very happy to be back to JW Khao Lak this year. The team is always working to keep the facilities in good shape and the resort definitely has the most gorgeous pool. And everyone is really nice and cairing. Special thanks to Apple and Money from front desk who took very good care of our needs, To Ket, our room maid that did not only Made sure we had everything in Best order but also decorated our room with lovely towel animals And to Nat from the breakfast service Team for a really extraordinary service. We will miss you and hope to come back soon.
Endlich wieder im Paradies!!!
Wir waren im Oktober für 3 Wochen wieder im Paradies auf erden. Es war wie letztes mal auch wieder perfekt. Dieses mal hat sich nur der Check in ein bisschen hinausgezögert. Wir hatten ein Zimmer im 1000er Wing. Sehr ruhig und ein schöner Blick aufs Meer. Das Frühstück war wie immer ein Traum. Es ist für jeden etwas dabei. Asiatisch, Britisch / Europäisch, smoothies und Säfte, frische Eispezialitäten und eine grosse Auswahl für die Kids. Wer seine Ruhe haben möchte beim Frühstück kann auf der Terrasse essen und den Sonnenaufgang genießen. Wir haben nur mit Frühstück gebucht weil es vollkommen ausreichend ist. Am Abend waren wir in Khao Lak oder an einem der kleinen Strandrestaurants essen. Dieses mal war das Hotel ausgebucht das hat man auch gemerkt. Wer seine Ruhe beim essen haben möchte sollte spätestens um 7.00 Uhr beim essen sein. Leider war es auch dieses mal so das man liegen reserviert hat. Aber die Mitarbeiter am Strand und an der Handtuchausgabe haben darauf geachtet und die Handtücher wieder eingesammelt. Am Abend kann man ganz entspannt an der Beachbar relaxen mit Livemusik und sehr leckeren Cocktails. Die Fussballbegeisterten können sich an der Poolbar jedes Spiel auf einer Leinwand anschauen. Egal welches Anliegen oder Problem man hat, die Mitarbeiter kümmern sich um alles. Alles in allem wieder ein Perfekter Aufenthalt im Paradies. Wir werden auf jeden Fall wieder kommen.
BIGGEST POOL I have ever seen (2km Lagoon Pool) - FANTASTIC HOTEL!
WOW! - The first word that comes into my head when I think about my stay at J W Marriott Khao Lak. My pictures will explain all, but my stay was filled with pure relaxation, heavenly bliss and extremely luxury accompanied by amazing food. We arrived slightly early but was shown through to our room straight away (which I thought was fab as some hotels make you wait around the hotel until your check-in time). The staff were extremely helpful & friendly and really made you feel special. They even gave us a full tour of the hotel on the way to our hotel room. The bell boys arrived shortly after with our luggage which was a lovely little luxury as we had been travelling around Asia with a backpack for the last 3 weeks! The resort itself was spotless and full of complete luxury. It's situated about a 5 min taxi ride from Khao Lak town. Khao Lak itself is quite a small town compared to some of the others we have visited in Thailand but well worth the visit as there are lots of snorkelling excursions and cute little restaurants and shops in the area (the concierge at the hotel can help you with all excursions at reasonable prices too!) Once we checked in, we realised just how amazing the rooms were. Not only were they spacious and full of complete luxury (bath robes, lots of toiletries, good mini-bar etc) but the rooms with pool access have their own piece of swimming pool attached to the terrace of their room! I have never seen anything like it and the pool itself was HUGE (2km lagoon pool) the biggest one in South East Asia! Also the bed was probably the best and comfiest I slept in throughout my entire trip to Thailand - I slept like a baby. They even had a pillow menu to suit each guests needs. The bathroom had a powerful walk-in shower (which was also very spacious), a bath tub and a toilet with a decent sized dressing table / sink area. There is a spa on site and their prices are quite reasonable (around £30 for a 1 hour massage etc) although unfortunately we didn't get a chance to visit - there is also an on-site nurse who can help you if you get sick (or catch the Thailand cough like I did!) The hotel provides a delightful all you can eat breakfast with huge selections including British options (as we struggled to find this in most of the hotels we stayed in Thailand so it came as a nice surprise!). They also have a restaurant on the beach where you can watch the sun set over some cocktails and a nice bit to eat - very romantic! There was plenty for kids to do at the hotel during the days (and evenings). The hotel has entertainment nightly. Overall staying at this resort was a dream and a little piece of hidden paradise. Instagram: @journeywithuss
Our 3rd visit to JW Marriott Khao Lak Resort & Spa
We have just returned after 11 nights at the JW Marriott Resort & Spa in August 2018, our 3rd visit here. We had booked a pool view room and had also contacted the reservation team prior to our stay there to request a good rate for an upgrade to a pool access room, thinking they may give us a favourable rate seeing this is our 3rd visit and we are there to celebrate our wedding anniversary, all info sent to the hotel before we had arrived, and had received correspondence from the reservation team so we hoped it will be good news when we arrive. When we did arrive, we were put into a pool view room on wing 2, told it was a quiet room (though overlooking the children's pool, so not quiet during the day). The following morning we were told a pool access room was available, at a promotional rate available to any guests so we took it, and moved to room number 1026. It was a very nice room, lovely patio, garden area and brilliant access to the pool. Their rooms are really very nice, huge comfortable beds, huge bathrooms, massive baths (you can fit about 3 people in them). Tea / coffee making facilities, huge tv with plenty of choice of channels, though we used it twice in 12 days I think. It is definitely the right thing to do if you can afford it, upgrade to a pool access room, makes a huge difference to the enjoyment. Also many thanks to Nee our room maid for the gorgeous animals made from towels, virtually every day she was making new animals out of towels. On our 1st night, unfortunately my wife had a very bad accident walking from one of the outside restaurants (Phen) back to the hotel, and needed immediate medical aid from a doctor. The response I got from the hotel that night was nothing short of brilliant. They were on the case straight away, both girls there on the telephone to both the medical team and ambulance and within 15 minutes my wife had been treated by Jane (security) and moved to the lobby for the ambulance. Throughout our stay there all the staff were genuinely concerned for her wellbeing, always asking how she is. Very special thanks has to go to these following staff members: In the lobby: Nee, Amanda, Sunny, Mee, Money & Apple. Security & first aider: Jane. Concierge: Oil A special thanks to Laila in the breakfast restaurant for being so very friendly. Very special thanks to Resident Manager Nikolai Mitchell. We were very pleased to have flowers delivered to our room and a get well card which was signed by many members of the hotel staff. Many thanks to the other members of staff in the hotel who we did not get to know but were also asking about my wife's wellbeing. The management there were extremely helpful for our needs throughout the holiday and we couldn't have asked for any more from them, even better when Nikolai offered my wife a complimentary spa treatment when she was ready, very nice touch and a big thank you to him for arranging that. Breakfast is vast, huge choice, lovely fresh cooked food, especially the egg man, lovely smoothies and delicious breads. The main breakfast area is always busy and noisy with the kids there, so having 2 adult only rooms is very nice & quiet. We didn't use any other restaurants in the hotel (too expensive). Always eating in Pams Restaurant just down the road, Premrudi Thai Restaurant just outside the hotel and Andaman restaurant near The Haven hotel. Hotel grounds are really nice to walk around and the swimming pool and canal system is fantastic, great to just have a lazy couple of hours in the pool. For cheap massages etc, go to end of beach, turn left and head to the Andaman ladies, full body massage 300BHT. Overall a lovely hotel to stay in (we will be back for a 4th visit), our favourite beach hotel in Thailand. For cheap transfers, try Taxi Boss, 2400 Thai Bht return from Phuket Airport. Again thank you to all the staff at the JW Marriott Khao Lak for your assistance and help in my wifes recovery. Job well done and all will be remembered by us for a long time.
La perfection pour les familles
Nous avons séjourné 13 nuits de cet hôtel avec nos deux enfants. Nous avons eu un très bon accueil à notre arrivé et la surprise d'être surclassé en chambre avec accès piscine. Mes enfants était plus que ravis. Les chambre sont très jolie et assez grande, nous étions un peux serré mais avions aussi 2 lits de plus pour les enfants. le prix pour un lit supplémentaire est de 1900.- THB par nuit, mais cela a été offert par l'hôtel également. J'aurais trouvé le prix un peux cher si il fallait payer. La propreté des chambres est remarquable, un passage le matin et un passage le soir pour préparer la nuit, le top. Nous étions é la chambre 3005 qui est très bien placé dans la zone enfants. Le petit déjeuner est copieux et il ne manque de rien, un personnel au service toujours souriant et rapide malgré le monde. Nous avons aussi testé le restaurant Thaï qui est très bon et le décors est très sympa. Nous avons pris nos repas de midi toujours à l'hôtel et cela a toujours été très bon. Hôtel est situé sur une plage magnifique de sable blanc malheureusement nous n'avons pas pu beaucoup nous baigner car les courants étaient trop fort. Sur la plage il y a un petit restaurant ainsi que des masseuses (400 THB le massage) et un service de lavage de linge :-) 90 THB le kilos :-) Les piscines sont magnifique est toujours très bien entretenu. Un toboggan pour les enfants également (dès 6 ans). Il y a un kids club également les enfants peuvent rester seul dès l'âge de 4 ans. Je pourrais uniquement trouver un point négatif à l'hôtel c'est les prix qui sont pratiqués pour les repas et les consommations, quasi le même prix que chez nous en Suisse. Je parlerais pour finir du SPA qui est un des plus beau que j'ai visité. N'hésitez pas à demander un package car cela en vaux la peine. la qualité des massages est exceptionnelles et vous ne serez pas déçu. Nous reviendrons très certainement à cette adresse mais en bonne saison pour profiter de cette plage magnifique.
Détente
Parfait pour un séjour détente en famille. Très belle plage, eau turquoise sous le soleil, mer chaude, piscine incroyable. Très bons restaurants et service irréprochable. Beaucoup d'espace. Un paradis pour se détendre et ne rien faire d'autre.
Perfect in every way
We travelled in a group of 6, two couples and two teenage girls. We were located in 3 rooms in block 2 on the top floor. Beautiful views over the pool area and sun on our balcony all day. Rooms were spacious, very well equipped, well designed with a huge extremely comfortable bed. Balcony was big with comfortable loungers and plenty of space for our whole group on an evening to play cards. Every single member of staff from check-in through to the guys cleaning the pool have been so welcoming and lovely. They really made the holiday extra special.... Gift and Oil in the pool bar near the kids pool especially looked after us, thankyou! The hotel grounds and swimming pool are stunning. The pool area is huge with almost endless areas to explore. And the beach front is set looking out at an idylic Andaman sea. There are plenty of local restaurants within easy walking distance on the beach too so lots to explore. Breakfast at the hotel is amazing. There is a huge selection of food to suit every taste and nationality. So fresh and tasty too... i wanted to try it all 😁 Overall I can't say enough positive things about this hotel. Absolutely loved our time here and will be coming back soon I hope. Thanks to the Marriott and all the wonderful staff
Traumhotel mit Riesenpool!
Tolles Hotel, sehr sauber und gepflegt. Architektonisch gewöhnungsbedürftig, braucht eine Weile bis man alles so findet. Restaurants sehr gut, wenn möglich in den drei verschiedenen Restaurant (Thai, Italo, Japan) Buffet wählen. Achtung Wein in der Karte hinten sind die Angebote! Mittagessen im Nachbargelände empfehlenswert.
Parfaitement Parfait
Simplissime ! Cet hôtel est parfait. La chambre au top avec une déco superbe. La piscine lagon immense.... 3 kms d un bout à l'autre. La plage sublime. Le staff d'une gentillesse absolue. Le luxe sans ostentation. Superbe. Pour dîner, j ai préféré les petits restaus indépendants sur la plage car envie de dîner en short t-shirt et tongues..... la flemme de passer un pantalon. Notons que certaines nationalités dinent aux restaurants du Marriott en short chaussettes birkenstock...... toujours du plus bel effet ! Marriott Khao Lak : le TOP absolu.
The Best Family Resort
We stayed at JW Marriott Khao Lak for new year. As a platinum member of Marriott reward program, I requested an room upgrade prior to my arrival and was told a suite was reserved for me. I was not happy when I was told no suite was available when we checked in. The team made the effort to move us to a duplex suite and offered complimentary breakfast. The highlight is the swimming pool / lagoon, which is the largest swimming pool in Asia. It is such a heaven if you have kids and enjoy swimming. Breakfast has lots of selections. We had dinner at both the Thai restaurant and Italian restaurant and both are very good. There are also many local restaurants nearby and they all offer free pickup from the hotel (you can find their telephone number on TripAdvisor). We book airport transfer from Phuket airport on a recommended car hire company on TA and it costs Baht 1200 one way. Overall, this is probably the best family friendly resort we've ever been to. Highly recommend to everyone who is looking for a relaxing vacation.
Amazing stay, highly recommend
Beautiful hotel with what must be the largest pool system in Thailand. Had a wonderful experience at this perfectly maintained property at the end of January 2018. The hotel is huge, but never felt crowded, they do a nice job of keeping families with children in a separate area of the resort from those on holiday without children in adult areas. The pools are fantastic, with plenty of lounge chairs, plus the beach area has a plethora of seating in sun and shade under enormous coconut trees. I also want to note that the hotel is " pool toy / floaty friendly ". There is a shop that sells inflatable mats and toys. We brought ours from home and the shop was so kind to blow them up for us. The bar staff made excellent drinks. As a Mariott Reward member we received a couple of free drinks every day. We would like call out Ruk at the Czar bar for the great hospitality and excellent cocktails (try the Tom Collins and the fresh Mango Daiquiri, simply delicious). She was an expert and it was so fun to watch her craft cocktails with precision and care. The staff in the bar really knows there stuff, always a pleasure interacting with them. The hotel offers a shuttle into town and some local restaurants will also come and pick you up, like Blue Mist which I would highly recommend trying. The hotel will call the restaurants to help arrange the transportation for you. The team at the front desk are so helpful and promote the local businesses in the area. The morning buffet breakfast will leave you desiring nothing. Fresh fruit, pastries, eggs to order, smoothie and coffee bar. Everything is well stocked and fresh. Staff does a solid job of providing service with coffee refills and clearing tables. Again they cater to all guests, offering an adult only area on the terrace. Definitely try the custom juices, they are amazing. The cocktail party the hotel hosts for reward members is a really nice touch as well. I have to say it made me feel appreciated and re-enforces my choice to stay at their properties. This touch and acknowledgment of our loyalty to Marriott has made me even more brand loyal. Our room had a balcony with a view of the pools. Housekeeping kept our room spotless and promptly turned it over when we left for breakfast. We had fun with housekeeping, leaving our stuffed Sock Monkey animal in various places in the room- they playfully made towel animals everyday to interact with our Sock Monkey. It was a great surprise when we returned to our room. We took advantage of the spa, I had a massage using oil and my husband had a traditional Thai massage. Spa was top notch in a gorgeous setting. Last thing i want to comment on is the absolutely beautiful beach. The beach is flat and it feels that you can walk for miles. There are some friendly local dogs that will walk with you, so if you are missing your four legged friends they are there for you! It is so relaxing to taking a stroll before breakfast or view sunset. Next door to the hotel, literally next to the Olive restaurant is a local place called the Friendship Restaurant. It is amazing, great local food and drinks at a fraction of the prices of the resort. It is a nice option to compliment your stay at the JW. I would highly recommend this hotel if you will be staying in the Khao Lak area.
Marriott Khao Lak - Simply the Best
Marriott Khao Lak has set a new benchmark for us as a first-class resort. There are four wings set in a beautifully landscaped precinct, with long pool circuits around each wing. Although there are 300 rooms, it never feels crowded. There is extensive use of hedging, which has been used to make a number of 'outdoor rooms' - spaces with two lounges and an umbrella, giving out onto the main pool. Good havens for adults. Or you can go for the long flat beaches to either walk on, swim from or settle down on the many lounges or in a hammock. The rooms are well appointed with a rich mahogany decor, day beds and lots of storage, but quite roomy, giving out onto balconies in the upper floors or directly to the pool at ground level. There are all the facilities you would want, including gym, squash courts and tennis courts, and three restaurants for dinner (Thai, Italian or Japanese) as well as the Waterfront Restaurant for breakfast, with a beautiful view over the Andaman Sea. And what a breakfast it is, too. I've stayed at many hotels over the past few years, but I've never seen such a sumptuous spread, including all manner of egg dishes, a range of Asian options and bakery, and extensive array of the freshest local tropical fruit, changing daily. But what stands out most of all was the quality of the service. Almost as soon as you realise you need something at breakfast, a staff member is bringing it to you. Everyone was clearly well trained, but many went beyond the routine to make you feel very welcome. We have never stayed at a Marriott before, but will seek them out now on the strength of such a great experience. We look forward to our next visit to Marriott Khao Lak.
Vrai 5 étoiles dans un cadre idyllique
Les points positifs : - Le petit-déjeuner : complet, varié, excellent - La salle de sport : personnels et équipements professionnels - La piscine et la plage : zones interdites aux -12 ans - Le calme de l'hôtel - La chambre : spacieuse et confortable (literie excellente) - Le personnel de l'hôtel très avenant et professionnel Petit bémol lors de notre séjour : - Le bruit du ventilateur dans la chambre, en dessous de la nôtre, qui était défectueux et extrêmement bruyant. Nous avons donc prévenu le personnel de cette gêne, qui s'est déplacé et a bien constaté le bruit. Ils ont donc coupé ce ventilateur et nous ont assuré que nous ne serions plus gêné car il n'y aurait pas d'occupants dans cette chambre les deux prochains jours. Le nécessaire a donc été fait. Cependant, à notre grand surprise, le ventilateur défectueux a été remis en route le lendemain matin. De-là, un technicien s'est déplacé, mais n'a pas pu faire le nécessaire : impossible de le couper et / ou de le réparer... De ce fait, la solution qui nous a été proposé pour notre dernière nuit dans cet hôtel, fut de nous changer de chambre. Solution acceptée, qui nous a permis de bien dormir, mais très incommodante, car nous avons du déplacer toutes nos affaires. Notre séjour était tout de même excellent ! Pour information, les prix pratiqués dans les restaurants de l'hôtel sont plus élevés que ceux pratiqués par le Room Service (mêmes produits).
A Paradise to come back for
This time of the year (September) is a low season of Khao lak but it didn't bother us though it's been raining. Sun shine through the cloud if you keep watching and we didn't mind the rain at all. We love it! I have come back here for the past 7 years and still love it! The breakfast is still impressive and delicious. The pool is still as long as you can swim (3.2kilometers) without having to turn back. Every morning we see the pool cleaners collect leaves and make sure the water is crystal clear. All plants and trees on the side are so lush from the rain and moist in the air. The pillow and mattress is so soft that we just love it!the staff is super friendly and helpful. The hotel separate the buildings between couple with no kids and family with kids which is good because you won't hear baby crying if you have no kids. For family with kids, they are playground and pool seperately for kids at their own zone. This hotel is perfect for a couple and family with kids! Relaxing and peaceful 😘 We will be back again! Highly recommended.
Two visits not enough!!
My wife and I have celebrated two consecutive wedding anniversaries at the JW Marriot Khao Lak resort and enjoyed it immensely so much we would love to go back next year! We have enjoyed the 8 day and the 10 day packages. Both times we were greeted with a happy anniversary mud cake that always impresses. The staff at the resort are at all times friendly and smiling no matter where you are or what you are doing such as walking to breakfast or ordering from a bar. When you arrive you are greeted with personalised service and a welcoming drink while you check in. This certainly helped us relax considering we had taken approx. 90 minutes to arrive from the airport. The breakfast at Waterfront is outstanding and there is a lot of variety offered. I always asked for a window seat as these were often free but we weren't always offered as they hadn't been cleaned due to the previous patrons recently leaving. This demonstrated to me the professionalism of the staff and the pride they take in their work which is a common theme at this resort. Breakfast consisted of mixture of Asian and western foods. You could easily pick up baked beans and mix it with kimchi. An amazing selection of fruit, cheese and pastries are available as well as crispy bacon and a choose your own pho. There is also an egg station that serves your eggs exactly the way that you want. If you aren't happy with the way your eggs are cooked they will go out of their way to rectify your order immediately. Breakfast runs from 6 - 11pm so there was always time for a sleep in before breakfast Lunch is also offered at Waterfront but as we were on a package we went to the Infinity Pool Bar to escape the buffet (not commonly known or advertised). There are some great offerings here that are more western and I recommend the chicken wings, Caesar and cobb salad but the club sandwich was a standout and bigger than I expected. Also, the view overlooking the pool and the beach is amazing. There's a TV here for important sports events as well. Dinner means you are spoilt for choices. If you are part of the Luxury Escapes package you can choose any of the restaurants but you have a limited range of dining options. I often checked the full menu to experience what was available. The LE package never leaves you hungry as it is quite generous but after 8-10 days you start to crave variety. The Olive seemed the most popular restaurant and it is easy to understand why as they often have live music playing but the Italian food was superb and often the daily specials sold out quickly. Sitting outside is an absolute pleasure and the staff ensure you are not eaten by mosquitos as well! We also attended a bbq special that you had to pay quite a bit more for. I enjoyed it as I was missing lamb chops and the seafood was excellent however, food is left out in the open (including salads) and some items disappeared quickly. Once again the staff provided excellent service after noticing I had been waiting a long time for chops and offered to bring them out to me once they were ready and in the meantime they prepared some excellent steak to tide me over! I wouldn't generally recommend this option unless you are a meat lover. Sakura is an excellent Japanese restaurant that also offers teppanyaki. No matter if you are eating sushi at a table or sitting around the teppanyaki bar (highly recommended) you will watch chefs throw food into your bowl and delight children with their over the top skills. The environment is always fun, lively and the smell of the teppanyaki being cooked cannot be understated. Ta-Krai was our favourite restaurant due to its ambience. Relaxing, tranquil with delicious Thai food. This is the one restaurant I definitely went off our package to explore the full menu. We also discovered some traditional Thai juices in here that we had never heard of and when we asked for an explanation the attendant was very informative. Hint: try the traditional seating that is sunken into the floor! The Deli offers a lot of café style food e. g. sandwiches and focaccia, pastries, as well as wine and overly expensive pharmacy items such as sunscreen (seriously 3 times more expensive). A weekly night market at the resort is fun and provides a small sample of the wares you will find in Khao Lak town but you will be paying a premium price inside the resort. However, if you can't be bothered leaving the resort (which can happen with everything you need readily available) this is an easy way to buy souvenirs for friends and family. Here are a number of ways to more fully enjoy your stay: . Make use of happy hours. Drinks aren't expensive during happy hour and the cocktails are amazing . Food and drinks are much cheaper at the convenience store just to the left of the resort (as you are walking out) . The swim up bar in the middle of the resort (near the kids section) is much quieter than the Infinity Pool bar but closes earlier . Czar bar will stay open much later than any other bar and has theme nights coinciding with sporting events. It also overlooks the resort and is great to watch the sunset over the 3.2km of pool . Staff will provide buckets of ice for you to enjoy your drinks when sitting on your balcony . There are much cheaper tuk tuks and air-conditioned taxis down the end of the road than what is offered at the resort. If you are heading to the night markets they will wait for you to finish. . There are a lot of activities provided for adults and children - check them out. Most are free . Children's inflatables are often left by families leaving. You don't always have to buy one from the shop inside the resort and if you have to buy one go to the shops down the end of the road. As a courtesy leave yours behind as well . There is a massage business down the end of the road. It is great value and can do group bookings (get there early in the day). Often you will see hen's parties getting a manicure / pedicure . Walking towards the beach and heading left outside of the resort you will find a couple of businesses that are on the beach and offer cheap beer, massages and really good food. . There are a number of different wings available with access to the pool. Some rooms have direct access to the pool (wing 3) where you enter the water directly but at the end of this wing are rooms more suitable for children with glass enclosures. Wing 2 has much shallower water that's suited for families with a few steps to the pool that is more private. We stayed in 3021 and in 2016 3022 and enjoyed it immensely. We got to speak to our neighbours and everyone has a story to tell. . Rooms are very clean and the bathrooms are large. We moved everything out of the bar fridge with our own goods and weren't charged for it. The bathrooms could do with an update but the room is superb with dark wood and very interesting artwork above the bed. . There's more than one type of massage and I suggest you try all of them. We had 6 included in our package, which is a reduction from last year, and all book quickly. I suggest you book prior to arrival . Below reception is the activity centre, café and table tennis! A billiard room is also available. . The unsung heroes are the maintenance crew. They keep the entire resort picture perfect. During our stay we had two torrential storms pass through and we saw them move structures that were about to blow away. After the storm the pool turned cloudy but within a few hours it had been cleaned and returned to its clear blue azure. Also parts of the resort grounds had been flooded but come morning there were no signs of this. Areas for improvement: . Long before we arrived we asked for a similar area that we had stayed in previously for last year's anniversary. I received 2 emails from different staff members stating that it was not possible and one stating that is was possible with room 3021 being booked. I had to clarify these disparate responses a number of times until the manager emailed me that he had booked room 3021 (we just wanted to stay in wing 3). Upon arrival we were sent somewhere completely different and it wasn't until I showed the email from the manager that a room in wing 3 was " found ". The explanation was that we would be near a wedding and they would be too loud! . Communication can be a problem sometimes. We had organised a pickup from the airport and explained a number of times that we were arriving domestically. Upon arrival our driver was nowhere to be found. We contacted reception who sorted the problem but everyone thought that we would be arriving from International. . I had to attend the medical clinic and communication was a problem. They were very helpful and friendly but in the end I attended the pharmacy in Khao Lak and received assistance. . If you go out the resort via the beach and head to the right there are packs of dogs that are dangerous. There are signs warning you but we have heard of a number of tourists being bitten. Staff have personally driven tourists to the hospital . Besides from the live music at night there is very little in the way of music around the resort. It would be great to have something playing at the beach resort or when you are at Czar Bar. The pool near the kids section often had a radio playing and people flocked to it and asked for the music to be turned up louder! Overall, this is a service orientated resort with magnificent views of the ocean that never fails to please. It is difficult to leave such a wonderful resort as it provides an experience like no other.
Traumhaft schön
Das Hotel und die gesamte Anlage ist absolut traumhaft. Das Personal ist sehr hilfsbereit, super aufmerksam ohne aufdringlich zu sein und immer sehr freundlich. Wie hatten ein Zimmer um 3 Abschnitt im obersten Stock. Die Aussicht war super und das gesamte Zimmer war in einen guten Zustand. Das zimmermädchen war immer gründlich und auch immer freundlich. Teilweise kam sie 3 x pro Tag zum säubern. Das Frühstück im Hotel ist ausnahmslos super und sehr groß. auswahl ist riesig. hier ist für jeden etwas dabei. Empfehlen hier das Frühstück auf der Adult Terrasse einzunehmen, der Blick ist einfach super und so lässt es sich entspannt in den Tag starten. Ansonsten haben wir nicht im Hotel gegessen. Haben immer das premrudi vor dem Hotel oder das bluemist - bietet kostenlosen Pick up und return Dienst an, dazu einfach an der Rezeption Bescheid sagen. Beide bieten ausnahmslos perfekten Service, gute thailändische küche und sauberes Ambiente. Massage können wir vor dem Hotel empfehlen. am Strand zwar günstiger aber die Massage war nicht so gut. Vor dem Hotel sehr sauber, teilweise mit Termin. alles sauber und gutes geschultes Personal. Falls ihr muay Thai Kämpfe sehen wollt. Freitags finden in khao lak die Kämpfe statt. Vor dem Hotel den taxistand aufsuchen. Der Fahrer bringt und holt für 400baht inkl warten. unser Fahrer hat uns sogar die Karten gekauft. Normales Ticket reicht hier bei dem Kampf völlig aus. sicht zum Ring sehr gut. Essen vor der Arena günstig und lecker. Kampf geht ca 2 bis 2 1 / 2 Stunden - sehr interessant und kurzweilig. Ansonsten empfehlen wir noch eine Fahrt nach khao lak zu moo' s travestie Show. Kostet keinen Eintritt. Getränke kosten kaum mehr als sonst. Service Top und freundlich. Getränke sind super. Es wird klasse gesungen, ein / e Darstellerin singt sogar live - Hammer Stimme. Publikum wird teilweise mit einbezogen. Hätten einen klasse Abend dort. Vor und nach der Show kann man Fotos machen oder mit den Darstellern noch reden. Rufen sogar für einen ein Taxi. Ausflug zum James Bond Island kann man machen, sollte dann über die " Größe " des Berges aber nicht enttäuscht sein. Teilweise sehr überlaufen aber hat trotzdem was. fanden es trotzdem sehenswert und sehr schön. Auch schön gewesen die Kanu Fahrt durch die dortigen coves - klasse. Fahrer bekommt danach 100 baht dafür hatten wir einen super lustigen Typen - nannte sich auch James Bond 😎. hatten diesen Ausflug über das Hotel gebucht über Top 5 tours. Sehr zu empfehlen. Nhran unser gruppenführer hat die komplette Reise sehr ausführlich und kurzweilig gestaltet. Abgesehen von James Bond waren noch die coves und die Tempeltour dabei, sowie ein Dorf auf den Wasser inkl leckeren reichhaltigen Mittagessen. Hätte man günstiger bekommen können aber wir wollten lieber hier etwas mehr Komfort haben - schließlich ist für uns nur einmal im Jahr Urlaub. Um zum Hotel zurück zu kommen. Man muss es einfach erlebt haben. Es ist alles sauber, gepflegt, serviceorientiert. Pool ist der absolute Wahnsinn mit 3 km Länge. Es riecht nicht nach Chlor wie in anderen Ländern absoluter Pluspunkt. Zimmer ist ausreichend groß. Bett riesig und die Matratze ist absolut klasse. selten in einen Hotel so gut geschlafen. Badezimmer ist sehr groß. Regenwalddusche plus Badewanne in oversize. Abends am Strand gibt es live Musik auch ausgesprochen hörenswert.
Absolutely beautiful
We have just come home from 10 days in this magnificent resort. The food was amazing, the staff were so lovely and always smiling, and the pool spectacular. My husband is a coeliac and they made him fresh bread and pancakes daily. He did take 2 loaves with him just in case, but needn't have worried. We purchased the Luxury Escapes Deal and all our meals were included. Sometimes we ate out at local restaurants with friends and can highly recommend Smiles Restaurant and Mojo Restaurant. Unfortunately for us it rained 8 days out of the 10, but we still had a fabulous time as the temp didnt drop much below 30deg so it was still hot. The rain wasnt what I expected. I was thinking it would be on and off throughout the day, but it was consistently raining with breaks overnight. We met a lot of lovely people around the bar for Happy Hour and in the restaurants (they have 4 of them). Many Aussies took advantage of the deal and we loved their company. The rooms were spacious and very comfortable. They have a billiard room, computer games room, and a few table tennis tables for wet times. You can walk under cover from one end of the resort to the other so it wasnt a problem when it was raining, and the gardens were stunning. There's a 7 Eleven store just outside the resort to stock up on items, or else its a short taxi drive into the main street at a cost of 300 baht.
Great Break
Travelled on a Luxury Escape holiday. Hotel was lovely, rooms clean and the staff were exceptional. Great choice of restaurants and the food choice at breakfast was great. I personally like to eat local food when I am away and they certainly catered to my taste buds. Can honestly say did not have a bad meal. The only down side was the trek to get into the pool so I would recommend getting a pool access room. Certainly well geared for kids and the Kids Club had some great activities. There were also activities for the adults including paddle boarding, Tia Chi, Yoga etc. I did a cooking class, held in the Thai restaurant by their chef. Cooked two dishes and was a hands on class. Lot of fun and we got to eat the food. Utilised the spa and had an aromatherapy massage and a facial. Excellent. The resort is quite away from anything but then that suits me as I don't like the " yobbo " element that seem to get in Patong and Bali. We hired a driver and transport from the girls on the beach and was quite reasonable. Will go back.
Best Resort EVER, Amazing, Best 8 nights, GF food Options
Wow what an amazing place, truely 5 star luxury resort. We booked 8 nights through luxury escapes deal only 5 weeks before stay as recommend by friends but without deal couldnt afford it. Deal was excellent value with all meals, 8 massages and a 1 way transfer. We used them for return transfer for 2100 BHT. We also got slightly later checkout and use of checkout lounge. We upgraded to a 2 story duplex on arrival (extra AUD 1100 for 8 nights on top of pool access room we had) to get own space upstairs and kids had beds downstairs, heaps of space, lovely balcony and pool access was just one set stairs down. Room was clean and bed so comfy. Biggest bath i have seen and a great shower. We had 2 bathrooms in our suite. We had a room close to breakfast and beach which was great too. Breakfast was one of best ever had, even a smoothie bar which we loved, egg station.. everything you could think of. Hubby is Coeliac so GF options were great as even had GF Pancakes!! Lunch was 1 meal provided at same restuarant, food good but service was slow. But hey we are on holidays. Dinners were excellent, 3 courses included. And allowed to go to Buffet nights so did the japanes, Thai and Olive ones - all excellent. Couldnt do meat or seafood one withour extra charge so didnt bother as 3 courses at others were great. Wifi free and worked fantastic (rare at hotels!) 8 spa treatments included and excellent, beautiful venue. Beach was amazing - just perfect for my 6 and 8 year olds, fun waves but not too rough, so warm water!! Beautiful beach. Pools totally amazing and slide was fun, we took our own inflatables and a ball for fun. Happy Hour 5-630pm good value although not strong cocktails. wine too expensive. 2 for 1 margaritas in march was great!!! We used laundry service of people next door on beach - go beach turn left. took large bag and done end of next day for about 300BHT. Also we had massages on beach from people on left and right of hotel and super cheap and fantastic. We also ate last meal at Andaman on beach to right and fantastic and way better value if didnt have meals included. We also did 2 tours with Khao Lak Vista who were totally amazing - Khao Lak in a day and James Bond Safari. We visited the market which was fun and got taxis from hotel - 300bht each way for 4 of us. Weather was perfect, 34 every day, rained for 5 mins on day 1 and that was it. Kids club was used and kids wanted to go and enjoyed as playstations, movies there. Also table tennis, Fusball tables, billards, air hockey, all there for kids. NEVER ran out of towels and grounds kept immaculate. Service was fantastic. Such a great value holiday with luxury escape voucher and one of my fav holidays EVER (and i have done lots) and most amazing resort. Sunsets daily amazing!! So hope to be back one day. Recommend for honeymooners, kids with families and older couples on own too. Thankyou JW Marriott for an amazing holiday
Watch out for cane mites
Beautiful holiday, amazing pools lovely staff but the chairs in the waterfront restaurant are infested with cane mites and when I was bitten and discovered them in my chair I told staff who just moved the chair to another table where another guest promptly sat on it. Six days later the blisters have calmed down but my legs are red raw and I still can't wear jeans, a really nasty creature to be bitten by. If you are heading there eat at the other restaurants and consider spraying chairs before you sit down
Рай
Ездили на 5 дней с семьей. Идеальное место для отдыха. Просто мего огромный бассейн, можно купаться 24 часа в сутки прямо прыгнув с комнаты своей. Также идеальное место для пары. Очень красивый дизайн отеля, ежедневные фигурки с полотенец после уборки умиляют, чисто, пахнет свежестью, кровать нереально мягкая и большая!!!) Вкусные завтраки!!! доброжелательные люди! Это был самый крутой отдых!
Top Hotel zum relaxen
Wir waren gerade zwei Wochen im Marriott, und haben uns sehr wohl gefühlt. 1. Zimmer:DasZimmer (5204) das wir hatten war sehr schön und sauber, ich kann die negativen Bewertungen wie abgewohnt und dreckig nicht verstehen. Unser Zimmer wurde immer super sauber gemacht, jeden Tag Handtücher gewechselt. Die Zimmermädchen schauten, wenn man nicht da war, noch mal vorbei und schauten nach ob alles in Ordnung war, machten dieBetten nochmals, wenn nötig. Hie r nochmal schönen Dank Mädels. 2. Der Strand:Der Strand war ein Bilderbuchstrand, er war weitläufig und flachabfallend, man kann kilometerweit laufen und man ist fast allein. Es gibt genügend Liegen und Schirme am Strand und auf der Liegewiese. Natürlich gibt's wie überall Leute die morgens die Liegen mit Ihren Handtücher reservieren, was ich nicht richtig finde, aber uns war es egal wir haben immer einen Platz gefunden 3. Der Pool:Der Pool war super er schlängelt sich um die ganze Anlage und wird den ganzen Tag geflegt (Blätter entfernt und Chlorgehalt geprüft). Auch hier gibst genug Liegen und Schirme und schattige Plätzchen. 4. Essen: Wir hatten nur Frühstück gebucht und sind dann immer auswärts essen gegangen es gibt viele Lokale am Strand und vor dem Hotel, vor dem Hotel empfehle ich den Italiener am Strand empfehle ich das Strandresturant Blue Mist. 5. Service:Der Service im Hotel ist in allen Bereichen super, alle sind hilfsbereit und immer freundlich egal was man für Probleme hat. 6. Sportangebot:Das Hotel hat ein super eingerichtetes Sportstudio mit den neusten Geräten. Man kann sich auch Fahrräder ausleihen, Mountainbikes von der Firma Treck die kosten die Stunde 100 Tlb =2, 50 Euro Fazit. Das Hotel liegt ca: 3 kilometer vo nächsten Ort entfernt. Leute die hier Nightlife oder Animation suchen sind hier falsch am Platz. Hier hat man wirklich seine Ruhe. Es gibt auch keine Strandverkäufer, man kan hier wirklich die Seele baumeln lassen. Ausflüge kann man im Hotel oder auch über lokale Anbieter buchen. Wir haben 2 Ausflüge gemacht einmal Phuketexplorer = Land und Leute (lokaler Anbieter) und einmal Elefantentrekking in Khao Lak (im Hotel gebucht) beides waren gelungene Ausflüge Man kann noch so viel gutes von diesem Hotel berichten, dies würde aber jetzt den Rahmen sprengen. Macht weiter so. lg. Bernd Wir empfehlen das Hotel auf jeden Fall weiter, und waren nicht das letzte mal dort.
The best so far
Everything was perfect = 101% perfect. Booking went smooth in past, hotel communicates excellent via e-mail or booking.com system. Hotel driver took us from Phuket airport and within 80minutes we were in pure paradise. Nice welcome, great reception staff, smooth check-in. I decided to pay with my credit card extra for pool access room (I got 1400 bath price for room per day) and it was the best investment of my life:-). I highly recommend these rooms. Rooms are very nice decorated with large bathroom. Fresh bottle of water every day (we got like 4-6 bottles for free and you could ask freely for more without payment), fresh towels changed twice per day. Room service worked nice, we tasted some food and it was good (bit expensive, but it is common in these hotels: fish and rice 300-600 bath, soup 200-300 bath, steaks 600-1200 baths). Breakfasts are superior, contact cuisine works great. Cooks can make you anything you wish for if they have raw materials for it:-) Benedict egg or scrambled ones, crisp warm bread, pure juice from mango, sushi, prosciutto.. amazing. No problem with seating, you just " check-in " at the entrance of buffet and they are going to find you a place and bring a drink you have ordered. I would recommend go there 7-9:00 am (bit overcrowded later). If you need a money, under a lobby are 2 cash bank machines you can use. Breakfasts are right on the beach which is very nice with nice water access (same as everywhere in Khao Lak). You can change towels anytime you wish and plenty of free sunbeds even at noon. What I really like (and my mother too) was a water service filling your cup with fresh water with ice many time per day (no need to stand up, they will directly fill every cup on whole beach). Beach bag and umbrella are in your rooms also - nice to have these. If you are hungry during the day, you can use hotels services or local amazing food (do it). Because of some not so clever goverment restrictions, there are no direct food spots on the beach (they all moved like 30m far from beach - the right side facing the sea is better), I would recommend 1 great restaurant which is not on the beach, but before the hotel (just go from lobby and pass entrance with guard and barrier, turn left pass to small shop and there it is). Large shrimps 6pcs with vegetable and sauce 140 bath, fresh fruit plate 50 bath, noodles with chicken or shrimps 160 bath etc. This restaurant has air conditioning. Small shop has standard selection of souvenirs and food (chips 80bath, icecream 20bath or magnum 80bath, cola 30 bath..). After a good feeding process:-) you can go back to beach or use the largest swimming pool (like 3km) and it is " wow ". With our pool access room, we used it even in nights. Hotel grounds are nice and in thai style and everytime clean. Waters are warm and clean. Free wi-fi works in whole hotel (in rooms, even on beach) plus if not and you have lan cable slot, you can use it in yor rooms if you take cable from internet room phone. Hotel clearly does not push you to pay more even if you have no breakfast or breakfast only included in your stay. I recommend fresh coconut from hotel beach bar for 130 bath.. very refreshing. If you want any trips: Elephant trekking with lunch or James Bond Island are nice trips. I do not recommend Phuket Fantasea.. it it overpriced (2500 bath per person without dinner) low quality " tourist trap " cabaret. If you need transfer, you can use hotel taxi (3000 bath per car to Phuket) or just go in front of hotel pass barrier again - there are local taxi area in front of it, and you can have great and comfort transfer for 1400bath per car to Phuket (we used it last day to airport and they pick up us from hotel lobby).
A great hotel with minor hiccups
Group of seven, 6 adults and one child (2 years) staying in 3 deluxe pool access rooms 8-23 July 2014. Check-in We arrived the hotel around 12pm, luggage was promptly taken care of and we were taken to the hotel lobby. A lot of people arriving at this time, but even so we were quickly helped and given some ice tea and refreshing towel. Only one room was ready, so we were told to all go there and wait and they would come with the key cards for the two other rooms when ready. Check-in time is 3pm, at 3:30pm I call the reception. Seems like they have forgotten us. We get the rooms around 4pm. The first room has not been renovated and is quite worn down. After some back and forth my cousin who stays in the room is able to change. Before arriving, we asked for two interconnecting rooms, our room to be in wing 3 with a gate on the terrace for safety since we have a 2 year old and a cot. The result is that none of our requests were given. Room We did get a nice room and next to my father, but not interconnecting rooms and they did provide a cot after asking for it. The room was a good size with nice hard wood floor, a large very comfortable king size bed, a single lay down sofa with table and a sofa group with table. It has a working desk and a 32 inch flat screen TV. The bathroom is very large with a huge walk in shower, a 'walk in' toilet, huge bath tub and double sink. The room has lots of storage space, a safety box, kettle and minibar. We stayed in wing 4, room 4019 and I think it was a great place (one of the pics is a map of the hotel). We noticed that we got more sun on the balcony than the rooms in wing 3. If sun is important, I believe the wing 5 rooms would get the most sun. We stayed in the lower part, closer to the beach, and had no fence on the terrace. The upper part rooms have all fences. There were steps going into the pool for easy entrance The channels passing the wing 3, 4 and 5 is quite wide, with 3 and 4 about same width and the channel in front of wing 5 is the widest. For all wings the depth was 1.3 m. I swam past wing 2 and all the rooms here have a garden with trees in front, with a small path leading to the pool channel, but no individual ladder or steps to enter the pool. So entering can be a bit awkward. Also the channel was much narrower and pool depth was only ranging from 1.0m to 1.2m. Location The hotel is located right on Khuk Kak beach in Khao Lak and provide free beach towels and sun loungers. They even go around and serve chilled water free of charge. There are a couple of restaurants if you go right on the beach (they will also do laundry for 80 baht / kg) and a tailor, convenience store, massage shop and 3 restaurants in front of the hotel. The hotel is very isolated and you need to take the hotel shuttle or taxi to get to Khao Lak. Khao Lak is a small place with restaurants and some uninteresting shops. Bang Niang has a outdoor market Mon, Wed and Sat. It's slightly more than a hour to Phuket airport and about 2 hours to Patong / Karon / Kata area. General The hotel is spread over a large area, but flat without major stairs and easy to get around with stroller. Almost all the staff is super friendly and go out of their way to help you. Our cleaning lady was the best, providing us with everything we needed, elephant towel which our son loved and even giving us flowers and other personal gifts. Breakfast is FANTASTIC! Fresh bread, pastries, pancakes, crepes, waffles, noodle station, dim sum, egg station, salad bar, smoothie station, fresh fruit, bacon, sauted / grilled / fried vegetables, fried rice, various cheeses, spread for bread, youghurt, everything freshly made. The pool is amazing, apparently the longest in south east asia and is around 3.3 km long. Lots of sun loungers around the huge pool and always many available even though the hotel was full when we stayed there. If you are a couple or small family, I recommend finding the secluded areas at the pool close to the lobby area. These are separated with small trees and give you complete privacy.
venice on the andaman!
one of the top hotels my wife and i have stayed at. the hotel is amazing. the free standing wings of the hotel are traversed by the swimming pool, in reality a network of canals more than 3 kms long ranging in depth from 1 to 1.5 meters. the best rooms are right on the " canals, " and the " banks " of the canals are lushly planted. the plants provide both privacy and a feeling a pool in a tropical jungle it takes more than an hour to swim and walk through all the canals. the beach is also secluded and very private. unlike other resort beaches in thailand, there are no vendors offering services, both naughty and nice. stately palms sway in the breeze and provide both shade and majesty to the setting. the food is also splendid, from the breakfast buffet to the wonderful restaurants, including thai, japanese, italian, a deli as well as a buffet / coffee shop. the staff are genuinely friendly and helpful. the general manager is refreshingly so, and displays none of the haughty airs affected by 'so many of the northern european hotel school graduates who manage competing hotels.
Meterweise Pool
Scheinbar sei der Pool einen Km lang, jedenfalls ist er genial. Erst recht wenn man ein Poolaccess Zimmer hat. Davon gibt es zwei Arten. Die eine mit Gartentor und und ein paar Pflanzen zwischen Terrasse und Wasser, die Terrassen sind überdacht, das hat den Vorteil, dass sie schattiger ist und wenn es kurz mal regnet, kann man sich trotzdem gut im Liegestuhl draussen ahlen. Die zweite Variante führt direkt in den Pool, was auch reizvoll ist, denn man kann auf der Terrasse sitzend die Füsse ins Wasser halten. Die Poolwasserwege führen zu grösseren Schwimmbäder inkl. Bars. Das ganze Resort ist geschmackvoll eingerichtet, hat verschiedene Restaurants (inkl. japanisch und italienisch) und auch der Strand ist weitläufig und sauber. Khao Lak erreicht man mit kleinen billige Shuttlebusse die vor dem Hotel auf Touris warten (Fahrweg ca. 20 Min.) Das Personal ist sehr zuvorkommend, das morgentliche Buffet vielfälltig mit europäischen und asiatischen Speisen. Insgesammt ein wahres Urlaubsvergnügen der gehobenen Art.
Be careful when you visit!
I just returned yesterday from a 7 night stay at this resort using a scoopon voucher. When we arrived to check in i was told that the resort was overbooked and they would relocate us elsewhere. despite me confirming my booking 2 days prior to arriving, they told me they had contacted my travel agent to tell them, on calling my agent this was not the case, they never heard from them! After a terrible argument with the manager of the hotel they found us a room which was not the pool access room we were supposed to have a free upgrade too. 4 days later an indian wedding of 550 people arrived and they closed all bar 1 restaurant in the resort, closed the spa and took all the beach front and had music pounding until 5am. I spoke to management who moved us, along with all the other non-indian guests to the Le Meredian up the road which is a much older and much more expensive resort. We received no compensation and no apologies. They then told us they would arrange a transfer from Le Meredian to the airport on our last day at 1pm. At 12pm we received a letter under the door of the hotel saying they couldn't get a car so we would have to do arrange ourselves. The hotel and rooms are fanstastic however this is the worst run hotel i have EVER stayed at. Managements service and treatment were disgusting. Needless to say they will be getting a very dirty letter from me!! Would definately NEVER return.
Отлично, если деньги не считаете
Здравствуйте, мы - бывалые туристы из Москвы. Состав семьи: М43, Ж41, М20, Ж19, М03. Наш отзыв для русских, посещающих Таиланд и конкретно этот отель (как мы) впервые. В этот раз мнения знакомых, посетивших Као Лак, и восторженные отзывы на tripadvisor остановили наш выбор на JW Mariott Khao Lak. Было забронировано 2 номера по спец предложению на booking, номера на 3м этаже, без питания (ничего не включено). К счастью, по приезду любезнейший менеджер Nicholas (Hi, Nicholas! You made our holidays!) предложил обменять третий этаж на первый этаж со входом в бассейн, за что ему еще раз огромное спасибо. Мы, полностью присоединяясь к восторженным отзывам, тем не менее считаем необходимым сообщить другим русским туристам то, что нам категорически не понравилось. Пункт _ позитив, подпункт _ негатив, поехали. 1. Отель идеально подходит для тихого семейного отдыха. 1.1. Точно не для тихого _ очень много семей с детьми, если разместитесь на первом этаже, не исключено, что сверху будет громкий топот. 1.2. Если какое-то массовое мероприятие типа свадьбы или корпоратива, то общепит парализован. Пережили две свадьбы и один корпоратив. На первой свадьбе была канонада дискотеки в послеобеденный тихий час, мы жили в 5м крыле (Nicholas, Thanks again!) вдали, страшно представить, что было рядом. Во всех трех случаях не работал ресторан на ужин шведский стол, а другие рестораны малой вместительности, бронировать надо заранее (есть расписание как рестораны работают _ на наш взгляд это никак не сервис 5*), как правило на раннее время (обычно для нас 19:30) мест никогда нет, а на позднее наш M03 уже спал. Есть лайфхак:: бар у фитнесс-клуба (отличные тренажеры, можно тайский бокс), там всякие салаты, пиццы, лазаньи, пирожные, мороженое (ограниченное количество горячего, можете не успеть). В случае корпоратива был паралич на завтрак _ как вы уже поняли нас 5 человек, приходилось стоять и ждать пока освободится столик, при этом за 5-местными столами каждое ожидание наблюдалось по 2-3 человека. Если уж 5 человек приехали на 2 недели, можно было проявить индивидуальный подход, например. 2. имеет великолепный пляж с отличным заходом; 2.1. Бегают собаки _ ласковые, но со всеми вытекающими (и выпадающими) ; 2.2. Медузы _ ожоги каждый день (есть лекарь на пляже, но лучше берите фенистил или типа того и антигистаминное), М43 сдался когда медуза обмоталась вокруг ноги от ступни до паха, остаток отпуска провели в бассейне; 2.3. Бычки в песке; 2.4. С хорошей физухой и реакцией есть шанс зайти по пояс, иначе волна собьёт (а может это просто сезон волн и медуз) ; 3. идеально расположенные номера; 3.1. 2й и 3й этаж _ ощути себя лишенцем, на 1м этаже в бассейне тебе никто не рад. Единственный приемлемый вариант _ первый этаж и свой выход в бассейн (Nicholas, Thanks again!) ; 3.2. Светло только в санузле, что-то в освещении надо менять; 4. организация и качество питания выше всяких похвал; 4.1. Про организацию достаточно написал, теперь качество. Общее замечание и для буфет и ля-карт, не касается бара у фитнесса, там всё ок _ чистота столов-полов-стульев отставляет желать, не умрёте, но не 5*, однозначно. Завтрак _ отлично с поправкой на чистоту. А-ля карт достойно, но кушали и получше, не за эти деньги, короче. Японская еда никого не впечатлила. Тайская еда совершенно точно лучше за воротами, рядом с супермаркетом (там, кстати, идеально чисто). Средиземноморская еда: клефтика _ отлично, равиолли _ отлично, рыба _ отлично, моллюски _ резина. Столовое вино - однозначно overpriced. Шведский стол на обед _ откровенно бедно, а один раз Ж41 и М03 так ничего и не покушали _ один перец и карри. Это было во время первой свадьбы и появилось подозрение, что на массовые мероприятия и обед готовят для «массовых». Что после корпоратива только усугубилось. СПА М43 не впечатлил, он признает только горячие камни, каковых не оказалось, а Ж18 осталась довольна. Еще неприятность _ в день перед отъездом возник платеж на 20ТР. И SMS о списании, пичялька, мягко говоря. Сбивчиво объяснили, что переоценка стоимости проживания из типа депозита. Доводим до вашего сведения, т. к. в конце отпуска кому-то такая сумма безусловно может не понравиться. Общий итог _ было хорошо, но на один раз. Need improvement, короче. PS Только Мальдивы, только хардкор (контрольный смайлик). PPS за потраченное умолчим.
Beautiful beach and a mile of pool (s)
We were fortunate enough to stay at this hotel for 8 days and loved every minute of it. We found all the other reviews to be accurate and only have a few things to add... The hotel offers free Happy Hour from 5 to 6 PM for Rewards Members who are Gold and higher. These members will also be offered a free upgrade to a two floor suite which are lovely. When we were there the occupancy rate was over 90% and the hotel appeared empty because of its size and layout... except at the breakfast buffet which is quite busy. The hotel has free air hockey, pool table, ping pong and other fun things to keep the kids busy including a very good Kids Club. There is also a nice Business Centre with new large touch screen computers and reading areas. You can borrow books and magazines from the Business Centre and DVDs from the front desk (rooms have DVD players). The beach restaurants right outside the hotel are all great and should be visited. We tried every one during our stay and recommend them all. We arranged a taxi from the Blue Mist Restaurant for our return to the airport from the hotel. It was exactly 1 / 2 the price of the Marriott's shuttle and the driver was on time at our hotel early in the morning. He drove very safely and was friendly. The cars and vans arranged from the Blue Mist are all new and air conditioned. The massage place at the front gates to the hotel offer 1 / 2 price massages prior to 6PM. The rate is about 5 USD per hour! They staff are all friendly and know what they are doing. The place is clean and air conditioned with private massage areas. Best to book 24 hours in advance because the business is quite good there. The Italian Restaurant right outside the entrance gates is fantastic. The pizza was European style and the Buffalo Cheese and Tomato appetizer was the best I have every had even in New York or Italy. Also at the entrance gates to the hotel is a 7-11 type store where you can buy essentials like flip-flops, kids beach toys, drinks, chips and ice cream. The prices are all normal unlike the prices at the hotel which are an absolute disgrace. We never saw a single guest in the hotel store or bistro. Why would you pay 10 USD for an ice cream cone when you can get one outside the front gates for 80 cents? The only bad point I can say about this hotel is that they really messed up my Mariott Rewards room night and points credit in my account. No big deal because I find that most Marriotts in the UK and Asia always mess this up. Remember to check your account when you return home. Please click 'Helpful' if this review helped you. Thanks
Just Aweful no respect for Platinum Members!
I have spent over 180 nights at Marriott Hotels this year and this was by far the most disappointing stay! I booked a hotel limousine from the airport confirmed by the hotel and got a Toyota Camry with a girlfriend in the front seat who got dropped off on the way! The room was good as we took a pool access room and not the upgrade of Platinum as we wanted to be near our friends. Friday night dinner we spent over $3000 for our birthday party which was excellently catered by the Olive restaurant and staff. Two nights of our stay were paid by our friend who had paid in advance but we still received a bill for those nights to his extreme embarrassment! What a total let down by the resort. The general staff are great but the front of house staff are totally useless and a bunch of Prima Donnas incapable of offering any type of service at a reasonable level for a JW Marriott. This was more like a Marriott Courtyard experience than a JW Marriott. The GM needs replacing and the staff trained correctly! Will never go again. There are so many better hotels in Khao Lac even if I normally love Marriott! Very very disappointing!
Leider nicht mehr 5 Sterne!
Bei der Ankunft in der Lobby hatte man den Eindruck in einer Gepäckshalle (viele Koffer und Reistaschen) zu sein, obwohl dieser Bereich sehr gross ist. Auf den Tischen in der Lobby befanden sich früher Vasen mit Orchideen, jetzt sind diese mit Kokosnüssen dekoriert. Der Check-In erfolgte durch sehr unfreundliches Personal, obwohl ich Besitzer einer Gold-Elite-Karte bin. Meine Ankunft wurde mit Zimmerwunsch ca. 1 Woche vorher angekündigt, wir mußten aber trotzdem ca. 90 Minuten bis ca.15:00 Uhr warten, bis eines der gewünschten Zimmer (4 wurden angegeben) frei war. Diesmal erfolgte auch keine INFO durch das Personal, am Zimmer befanden sich keine Wasserflaschen. Die Zimmer sind an und für sich gut gepflegt, doch sind schon starke Gebrauchsspuren zu bemerken. Teilweise wurden die Armaturen erneuert, generell ist aber die Einrichtung (dunkles Holz) nicht mehr auf dem heutigen Stand der Dinge, die einem 5 Sterne-Hotel entspricht. Der Balkon ist mit dunklen Holzbrettern ausgelegt, die sich aufbiegen, wo teilweise die Nägel herausstehen & dazwischen bilden sich immer wieder Schimmelpilze. Eine Besonderheit beim EinChecken fürs Frühstück: Anstellen beim Check-In, Formular ausfüllen (jeden Tag), im Wartebereich Platz nehmen um einen Außentisch zu bekommen (4 / 5 der Tische sind im Innenbereich, aber wer will schon drinnen frühstücken?), die gestreßte Platzzuweisung ist etwas unfreundlich, Kaffeebestellungen können bis zu 20 Minuten dauern. Die Auswahl und die Qualität der Speisen ist nachwievor sehr gut, besonders die Station wo frische Fruchtsäfte zubereitet werden, manchmal ist es natürlich beim Buffet etwas laut Die gesamte Anlage ist ganz gut gepflegt (Palmen, Bäume, Sträucher), sehr viel grün, dadurch ergibt sich eine entspannte Atmosphäre, die vielen Schwimmkanäle laden immer wieder zu " Schwimmausflügen " durch die Anlage ein. Die Pools sind gut gepflegt, allerdings sind die Stufen und Kanten oft sehr schwer erkennbar, da alle Fliesen dunkel gehalten sind. Check-In für Strand- / Gartenbereich: Man bekommt als Standard 2 Towel-Karten, wo man pro Karte 1 Badetuch bei der Towel-Station bekommt, das reicht natürlich für den ganzen Tag, ein Badetuch pro Person (dürfte der neue Standard für 5 Sterne-Hotels sein), dann darf man sich noch ein freies Liegebett aussuchen und dies mit dem einen Badetuch auch selbst belegen. Da im Gartenbereich leider nicht sehr viele Palmen sind und die Sonnenschirme nich sehr gross sind, erntet man beim Servicepersonal Unverständnis wenn man darum ersucht, die Schirme etwas zu verstellen, damit man etwas Schatten hat, dies wird dann sehr langsam erledigt. Die ersten beiden Reihen dürfen nicht mit Handtüchern in der Zeit von 7-11 belegt werden, überall Schilder, niemand hält sich daran, niemand kontrolliert = wäre auch schwierig. Das Hotel war zu ca. 90% belegt, daher waren die Liegen in den ersten 4 Reihen sehr nahe beinander gestellt. Im Gartenbereich ist es etwas aufgelockerter, es fehlen hier aber auch Palmen & Bäume, die natürlichen Schatten spenden könnten. Ein absolutes UNDING sind allerdings die Zugangswege zum Strand & Garten. Diese Bretter sind aus Holz, dunkel, total verbogen, fast alle locker, die Nägel stehen heraus, ständig stolpert ein Gast über diese Bretter, hier ist dringender Handlungsbedarf gegeben. Der Strand ist wunderschön, kein Schmutz, kein Plastikmüll, viel Sand, bei Ebbe ist der Strand fast ca. 50 breit und das Wasser wirklich angenehm warm, man kann hier endlose Strandspaziergänge unternehmen. Hier gibt es keine Motorboote oder sonstige laute JetScooter, dadurch sehr angenehm. Besonders ist der SPA-Bereich hervorzuheben, die Mitarbeiter sind wirklich freundlich, die verschiedenen Behandlungen durch die Fachkräfte sehr, sehr gut. Ebenfalls das Ambiente im Quan-Spa selbst, ein herrliches Erlebnis, sehr ruhig, viele Blumen, einige Lounges laden zum Verweilen ein. Neben dem Hotel sind einige gute Local-Thai-Restaurants und viele kleine Massagehütten, wo sehr günstige Behandlungen angeboten werden, allerdings nicht mit dem Ambiente und der Qualität des Quan-Spas zu vergleichen ist. Der Fitnessraum ist für die Anzahl der Gäste zu klein und bietet wenig Platz, die Geräte sind teilweise ganz gut gewartet, aber schon lange nicht mehr auf dem aktuellen Stand der Dinge. Der KidsBereich / KidsPool ist total verlassen, kein einziges Kind war dort zu sehen, schade um diesen Platz, das dieser nicht genutzt wird, vielleicht könnte man diesen Bereich einer besseren Nutzung zuführen! Das Hauspersonal (Zimmermädchen, Garten- & Hausarbeiter) ist sehr freundlich und hilfsbereich. Koreanische Reisegruppen habe diese Hotel entdeckt, dadurch kann es manchmal zu besonders lauten Ansammlungen von asiatischen Gästen im Strandbereich kommen, die Gesellschaftspiele durchführen. Sollte diese Bewertung für Sie hilfreich gewesen sein, bitte den " Hilfreich Button " aktivieren.
Heaven On Earth
The best hotel stay I have had so far. Being upgraded to a pool access rom did help. Highly recommended if you don't mind have people swimming past your room. Very helpful and attentive staff. Also little things like giving cold water when you are on the beach, occassional cocktails, lollies etc..... Very ideal for relaxation and romance. Khaolak town is small but has everything. Go for a diving trip, trekking and island hopping. And the pool..... It seems to go on forever.....
Beautiful hotel, water wonderland, very expensive, slightly isolated
We stayed at the J W Marriott Khao Lak for six night starting 5 May 2012. We spent the previous week in Koh Samui (Centara) and wanted to experience the other side of Thailand to keep things interesting. We arrived at Phuket airport and booked a taxi to take us to Khao Lak (1 hour). There is a huge variation in taxi prices from Phuket to Khoa Lak. The best deal that we could find was Boss on Email: cheaper_khaolak@ymail.com Local Mobile: 085 7861378 who charges 1000B to Khoa Lak and 1200B to the J W Marriott which is outside of Khoa Lak. Our driver met us at the airport with a sign clearly showing our names and hotel, had a clean air conditioned car, and spoke a little English. No detours, no hassle. On arrival we had a pleasant welcome and were guided into the impressive foyer. A welcome drink and cool towel greeted us and set the scene for an upmarket and exclusive experience to follow. The reception comprised a mix of European and Thai staff. Steffen (Dutch) handled our orientation and showed us to our room. We requested a room in wing 3, deluxe pool access. The room was extremely impressive resembling an upmarket spa. The air was filled with the smell of eucalyptus, and the TV speakers were pumping out calming spa type sounds. The bathroom was stunning. Glass partitions separated the huge shower, wc and bath areas. Double sink etc. The bedroom was spacious with a sofa, air chair, foot stool, and huge double bed with the huge pillows that others have mentioned. Your jaw drops when you see the patio area that fronts onto the myriad of private waterways that cover the resort. I have not seen anything like this resort before. We declined the 800B per person per day breakfast supplement (plus> 18% tax and service charges) as this seemed excessive for Thailand. £50 per day for breakfast to feed two adults and one child is prohibitive (and we are used to high prices living in London). The Kids Club is astonishingly good. It is spotless, well equipped, and has a lovely staff (Sao and Rim). Kids Club is free but most of the Arts and Crafts activities carry a charge (400B for batik t-shirts, 100B for necklace making etc). We visited in off season and the Kids Club did not tend to have more than three children at a time. The terms and conditions specify a limit of 4 hours per day, and so I get the impression that most parents plan half day drop offs rather than full childcare. Our four year daughter loved the Kids Club. Prices at the resort are very high. I get the impression that food and services is where JW Marriott makes the money and that they break even on the rooms. To give you a couple of examples, Pad Thai (380B + 10% Service + 7% tax Marriott, 60B Beach Restaurant), 1.5lt Mineral Water (100B Marriott, 20B Shop near the gates), (94B for a pint of milk at the Marriott Deli). To be fair, whilst you are at the Marriott you could easily think that you are in the United States (although I did not hear a single American accent). Every bill you receive has a 10% service charge and a additional line for you to add a discretionary tip. Most guests at the JW Marriot seemed to escape the very high resort prices and venture to the air conditioned shops near the hotel entrance or the beach restaurants at least once a day. We have now tried four of the beach restaurants. Turn right at the Beach and you will see five beach hut style restaurants. Phen is the first, then The Andaman, and then Blue Mist, and then another which we haven't tried yet. Turn left at the Beach and you will find Farmai Restaurant (sand floor and cats ….). Blue Mist provides a machine wash laundry service for 70B. The laundry is ok, and your clothes come back wrapping in clear plastic. Near the entrance to the hotel you will find a 7 / 11 style shop, a Thai Restaurant, Antonio's Pizzeria, a Tailor, and Silk Massage. The 7 / 11 is limited and expensive, but provides a welcome selection of treats from home. Antonio's Pizzeria is fantastic. They are running a promotion at 499B which gets you a salad, pasta, pizza and 1.5lt of soft drink. Enough to feed our family. We did have an excellent meal at the Ocean Front Restaurant. The Blackend Tuna (430B + 10% + 7% tax) was lovely - and to be fair - a much bigger portion than restaurants outside the resort. We have a four year old daughter and wanted a room near the children's pool which sits between Wings 3 / 4 / 5. Some pool access rooms have a wooden fence / gate, some have nothing, and others have a glass fence / gate. Worth noting that these rooms front onto one of the main waterways and not the children's pool directly. You can swim 2-4 meters across the waterway and then join the children's area, or walk across one of the bridges. The patio's on the ground floor are great. Shade, immediate pool / waterway access, privacy, and great access to your own facilities. The beach is area is nicely laid out. The sun loungers are quite close together. During our stay the red flag was up most of the time, and when the yellow flag emerged there was a jelly fish warning. The clientele at the JW Marriott are different to the Centara in Koh Samui. This set are well to do families and the golden 50+ set. I get the impression that many customers use Marriot Reward Points to stay here. The Quan Spa was amazing. I tried the signature Andaman massage (90 minutes, 3500B). The Spa is set up like a beautiful Thai temple. My wife and I enjoyed a private treatment room. The therapists were very experienced. If you are on a budget you can try the beach (400B / hour) or the Silk Massage near the entrance (400B). If you favour the sound of the ocean over matching towels and air conditioning then choose the beach. The maid who looks after wing 5 has an amazing talent for towel art. Overall the J W Marriott is extremely impressive - rooms, pool, staff. You won't get the real Thailand experience at the resort, but you have the option to venture to beach for a taste of it. I did think the prices were excessive, but succumbed to the convenience towards the end of our holiday.
Nicht alles glänzt....
Die Lage am weitläufigen Khuk Khak Beach ist wirklich sehr gut und lädt immer wieder zu langen Strandspaziergängen ein. Die Infrastruktur vor dem Hotel ist eher sehr einfach, kleiner Shop für alltägliche Notwendigkeiten, kleine Restaurants. Die Lobby ist sehr weitläufig und lädt auch zum Verweilen ein. Die Rezeption ist eher klein gehalten und manchmal sind hier bei größeren Gruppen längere Wartezeiten zu kalkulieren, die man aber mit einem Erfrischungsgetränk etwas mildern kann. Die Rezeptionisten haben leider sehr unterschiedliches Know-How und Verständnis betreffend der Anliegen der Gäste. Die Anlage ist in unterschiedlichen Wings aufgeteilt, wobei es Family-Wings und einen sog. SPA-Wing gibt. Zwischen den Familywings ist ein toller und schöner Bereich für Familien und Kinder gestaltet worden, leider sind dort nie Familien mit den lärmenden Kindern untergebracht sondern auch in den anderen Bereichen und Wings. Dort ist es jetzt so ruhig, dass ruhesuchende Pensionisten diesen Bereich als Ort der Ruhe erkoren haben und sich dort niedergelassen haben. Da wir dort schon zum 2. Mal einen längeren Urlaub verbracht haben, haben wir im Vorhinein ersucht uns in den ruhigeren SPA-Wing unterzubringen. An der Rezeption war weder das E-mail vorhanden noch war dies bei der Reservierung vermerkt. Wir hatten Mühe dies klarzumachen und das Verständnis zu erzeugen und nur mit der Kopie des E-mails war es möglich, dass wir doch dort unser Zimmer bekommen haben. Was wir aber überhaupt nicht verstehen, dass dort dann Familien mit KleinKindern untergebracht werden, die noch sehr klein sind, nachmittags und in der Nacht schreiend die Ruhe stören. Generell sollten immer Familien mit Kleinkindern in den Family-Wings untergebracht werden, da auch dort die jeweilige Infrastruktur vorhanden ist und die anderen Gäste nicht gestört werden. Durch den GanzJahresbetrieb müßte mehr zur Erhaltung und Renovierung der Anlage getan werden, da schon gröbere Abnützungserscheinungen sichtbar sind. Die Zimmer sind geräumig und schön eingerichtet. Bäder mit Badewanne und Regendusche. Alle Zimmer mit einem großen Balkon mit einer große Sitzeecke oder mit einer Terrasse. Da der Pool direkt an der Terrasse vorbeiläuft, ist es nichtjedermanns Sache, für Kinder natürlich ideal. TV Kanäle OK auch die " Deutsche Welle ", die Kleiderschränke auch ausreichend für einen längeren Aufenthalt. Das Frühstück selbst ist sehr umfangreich und bietet mehrere Live Cooking Stationen. Es gibt viele warme Gerichte und eine Ecke mit Asiatischen Speisen, ein besonderer HIT ist die Station mit den frisch gepressten Säften. Man kann sich aus verschiedenen Obst- und auch Gemüsesorten seinen eigenen Drink mixen lassen, allerdings ist dann das Personal nicht erfreut und zeigt es leider auch. Die vorgefertigten Drinks sind halt leider sehr zuckerhältig. Der Pool geht entlang der Wings und mündet dann in den großen HauptPool, er ist sicher einer der längsten / größten Pools in Asien mit 16, 000 qm Fläche. Mit einer höheren Zimmerkategorie (EG) kann so direkt vom Zimmer in den Pool gelangt werden. Die Wasserqualität ist gepflegt und durchaus akzeptabel. Das Restaurant Waterfront ist das offizielle Frühstücksrestaurant und bietet teilweise auch am Abend Buffet an, außerdem gibt es noch ein Thai Restaurant, ein Sushi Restaurant, einen Italiener und eine Art Shop (" Deli ") in dem man Sandwiches und Snacks bekommt. Am Abend gibt es am Strand unzählige kleine Strand-Resti mit Thai-Küche, die hervorragende Gerichte mit günstigen Preisen anbieten, wo auch das Ambiente wirklich hervorragend ist. Der SPA-Bereich ist sehr gross und ansprechent gestaltet, die Behandlungen sind sehr gut, die Therapisten sehr gut geschult, vor allem die Ruhe bei einer Behandlung am Abend ist schon sehr erholsam, die Preise leider etwas gehoben. Sollte diese Bewertung für Sie hilfreich gewesen sein, bitte den " Hilfreich Button " aktivieren.
Fantastic resort but let down by the food
This is my 5th trip to Thailand and my first in Khao Lak. I will divide this review in multiple sections and compare against other Marriotts and other 5 star resorts in Thailand that I have stayed at. The Pool Hands down the most amazing pool you are ever likely to see. 3.1km of canals and large pool sections catering from adult depth to very shallow. We usually don't do much pool swimming at hotels but this pool was something else. In addition the water is very warm (almost hot tub temperature) so you can easily spend hours in the water comfortably. Wing 4 had slightly deeper water which is great. Some of the other wings are far too shallow (unless you have kids) so you'll have to swim to other parts for a more enjoyable experience. Resort Grounds. Immaculate and beautiful and constantly being looked after by an army of workers. There are fantastic amenities from gym, squash court, tennis courts to pool tables, tables tennis, air hockey etc. Bikes are provided for rental and there are daily activities (eg Meditation, Tai Chi etc) organized if you are interested. The beach A very nice super long stretch of sandy beach which is virtually exclusive to the Marriott. Beware though the week we were there there were at least a dozen jelly fish victims. You would just sit and watch and victim after victim would be coming out every day. The hotel places a yellow warning sign for jelly fish on the beach. The Rooms Strongly suggest the pool access rooms like we had. Very convenient access to the pool. The resort has so many spots with chairs at different areas though that even without pool access there are plenty of private areas you can rest up next to the pool so not essential. The rooms are otherwise great with a lovely bed and house keeping is great. Quan Spa We had 8 massages and found the staff very nice and the massages very good although noticed some mild inconsistencies. One time we were offered the traditional pajamas for the Thai massage whereas another time for the same massage they only offered a robe or just keeping our clothes on. The facilities are very good and tranquil. Our massages were included in our package but if you don't want to pay the steep resort prices there are a dozen massage places on the beach directly next to the hotel for 300baht. The Food. Now this is where things aren't so great. We were on an all inclusive meals package which is extremely common for this hotel and as a result they seem to have a strong emphasis on buffets here to keep the costs down and cater to the crowds. The breakfast buffet is very good (not the best I've had in Thailand but good enough) but the lunches in particular and some of the dinners are frankly poor. Very limited selection, often of cheap stuff. The dessert selection for breakfast is better than at lunch! Forget about many meat selections, forget about virtually any seafood. If you want the weekly seafood buffet it's an extra charge at 90baht per 100g. Unlike other Thai buffets where there are many chefs freshly cooking things for you on order, most of it here is precooked. You can use your vouchers at the beach bar for a choice of a single meal when you tire of the lunch buffet and you will as very little changes daily. Dinner themed nights were also just a buffet again in the same space. One of the biggest problems with the buffets is the food was often stone cold! This happened every day so it wasn't an isolated problem. The heating system they use is very inadequate which meant the food quickly went cold and inedible and looked like it was cooked a long time prior. This meant people left a lot of food uneaten or tried to get the chef to freshly make something which of course they wouldn't as they had full plates already. What about the non buffet food at the on site restaurants? The olive restaurant was probably the better of the three. The atmosphere and staff are great in all of them but from the menu we tried (set 3 course menu selection) the food was also nothing exciting at all. The Banana fritter at Tai Krai was probably one of the worst I've had anywhere. Really, for a 5 star resort you should be able to get such a simple dish to at least equal a cheap suburban restaurant. Tempura at Sakura was once again FREEZING cold... really it's a fried dish! The food at this resort was some of the poorest I've had in all the 5 star resorts I've stayed in Thailand which is a real shame as the resort itself was fantastic in every other way. I know that many reviewers here say the food was great but I suspect many have not travelled to Thailand before and experienced food at buffets / restaurants at other 5 star resorts here and instead compare it to limited selections in their own countries. We saw several excited tourists taking photos of the buffet, a sure sign the Thai style buffets was an all new experience for them. I would strongly suggest avoiding the all inclusive package and instead dine at the restaurants on the beach next to the resort. MUCH better food and at a fraction of the prices of the resort and you won't feel like a 60 year old German tourist being constantly crammed in the buffet room. Unfortunately is suspect the popularity of the all inclusive Luxury escapes and the like seems to have tuned the hotel dining into large scale catering rather than quality food. It wasn't just the food that was disappointing. Some cocktails were also substandard (mojitos always very bitter) which for the prices charged of about 300+baht (at happy hour about 200+baht) is also disappointing for a 5 star hotel. The nearby restaurants have them at 120 baht each and they are dynamite strong! (cocktails at Blue Mist). Remember all prices at hotel are BEFORE they add 10% service charge and 7% government tax (i. e. 17% extra) The Staff Typical brilliant Thai hospitality. Super friendly, polite, courteous and try hard to please you. Excellent staff all around and probably the best I've ever experienced in Thailand. They run the resort with amazing efficiency and everything operates like clockwork. LOVED them. WiFi Internet Superb wifi for a hotel. Definitely the best I've ever seen. Available property wide (all the way to the shoreline of the beach!), reliable and FAST. I speed tested it at 9Mbps down and upload and this is at peak times. No issues at all with it for a week. A refreshing change from the usual horrible hotel wifi. In summary, this is a brilliant resort that is excellent value for money. I wish the food was of higher standard and it would have propelled it to the top places I've stayed at. I would suggest to the hotel ditching the lunch and dinner buffets or at the very least make more meals freshly prepared on order and improve the heating system to keep the food warm. I still strongly suggest going to the resort as it is fantastic in so many ways, just carefully consider not getting meals included if possible and instead dine at restaurants around the property for much better food.
Could have been, should have been, but not quite there
I'm sorry the JW Marriott was nice but definately not a world-class resort. The breakfast buffet was great, the pool was nice, the people were friendly but the service was lacking and some of the staff were dishonest. Let's start with the communication. My family and I were already planning a vacation to Thailand when I spotted the travelzoo deal. Although I would never have thought to go so far north as khao lak i thought the room rate was reasonable so we decided to give JW a try. We noticed that there was no 1-800 number to call for reservations. My sister tried skype - the connection was so bad that both calls dropped. Finally we decided just to book our reservation online. I emailed and asked to reserve a taxi. One person emailed back and asked for a flight number. I emailed back with the flight number and asked for a confirmation. No reply. I emailed again. No reply again. Finally, the day before I was to fly into Phuket I emailed all the email addresses I could possibly find and asked if somebody could please confirm that there will be a taxi driver waiting for us. Lo and behold, Khao Lak was surprised - they never got wind that I had asked to reserve a taxi! Apparently the folks in Thailand Global Reservations never forwarded them my request! Imagine what I would have done if I had waited at the airport 12 am for a no show ride? This made me mad. Point of Failure # 1 - Make sure your guests have an easy way to communicate, pay for a 1-800 number, and do not make it your guests' responsibility to follow up on reservations. It raises their blood pressure. When we got to the resort at 1 in the morning, the lady at the check out counter come by and said that she noticed for one of the nights we booked a regular room instead of a pool access room. She asked if we would like to pay for an upgrade. Now I've traveled a lot in my last 10 years and this is the first time I've ever been asked to pay for an upgrade. I've been given many, many complimentary upgrades but never asked to pay for one. Since it was only going to be for one night, my husband and I shrugged and signed the form but in retrospect, I think that asking for more money is a terrible first impression a customer can have of a hotel. Point of Failure # 2 - Never ask your guests for more money, it's a terrible first impression. Either you offer a free upgrade or don't offer anything at all. The " selling of rooms " was not unique to us. The next day when my sister's family flew in and checked in they asked if she would to pay for an upgraded room as well. After an hour or so of talking to the sales people, visiting rooms, etc. she was sold on the nicer room and was willing to pay for upgrade. Unfortunately, however, the rooms were not ready! We waited... and waited.. and waited.. And we find out that apparently the rooms would not be ready until 5pm! Why offer to sell a room you don't have available? When my sister got to the room, there was no welcome fruit, the facilities were not clean (brown rot on the bottom of the amenities), the windows were never washed, the furniture was broken. and the phones didn't work. She was told that the drawers were not broken they were just modified to be computer " laptop desks ". Their offered solution - why don't we forget we ever tried to sell you a different room and you just go back to their original pool access room. That's when my sister flew off the handle - they had just wasted our entire day! Point of Failure # 3 - If your guest is unhappy with the room, offer them a different room or offer fair compensation. Point of Failure # 4 - Never lie to your guests to cover up mistakes. Your guests are not stupid and lying will tick them off further. When we finally got past the reservation fiasco (when they saw steam coming from my sister's ears, they offered to move her a different room the next day and to cancel the charges for the upgrade), we went to the Thai restaurant to claim our complimentary Thai dinner. They asked if we had our travel zoo voucher. " No.. ", we replied. They had taken our voucher at the front desk! We ended up waiting for an hour while they went to look up proof of our voucher. We weren't even offered to be seated at a table! The phones at the restaurant were broken so they made my husband go next door to call the front desk. Why oh why do you make your guests relinquish their voucher at the front desk and then make it hard for them to use it? Same thing happened at the spa - they asked for the voucher we reliquished at the front desk. If you know your guests need their voucher, photo-copy it and give it back to them or better yet, send a list guests who check in with a voucher to your spa and restaurant, notifying them that these guests will be coming. Point of Failure # 5 - The last thing your guests want is to experience is stress on a vacation. Make things easier by communicating clearly to all people involved. My family and I travel a LOT and unfortunately this was not a relaxing, stress-free vacation for us. The facilities are beautiful, the jacuzzi beds were great, and the beach was really nice but there were enough noticeably annoying things that happened that left a sour after-thought. The best hotels in my opinion are those that bend over backwards in service and unfortunately JW Khao Lak has a ways to go.
Khao Lakin paras hotelli
Kolme kertaa Khao Lakissa käyneenä mielestäni paras hotelli, kokonaisuus huomioonottaen. Palvelu, yleiset tilat ja erityisesti ruoka ovat huipputasoa. Kannattaa varatutua muutaman lisäkilon kertymiseen, ainakin jos olet ottanut puolihoidon. Hotellin kolmesta ravintolasta Olive on paras ja puolihoitomenun ateriatkin gurmeetasoa. Japanilainen ravintola on myös erinomainen, thaimaalaisessa söimme vain kerran. Pöytä kannattaa varata etukäteen, jos haluaa ruokailla ulkona sesonkiaikaan. Juomat ravintoloissa on hintavia ja " sparkling water " maksaa törkeästi, tavallinen vesi on ilmaista. Aamiainen on kaikenkattava erittäin maukkaine ruokineen. Kannattaa pyytää pöytä ulkoa ja odotella vaikka hieman koska suuressa buffethallissa on aika lailla meteliä. Rannalla saat käteesi pari pyyhettä, jäävettä, mehua ja hedelmiä tarjoillaan päivän mittaan. Uima-allas on hieno ja siinä taatusti riittää tilaa. Aurinkotuolien varaus oli täälläkin riesa vaikka hotellin henkilökunta keräilikin varattuna olleiden tuolien pyyhkeitä pois aktiivisesti parin tunnin käyttämättömyyden jälkeen. Rantaa riittää käveltäväksi / pyöräiltäväksi loputtomasti, eikä täällä ole tosiaankaan tuongosta. Alueella on vain muutamia hotelleja tsunamin jäljiltä. Hotelli vuokraa kanootteja ja padleboardeja pikkurahalla eikä purjehtiminenkaan ole kallista. Alue on luonnonsuojelualuetta, jolla moottoroitu vesiurheilu on kiellettyä. Rannalta löytyy heti hotellin vierestä useita paikallisia ravintoloita, joissa illallista odotellessa voi käydä mitättömään hintaan aterioimassa välipaa ja edullisempia juomia tai miksei illallistakin. Joissakin Khao Lakista kertovista tiedoissa mainitaan, että kaikenlainen liiketominta rannoilla olisi kielletty. Tämä tarkoittaa kuitenkin vain sitä, että hierojat, ravintolat on siirretty vähän kauemmaksi rantaviivasta. Lapsiin saa täälläkin varautua, vaikka hotelli on kallis. Matkamme ajoittui jouluun ja perhematkaajia oli tietysti runsaasti, aika huomattava osa suomalaisia. Juomat ovat kalliita, joten niitä halutessaan joutuu käymään Bang Niangissa tai Khao Lakissa. Tuk tukilla ajelu ei maksa juuri mitään, joten em ei ole ongelma. Hotellin typerää varattavaa kuljetusta ei kannata käyttää. Hotellin läheisyydessä ei ole kävelymatkan päässä olevia normaalihintaisia kauppoja. Autonvuokraus ei ole kallista ja vuokraus kannattaa hoitaa jo ennen matkaa, et säästä mitään paikallisten kanssa sählätessä tässäkään hotellissa. Huone, jossa majoituimme oli jo parhaat päivänsä nähnyt ja alempien kerrosten huoneethan ovat olleet tsunamin jälkeen vuosia kosteuden ja lian peitossa. Hotelli on alkuperäiseltä nimeltään Magic Lagoon ja kärsi mittavat vauriot tsunamissa. Ainoat negatiiviset seikat liittyivät siivouksen laatuun. Petivaatteista, pyyhkeistä ja tarvikkeista (mm wc-paperi) piti huomauttaa useamman kerran. Huoneiden ovet paukahtivat itsestään kiinni niin voimallisesti, että naapureiden aamiaisellelähdön taatusti kuuli, mutta sänky nukutti mukavasti uudestaan. Huoneen osalta hotelli ei siis häikäissyt, mutta kaikki muu kompensoi asiaa. Rahanvaihto hotellissa oli yllättäen jopa halvempaa kuin Khao Lakin keskustassa. Kaikkein kallein rahanvaihtopaikka on Bang Niangin markkinoiden vieressä. Huoneemme oli suoralla altaaseen käynnillä oleva suurempi huone, mutta toisessa tai kolmannessa kerroksessa oleva huone olisi varmaankin ollut pariskunnalle parempi näköaloineen ja parempine parvekkeineen. Hotellin mainoskuvissa esitellään uudemman siiven huonetta, joista käynti altaaseen on ilman " maaterassia ". Ainakaan suomessa myytåviin pakettimatkoihin ei kuvankaltaista huonetta ole varattavissa. Ilmainen wifi toimi huoneessa moitteetttomasti ja tyydytti nopeudellaan. Tutustuimme matkallemme vuokraamallamme autolla myös muihin alueen 5 tähden hotelleihin ja olimme tyytyväisiä valintaamme.
zum 2. mal, und es wurde noch schlechter!
kurze vorgeschichte: wir lösten diesmal unsere 3 gratis nächte ein, die wir als wiedergutmachung für unseren letzten aufenthalt vom damaligen general manager bekommen haben, da damals so ziehmlich nichts in ordnung war. kurze information: dieses hotel ist nicht 2009 erbaut, das hotel gibt es schon seit mehr als 10 jahren und wechselte öfters den namen: sofitel magic lagoon, cher fah,.. gut damals war vor 18 monaten; und wir dachten nun hat dieses hotel den jw marriott standart erreicht (der speziell in thailand 5 sterne plus ist), auch anhand der vielen guten bewertungen auf tripadvisor. jedoch fange ich ernsthaft zum zweifeln an, von welchen personen die vielen guten bewertungen verfasst sind? sonnenklar tv pauschal urlauber, tui, neckermann reisende? natürlich war nicht alles schlecht, aber es hat sich einfach gar nichts zum positiver verändert, eher noch schlechter, da das hotel jetzt eine hohe auslastung hat, dadurch stehen die liegestühle am strand dicht nebeneinander, und das personal beim frühstück ist zum teil überfordert. die positivste erfahrung war der check inn, die receptions managerin begrüsste uns, und hat uns, da wir auf unser zimmer noch etwas warten mussten, auf ein getränk unserer wahl im dehli eingeladen. das war eine sehr nette geste und so warteten wir voller vorfreude auf unser zimmer. als marriott gold member bekamen wir einen pool acces room und gratis frühstück, weitere vorteile für gold member gibts nicht. das zimmer ist schön und auf den ersten blick sauber, jedoch beim genaueren hinsehen merkt man das in ecken (schimmel), in den kästen, auf der terrasse nie geputzt wird. die terrasse mit holzboden ist zum teil mit vorsicht zu geniesen, da man sich beim abstehenden ungepflegten holz und diversen abstehenden nägeln verletzen kann. unsere terrasse wurde in 3 tagen kein einziges mal gekehrt oder gereinigt (die vom ersten abend vom wind verstreute asche vom aschenbecher zierte unsere terrasse ganze 3 tage). viele kleinigkeiten fehlten: z. b. die kerzen im badezimmer für den duft wurden einfach nicht nachgefüllt, keine handtücher für die pool terrasse (mussten welche bestellen, die wurden ironischerweise vom reinigungspersonal am nächsten tag mitgenommen, jedoch bekamen wir keine neuen). der turn down service leert nicht einmal einen vollen aschenbecher aus.... der service am strand bzw. pool ist ok und zum teil aufmerksam, jedoch nicht mit dem service im jw marriott phuket zu vergleichen. und nun zur grössten enttäuschung f & b: einfach grottenschlecht für ein haus das den anspruch stellt ein jw marriott zu sein!!! bei der pool bar gibt es cocktails und eine happy hour, war ganz ok bis auf den fakt das die preise gleich hoch oder noch etwas teurer sind als im jw marriott phuket, jedoch bekommt man dort frische fruchtsäfte, im jw khao lak nur aus dem tetra pack!!! einfach unverständlich: im ersten restaurant rechts vom jw am strand bekommt man ein glas frisch gepressten orangensaft für 1 euro, im jw werden fast 4 euro fällig für ein glas orangensaft konzentrat. das frühstück war die enttäuschung schlecht hin!!! viele bewertungen hier loben die smothies und säfte. warum fragen wir uns? leute habt ihr noch nie frische säfte oder smothies getrunken, die im jw marriott khao lak sind aus konzentrat und sirup gemacht, schmeckt einfach nur künstlich, und ist es auch. auch die vielgelobte sushi station bittet billigste immitationen. das frühstücksbuffet schaut auf den ersten blick pompös aus (bahnhofshallen flair), hat aber nur 3 sterne türkei niveau. im grossen und ganzem fehlt dem ganzen nur noch dass das jw marriott khao lak zum all inklusive club wird, das dementsprechende publikum ist schon vor ort, dank sonneklar tv usw. die verantwortlichen sollten sich ernsthafte gedanken machen dieses haus von marriott gruppe abzustossen. dieses haus schädigt den ruf der marriott häuser in thailand massiv. es kann wohl kaum die strategie von marriott sein auf masse statt klasse zu setzten. wir wurden ein weiteres mal sehr enttäuscht von diesem haus und kommen keinesfalls nochmals hin!!! nur zum vergleich: kosten pro nacht am gleichen tag als wir eincheckten für die billigste zimmerkategorie: jw marriott phuket: 8.500++ baht = ca. 252 euro gesamt mit steuern jw marriott khao lak: 8.400++ baht = ca. 249 euro gesamt mit steuern jedoch bekommt man im jw marriott phuket das jw marriott feeling zu spüren. qualitativ liegen welten zwischen den beiden häusern. preislich jedoch nicht, wenn man als regulärer marriott.com kunde bucht. die verantwortlichen sollten den f & b manger mal ins jw phuket senden, der würde augen machen... natürlich sind wir grosse marriott fans, normalerweise bekommt man speziell in thailand und südostasien super service und gute qualität geboten. wir sind auch reguläre marriott.com bucher, und das wid sich auch nicht ändern, jedoch werden wir um dieses haus in zukunft einen weiten bogen machen!!! ok, das ist nun eine harte bewertung, jedoch sind das fakten die wir erleben durften (mussten). aber mit einem jw marriott standart hat dieses hotel absolut nichts gemein. vielleicht wäre unsere bewertung anders ausgefallen wenn wir auch ein billiges 2 wochen pauschal arrangment gebucht hätten, und noch keine erfahrung mit der thailändische 5 sterne hotelerie gemacht hätten. jedoch sind wir mittlerweile erfahren thailandurlauber, und in etwa wissen wir was man bei einem zimmerpreis von ca. 250 euro pro nacht erwarten soll und darf. wir sind auch absolut keine nörgler oder leute die im urlaub nur meckern, die meisten unserer bewertungen bei tripadvisor fallen sehr positiv aus. nur muss man bedenken dass man auch gewisse erwartungen mit dem namen jw marriott verbindet, und das jw marriott khao lak wir diesen bei weiten nicht gerecht. und zu guter letzt auch diesmal hat uns beim check out niemand gefragt wie unser aufenthalt war, und die online survey (fragebogen über den aufenthalt) gab es auch nicht. hoffentlich nimmt wenigsten jetzt jemand vom managment notiz von unserem aufenthalt!
Unbelievably beautiful - what a resort!
My husband and I stayed at the JW Marriott for 1 week from 15-23 September - what a delightful holiday! The resort is unbelievably beautiful and I am so happy we chose to stay here. It's definitely worth every one of its five stars. We stayed in a pool access room - after having read the recommendations from reviewers - and I highly agree. If you can, stay in a pool access room; you won't regret it! We went in the rainy season, but it only rained heavily for 2 of days we were there. We even got a few days of blue skies and sunshine, which was pure bliss. The resort was very quiet at this time of year. But we didn't mind that at all! The resort itself is breathtaking from the lobby, to the architecture, to the pool design, to the room decor, which has an oriental flair, and to the overall grounds. If you're not wowed by at least one of these things, you're hard to please!! The main infinity pool with a swim up bar was our favourite area in which to hang around in. Lounging about on the sun beds is heaven! If it rains all day, it's not all doom and gloom. There are some indoor activities such as squash, table tennis, foosball, air hockey, a gym.... or you could relax in the cafe, which was very pleasant. Our room was spacious and really comfortable. It was one of the pool access rooms with a private deck and a short path that led to the pool - not the ones that open out straight onto the pool. Having the pool a stone's throw away was very convenient given the humid weather! If you follow the pool canals through they lead you to the main infinity pool. The beach was lovely to look at, but not as picturesque and calm as it is said to be during the dry season. We never swam in it, opting for the pool instead. Breakfast was great - you can't go past the smoothie station. Yum! And the chefs at the egg station cook your eggs in any combination you ask for and they do it to perfection. Other than breakfast, which was included in our room package, we didn't eat at the hotel at all. There is a phenomenal restaurant situated on the beach called " Phen's Restaurant ". Go here if you're looking for fresh, authentic, well-priced Thai food and beer. Any of the Thai salads are sure to please. Make sure you let the wait staff know how (chilli) hot you want food. If you're not into spicy stuff - say " Not hot. 1 chilli ". Some nights we ate in Khao Lak town. There are so many restaurants and bars to choose from (although a lot were shut due to it being the low season). We referred to Trip Advisor often to help us choose a good restaurant. Here are some of our favourites: 10 Star - good food (divine Pad Thai), good selection of cocktails, friendly service and free wifi. Viking Scandinavian Restaurant was good for when we were all Thai'd out on the last night of our trip. Basically, almost anywhere you go is very, very affordable and delicious. The hotel offers a complimentary shuttle bus for guests that take you into one of the two nearby towns Bang Niang and Khao Lak. It's worth checking out both towns during the day and night, but there isn't that much to do in either one. Restaurants and bars are plentiful - some of which are closed during the rainy season and re-open in November. Khao Lak has a bigger shopping precinct than Bang Niang from what we experienced, but we only really stayed on the main road. Most of the 'shops' are really market stalls selling counterfeit versions of Chanel bags, Ed Hardy tees etc. They do have some cute little summer dresses and swimming costumes, but nothing that enticing. You'll need to haggle to pick up a bargain. There are heaps of nail salons and massage salons in these towns. If you're looking for things to do around the area, we recommend the Half Day Khao Lak Elephant Trek. You can get info. on this at the concierge desk. We loved the elephant trek - it was a fantastic experience, our guide was a real character and the family running the camp was very hospitable and seems to really love and look after its elephants. As part of our tour we went to a waterfall and had lunch at a restaurant there. Can't remember the name of the restaurant but, boy, was the food divine. The company that runs the tour picks you up from the hotel and drops you off. We also did the Phuket Night Tour. Do this if you really want to go to Phuket (we'd never been before) - it's 2 hours each way. A long drive, but well worth it. The only negative feedback I have is that our room was a bit smelly when we first arrived. The air conditioner circulated a pretty stale, musty odour - but it wasn't anything a few scented candles couldn't mask. The other negative was the fact the most of the staff members didn't have a very good grasp of English. This could be a bit tricky in some situtations... but body language and hand gestures helped! Overall, we absolutely loved this resort and would definitely return in the near future. Go to JW Marriott Khao Lak if you're keen on a relaxing holiday in stunning surrounds. It's not party central, but it's pure bliss and relaxation. Have fun!!!
Awesome resort!
Stayed on a luxury escapes voucher and had the most brilliant time. What a hotel! The grounds. The staff. The food. The spa. Everything was just perfect. As a luxury escapes novice, I was skeptical, and waiting for the catch. No catch, just low season offerings, when they'd much rather bums in beds than empty rooms. Of course, with low season comes some hotel maintenance works, and less 'action', but that's the point! Not sure whether perhaps the time of year, and voucher season, but almost every guest was Aussie (including us of course). Just something to note, given that some people prefer to venture overseas to escape their countrymen and women :) ROOMS I got a little carried away researching the rooms before we arrived; but you really need not bother. All rooms have their positives and negatives, and all are absolutely lovely. We travelled with a baby and all the stuff that came along with him, so a ground floor (pool access) was best for us with a pram. The pool access rooms are definitely a treat, but the higher rooms would also be fine. Really, what's a few stairs to most people? Lower number rooms (1001-1012, 2001-2012, 3001-3012, 4001-4012, all wing 5) are closer to the lobby area. Higher number rooms wings 1-4, rooms 14-30ish are closer to the beach, the restaurants and the spa. But we're talking an extra minute or two walking distance. No big deal. Wing 1 is the most private (a little too quiet potentially). A little garden separates the room and the pool, with a wooden gate. Wing 2 is also private, but there is a little more action and 'people watching' to be had from the balconies. Also a garden between the room and pool, which we loved as it shields the balcony from people swimming below. We stayed in room 2028 which was brilliant, with its own little access 'ramp' into the pool (which others along wing 2 did not have). If you have a baby or mobility issues, this is a great room for you. Wing 3, 4 and 5 do not have a garden between the room and the pool. Approx the first 12 or so rooms (3001-3012 and 4001-4012, ALL wing 5 pool access) have a clear pool gate and look onto the kids pool. Great for families. The greater numbered rooms in wings 3 and 4 do not have a gate, and have direct pool access. FOOD & DRINK Breakfast is in waterfront. It really is fantastic. A varied and delicious buffet. Lunch is available in the Waterfront Restaurant, but also at the Beach Bar and pool bars. Quite heavy, fatty foods (think pastas, cheese melts, hot dogs, etc), but quite delicious. Waterfront food a little nicer. Dinner is in Olive, Sakura, Takrai or Waterfront. Olive is just delicious. The chefs must be commended, and the restaurant has a really lovely vibe. The head chef makes an effort to meet all guests - a lovely touch. The other restaurants are wonderful also. Thai, Japanese and BBQ buffet nights were plentiful. On the luxury escapes voucher, there is separate set menu for lunch and dinner and its just a slightly smaller version of the larger menu. We had no issues with this AT ALL. And if you really want something that is not available on the set menu, you can just buy it! Drinks are quite pricey, but we didnt mind. Nearby beach restaurants are cheaper for drinks after dinner if you want to watch your wallet. SPA Quan Spa is incredible. I had some of the best massages of my life there. Wonderful therapists - if you want a REAL Thai massage, you're in for a treat. The spa itself is so peaceful. Book early. 6 included massages on the luxury escapes voucher are EXCELLENT value for money! The real deal, not a watered down massage. Ying is wonderful. Best masseur I've ever encountered. HOTEL SURROUNDS Bang Niang market and the township is so so. About a 10 min drive, 300bht one way taxi or 100bht / pp hotel shuttle. Unless you need something, possibly don't bother. We did stop and have a look at patrol boat 813, but the memorial has a strange feel about it. Not well kept, exploitive little museums next to it. Something felt off about it all. But each to their own. The hotel itself is secluded and there is not much within walking distance. KIDS CLUB Our 9 month old son spent three hours each day with a babysitter. 300bht per hour during the day, more at night. The staff were WONDERFUL. Reasonable English which was good, so communicating our son's needs was easy. I'd often go to pick him up, and there would be three women surrounding and playing with him. I had no problems leaving him there at all. He was treated like a king and smiled every time we walked in the door! STAFF Absolutely wonderful. Everyone, down to the pool cleaner. All make eye contact, say hello, move out of the way when you're walking past. The friendliest staff were have ever encountered and NOTHING was too much trouble! As an example, on the day we arrived, there were some very minor matters regarding our room. We called guest services and I kid you not, within 90 secs we had three separate departments on our door, ready to sort things out. Incredible. Special mention to Pooh and Nuch and their team in Waterfront. Just lovely people. Made an effort to learn our names and make a fuss of our son every single day, which he totally loved. As previously mentioned, kids club ladies are also to be congratulated. Such gorgeous people. Dani in the lobby was incredibly welcoming. TRAVELING WITH A BABY Kids club. Kids club. Kids club. We took small Tupperware containers to breakfast and took yoghurt, fruit, bread etc in these for his lunch and dinner. But there is also a kids menu at each restaurant. The beach is not a wading beach, so to speak. The waves are quite 'dumping'. Stick with the pool. I wasn't really game to go in the ocean myself. If you need airport pick up or drop off, the hotel vans can install a baby seat. Nappies, wipes etc all available at the convenience store put front. Pharmacy in the township if you need any medications. 'Sara' is a trusty Thai paracetamol brand. OTHER HINTS Take inflatables for the pool or buy cheaply in the township. Hotel products expensive. The convenience store out the front sells cheaper alcohol and snacks. You can do laundry at some surrounding beach massage huts for 80baht per kg. We went to the hut right behind olive - they were fine, no issues. We didn't have any massages at these huts, but apparently the red huts behind olive are best? We tipped at each meal, between 50 and 100bht, and also tipped kids club staff and our housekeeping lady on our last day. Perhaps one drawback during wet season - there are not many covered public spaces, with lounge chairs, a bar, that sort of thing. When it's wet outside, you're quite confined to your room, waterfront restaurant, or the lobby area. Wifi is excellent! Fast and great connection. The hotel kindly allowed us to exchange our airport pick up for an airport drop off, as part of our voucher. Great vehicle, wifi in the van! They also installed a baby seat for us. Overall, a stunning resort, wonderful staff, incredible pool, we will hopefully be back!
Wanna visit again!
It was a perfect stay! Nice weather even in the wet season, kind staff, grrrreat pools, fantastic beach... Restaurants are not bad, but I'd rather order in room dining services and spend more time in the pool (you can ask the housekeeping to heat up the food you brought from home). In wet season like now, you can have lunch only at Waterfront (the breakfast restaurant), Infinity pool bar, Deli (mostly sandwiches) or in your room. For dinner, Waterfront is closed and 2 among 3 restaurants (Ta Krai, Olive and Sakura) are open. The pool bar closes at 8PM. Restaurants are few and the menu is simple. Oh, the staff are very kind and the dining atmosphere is superb. Having a Marriott Gold card (F & B card) would help. Otherwise, Phen's restaurant on the right side of the hotel beach offers more choice in menu and the food is very good. Farmai restaurant on the left side is okay, but the manager keeps talking and he's eager to sell more food and tour programs. Thai massage at Farmai is very good, considering it's only 300 Baht for 1 hour. I went there twice with my friends, and all of us were amazed. Phen's place have a couple of massagers, too. Each of Phen's, Farmai and other beach places is a restaurant, beach massage parlor and tour agency at the same time. JW Marriott Wi-fi reaches to the beach, but not to these places... Except that, they are very cost-efficient and very close from the hotel. We were treated at Quan Spa as well, using the August promotion " Pure Relaxation Package ". It was 3, 900Baht per 2 hours and subject to tax and SVC fee. It was totally different in every aspect, and was still good, but the cost is 7 times that of Farmai. You'd better go to the beach for a massage... The sea is beautiful while you're hit by a fat Thai lady. The lagoon pool is magnificient. The water is warm and clean. The only concern is that it can be dangerous for restless kids under 7~8 years. The pool is quiet deep (0.8~1.6 meters) and too accessible anytime, but I couldn't see any lifeguard. I suddenly came to this thought when I was swimming at 10:30PM, alone, looking up the stars. The kids club is okay, but not that exciting for elementary students and up. There's a kind lady working there. Air hockey, tabletennis and foosball tables are free to use 24 hours. Fitness club is open for 24 hours, and you can find resort activity program brochure in the room. My family and friends all agree to visit this place again.
An enormous disappointment
I have stayed at more than 20 Marriotts of various Marriott brands, and I now have met the worst. In terms of hardware, it is below average (yes, it's better than some of the Courtyards, but for the price?!). In terms of service, it is at the bottom. Go to the new Renaissance Phuket or the not-as-new JW in Phuket. The manager here really needs to take some lessons from the two managers there. Here're the details, building from the below-average infrastructure to the very inconsistent service: 1 - When my family of 4 (2 rooms) in the morning, the electricity went down, for the better part of the day and the next. When the electricity came back up, then we realize some of them (like the TV) doesn't work. Calls to the front desk and engineering took at least an hour to resolve that. 2 - The hotel is just not well designed. This is probably because this is a rather dilapidated local hotel taken over by JW a few years before. But the upgrading down seems to be superficial. With the rainy season, there are water leaks (which were left unmopped and slippery) everywhere. Very many little design flaws abound. Like the bedside lamp that hangs so close to the phone that I hit the lamp (hard-fastened) a few times (I wish I learned fast, but it was dark and I was jet-lagged). The glass door to the toilet swings such that it often cut the heels, the phone in the toilet dropped often, etc. The playroom had more broken stuff. Ping-pong balls with cracks (hard to play these), both foos-ball machines were defective, etc. 3 - Several other aspects are average, but not of 5-star (or even 4-star) quality. I notice some commentators said the breakfast was good. I thought it was so-so. I think these commentators have not been to the Renaissance of the JW Phuket, where the food was much better (including all sorts of ice-cream!). And the 1 hour commute to the hotel was really long. To a location that is only average, not any better than most of the rest of Phuket. 4 - About half the staff are rude, a quarter indifferent with blank stares (probably because they don't understand English... and we are not talking about the janitorial staff, but front-line staff like the omelette chef). One morning, a staff scolded a kid (not mine) for taking tea at a buffet. One would expect that the tea is included in the buffet. And there are no signs to say it's chargeable. In any case, why scold a JW client... especially preying on a kid. In another instance, the front desk was simply rude when I ask if Marriott Silver elites get discounts on food. This hotel has successfully turned normally polite and kind Thai's into short-tempered staff. 5. The hotel managers were unresponsive. The manager at the breakfast cafe showed up only in the late mornings (like 10 am), and sometimes not at all. But the German manager (very young) at the seafood restaurant was on the ball, making sure every table was happy. The facilities manager (or was that the hotel manager?) tried to be responsive, but he seemed to be overwhelmed with all the hardware and software breaking around him. Things seemed to be always on fire-fighting mode, so service was sometimes good and often bad. I would never go back to this hotel.
Great Pool, great beach, great rooms, great breakfast... will be back
We had a beautiful room, huge in size, very modern and in top shape, with a little terrace and a footpath to the pool. We never had any kind of bug or insect in the room. Flatscreen TV with a huge selection of channels and free internet. One of the most comfy beds I have ever slept in, huge bathtub and additional shower. Breakfast was great with a good selection of european, thai and other choices, lots of fruit and smoothies prepared on order. Every day we ate on the terrace towards the beach, very nice view and very attentive staff. We tried two of the restaurants, both were okay and not too pricey. Two little Thai beach restaurants (not part of the hotel) to the left and the right of the property get most of the dining business, though, and they are cheaper and a very good alternative if you like Thai food. They also do basic non-Thai dishes (we never tried, the Thai was too great). The beach is really long, clean and almost deserted most of the time, great for long walks. Most of the days we had high waves which would be unsuitable for kids to swim. Tried the spa which is a bit pricey, as well, and the french manicure I got began to break off after a couple of hours, so I would not recommend it. We do recommend to rent a car while here to get to town, if you want to do a little exploring and maybe try some of the restaurants in the area.
Paradise
Jw Marriott koah lak was recommended to us by our travel agent as we wanted a realllllyyyyy relaxing holiday without the hustle and bustle of Phuket. We found a little slice of paradise when we arrived. CHECK IN - was lovely after a long trip from brisbane via Singapore - greeted with a smile, cold drink and cool towels - no standing at reception - seated in a nice lounge and all the check in arrangements were done from there - quickly and with ease. Then personally escorted to room. ROOM - we had 2 interconnecting rooms (as we have a 8 year old) in block 5 - pool access room ! Make sure if you book pool access you request blocks 3, 4 or 5 as they are definitely the best. Rooms cleaned daily and an amazingly good bed with huge pillows ! Exterior of rooms a little worn but good inside. Suggest you leave around 20bhat each day on your bed for the maid as she will then do some lovely towell animals for you - very talented. RESTAURANTS - we only ate in the resort once - nice Thai buffet but if you walk out onto the beach you can taste some beautiful authentic Thai food for a fraction of the price. Our favorite was blue mist to the right of the resort - wonderful food - great with the kids and cheap. They also do kids hair braiding and laundry for only 70bhat per kg - bargain compared to the resort. HOTEL IN GENERAL - pool is 3.3 km long and is well maintained - breakfast a must and will get you thru to dinner. Staff wonderful and very helpful. Kids club more focussed on under 5's but older kids will probably just want to spend time in the pool anyway. Tsunami drill while we were here makes you feel safe in that arrangements are in place if required. TOURS - we went for the koah lak Eco safari tour with Sun - fantastic elephant trekking, bamboo rafting, waterfall visits and lots more - good if you have kids who wouldn't tolerate a long day - leaves about 10 and back at 3. Overall hotel was fantastic - we will be booking again for next year
Unser 2ter Besuch ist leider etwas ernüchternd
Wir sin nach einem Aufenhtalt im Mai letzten Jahres zur Zeit wieder im Hotel. Leider hat sich zum Vorjahr einiges geändert. Leider zum Nachteil... Der Aussenzustand des Hotels ist mittlerweile an vielen Stellen einfach nur noch schäbig und nicht mehr akzeptabel Es ist klar, dass hier ein harter Kampf zwischen Mensch und der übermächtigen Natur tobt, aber wer sich 5-Sterne Resort nennt muss dass handeln können... Die Zimmer die wir gesehen haben sind nach wie vor in Ordnung, aber die übel riechende Klimaanlage ist eine Zumutung. Da an allen möglichen Ecken renoviert wird, ist die Lärmbelästigung zeitweise entsprechend. Die Natur ist laut der Thai's dieses Jahr besonders stark, so das große Teile des umliegenden Strandes ziemlich verwüstet sind. Verlassene und eingestürzte Strandhütten rechts und links vom Hotel und und angeschwämter Unrat überall. Gut, dafür kann Marriott nichts, aber es kommt kein wirkliches Urlaubsfeeling auf, wenn man am Strand steht und denkt man schaut auf eine Müllhalde... Auch ist das Publikum durch die mittlerweile vielen Billigangebote von Reiseveranstaltern entsprechend... Einzig der SPA und das Pool Access Zimmer lassen einen ein wenig erholen... Alles in allem würden wir unter den Umständen nicht wieder kommen!
Absolutely Exceptional
I took my wife and two kids (3 & 6) to the JW Mariott for 10 days over Easter 2016. We had one of the best holidays ever (and we travel every holiday). Service : Never had better service in a hotel, ever. Even where my booking for a romantic dinner on the beach for my 40th birthday was forgotten (the only " blip "), they insisted we do it anyway (with 15 minutes time to set up) and then the whole dinner and wine etc was on the house. That was equivalent to about USD200, so they really stepped up and took responsibility. It also seemed like they were trying to make up for it for the rest of the holiday. By the end of the holiday we had met the head chefs, food and beverage chief and felt like part of the family. Special thanks to Jay (Head Chef I think), Sa (also a head Chef), Mr. Wat (head F & B), Boy, Jane, and probably the best waiter we have ever had, a gentleman called Joe from the Japanese Restaurant, whom my kids fell in love with (he made them origami fighter planes evevy time we went) and was quite simply exceptional. Kids Club : my kids are not very kids club but we literally had to drag them away to see them. Thanks to Sao, Bell and team, who were also brilliant. By the way, very clean and lots of practical activities (Batik T-Shirt painting, candle making, kids may thai, origami). All were great. Food: The breakfast is incredible, with pancake station, egg station, shake station (Khao Lak booster is THE way to start your day) and fresh fruit (watermelon, pineapple, etc.), so something for everyone. The restaurants are all worth a try. The Japanese buffet is outstanding (we went twice), Olive is great and we also tried some of the theme nights on the lawn ; never dissapointed. For lunch, we did often walk along the beach 100m to the right of the hotel to a restaurant called the Andaman, which was of the highest quality and very good value for money. Pool : clean, huge, never busy. Perfect water temperature. Never seen anything like it. Beach : I love this beach. Warm water, some decent waves for body surfing (but not much more), shells for the kids to pick up, and kilometres left and right to walk along and explore. You feel alone (and we were there over busy easter holidays). Sunsets awesome as well (around 6pm with a mojito, and you literally forget what you do for living... :-)). Rooms : We had a delux family (room 1129) which was on the first floor and close to the beach and Waterfront retaurant. Great beds. Cleaning twice a day. No issues whatsover. Great size. I did some major due diligence before booking this hotel and I have to say, it is a no brainer. I would go back 100 times. It cannot be faulted. Never seen so many staff smiling, greeting, trying to help us. High quality guests, very respectful of each other (a lot of Germans, Scandinavians and Australians when we were there). Very good ambience. Well done JW Mariott. You have nailed it with this one. We will be back next year.
Good until it's not good
I love this hotel but unfortunately I have just had a awful experience. I stated here with a travel deal which entitled me to 2 x free dinners at the Thai restaurant. The food was ok (wouldn't waste my time, go to Blue Mist). The problem was that when I went to pay the bill they said that one of my vouchers was not valid. The voucher was in fact valid and I had been given it when I checked in 7 days prior. It was extremely embarrassing and also annoying that I had to argue with several people on the phone to resolve. Take this review as you will. The resort itself is great. Beach amazing, and if you eat at Blue Mist you will be happy. For me though, after staying for the second time in 6 months (booking over 40 nights with friends and family) I expected to be treated with a bit of respect. Not happy.
Huge pool, great beach, excellent service!
We spent 5 nights at the JW Khao Lak resort in July. What an amazing pool and property! The staff at this hotel is excellent, everyone greeting you as they pass by. Our first room was a pool entrance ground floor room. It is beautifully furnished and very large, however quit dark and damp. The next morning, I woke up with a headache, not sure what the smell was, either mold or insecticide, whatever it was, it caused a headache. After breakfast, I reported this to the front desk. I asked for a high floor room, close to the sea, which was my original request. (the pool access room was an upgrade.) A new room was quickly found. The new room was much more to my liking, as I always prefer a higher floor to a ground floor. You can get in the pool from anywhere, as the pool is the feature of the hotel. The pool goes on forever, I tried to swim the whole thing, it is a workout, no need to go to the gym. The kids at the hotel seemed to be enjoying themselves as much as I was, playing, swimming, loving the pool. The beach was long with many loungers. The sea was too rough for me, however many people braved the waves and seemed to be having a good time. Children were playing in the sand. I enjoyed sitting on the lounger, having the sea breeze blow off the water and keep me cool as I sunned. Water was served by the beach attendants. Drinks and food were also available and would be brought to your chair. One thing we had too much of was.... rain. Each day we had showers, some lasting longer than others. " Rain coming.... " was a phrase I heard a few times each day, as the wind would whip up and the attendants rushed to lower the umbrellas. After an hour or so, we were back at it again, trying to sun ourselves, till the next, " Rain coming ". A good thing, it's not cold when it rains. The breakfast buffet, what an international treat! No one will go hungry or find fault with what is offered. Asian, European, American, healthy, etc, all delicious. My favorite was the smoothie bar. I would get a banana, fresh ginger, carrot, papaya, with mango juice and ice blended every day. It was delicious... and made up for the pastries and other goodies I'd put on my plate. At this time of year, there were many families. Lots of children. It's a great place for kids, making it easy for families to spend quality time together. We had a couples Thai massage at the Quan Spa. It was relaxing, but not strong enough for us. We asked for medium pressure. After the treatment, both of us said, I wonder what light pressure is like? The spa is calming and relaxing. Happy hour is from 5-6:30 in the Czar Bar with Jackey as your bartender. He is excellent, getting well priced happy hour drinks out to guests as quickly as possible. Non was also up there a couple of nights helping him out, his smile and fun attitude is contagious. We didn't make it to the pool bar happy hour, as we usually cleaned up before and didn't feel like going back to the pool. We ate our dinners at the beach huts next to the hotel. We had two dinners at Farmai, to the left as you face the beach. Our fish was so delicious, we went back for the same thing the following night. We also ate one night at the restaurant on the right as you face the beach, I forget the name, we felt the food was too bland. We had room service one night as it was pouring rain. Our last night, was beautiful, there was a lovely sunset. We walked to the second beach restaurant on the right, Andaman Restaurant. We sat at a front table with our feet in the sand, watching she sun set drinking a few Singha beers. It was one of my favorite nights on our month long holiday, the breeze was blowing, the beers were cold, the sunset was colorful and the food was very tasty. I can highly recommend the JW Marriott Khao Lak. We will hopefully return next year.
Error an Safe = Diebstahl
Safe musste von Fachmann wieder geöffnet werden. Da wurde bemerkt, dass Geld fehlte in 3 versch. Währungen. 100 Euro 100 Sing. Dollar 3000 Baht - Gespräche mit 3 versch. Managern, ein Fahrzeug wurde uns zur Verfügung gestellt für Fahrt zur Polizei. Doch wofür ein Rapport auf Thai? Abgelehnt, Angelegenheit wurde nicht ernst genommen. Auch auf nochmaliges Intervenieren von Zuhause wurden die Mails nicht einmal beantwortet! Super Service für 5* Haus.... wieviele Errors wohl den Kunden weniger Geld bescherte und keiner was merkte, weil der Betrag zu gering war...? Grund des Errors nach Aussage: gibt es immer wieder
Paradise Found: Fantastic Resort - Exceptional Staff
This resort appears to successfully cater for everybody: families, couples, singles, corporate guests, expats, divers, the young and the old from all over the world. Our 15 day holiday needed to cater for two exhausted working parents with two children: aged one and the other seven. It was a tall ask, but the JW Marriott, Khao Lak excelled. Apologies for the long summary - but we loved it. STAFF One word - Excellent. In reception, Kathleen is marvellous and helpful. If you need anything she can organise it, book it and get you on your way. The Waterfront team look after guests at breakfast and lunch. I wish to personally thank Nuch (I note an earlier review mentioning Nuch - she is truly wonderful), Mew, Oil, Nam, Mam, and the remainder of Ann's team for making sure we had everything we needed at all times. We hope the resort managers recognise and continue to care for this great team. When we left they gave both our kids presents. They made our trip. Our kids will have a lifelong love of Thailand because of them. Ta in housekeeping also did a wonderful job and no ask was too big. All the staff were brilliant with our kids. ACCOMMODATION We booked the JW Marriott Khao Lak after seeing a fantastic deal on Travelzoo. We contacted the hotel in advance to clarify some items and from the outset they were wonderful. No request unfulfilled. No promise unmet. We had an image of what we wanted from this holiday... it was better. Upon arrival we were upgraded to a pool access room. We wondered if the rooms would be too small for the four of us, but they easily fit a cot, single bed and king bed. We opted for a balcony that had a glass safety fence to keep the baby out of the pool. It was absolutely ideal (see room tips on the different options of balconies available for pool access rooms - you can select the most ideal option to meet your needs). Comfortable beds, spotless rooms, with luxurious amenities. The bathroom is spectacular. The free internet access from the room was great. Mobile range waxed and waned some days in the rooms. There was a good selection of satellite channels and we borrowed additional DVDs from the hotel. The rooms are serviced twice daily and at night the kids loved the animals made from the fresh towels. We invited two different ex-pat families from KL and Phuket to stay at the resort. They were accommodated close by and their unique needs were met as equally as ours. FOOD The breakfast is great! Huge selection. Australian, English, Indian, Japanese, European, and American tastes are all catered for. The smoothie bar and the coffee is excellent. We enjoyed many lunches at the Waterfront. Nuch, Mew and the Waterfront team looked after us. We ended up eating here many times due to the quality and helpfulness of the staff. The wine list is not too bad either. The room service menu in the hotel is broad and very reasonably priced. We ate at the hotel Thai restaurant a few times but that was a bit tricky with kids. The Mediterranean restaurant had a cover band who played 70 and 80s songs you couldn't help sing along too - best to book and sit outside on a beautiful night. Overall we enjoyed the local food outside the hotel on the beach for dinners, while we watched the spectacular red sunsets. Facing the water: Famai to the left is great. On the right are a number of great cheap places. The Andaman / Blue Mist are probably the best. The smaller quieter family restaurants are also worth trying. We ate in them all and found something new and good each night. Take mossie spray at night. Most of these venues offer massages (300 BHT - with oil 400 BHT), cheap laundry (70 BHT / kilo) and inexpensive private tours. BARS The bars are nice at the resort. Two pool bars and then a resort bar area near reception. The bar staff were great. Ta at the Aquamarine / Infinity pool bars can make a great mai tai! POOL / OCEAN Can't say enough about just how nice the beach and pool were. The 3km pool is really amazing! You can literally swim to breakfast and around the resort all day. It's great for kids. The palm tree lined beach is secluded, quiet and very relaxing. We spent time playing with the kids, and reading on the beach. We went for long walks each morning. If you want to relax, this is the place. The beach was also great for swimming with the kids. It was calm over our two week stay, with small surf and no jelly fish. The beach staff are great. They offer water, coconuts, fresh towels, cocktails when necessary and make sure everything is immaculate. My kids loved the elephant's visits and the coconut retrieving monkey. It's fantastic to have pictures of the kids riding elephants at sunset on the beach. The hotel offers free hire of bikes, kayaks, boogy boards, inflatable toys etc. The hotel also has many activities to do free of charge including yoga on the beach, pilates, beach volleyball, table tennis, thai boxing classes, squash and tennis courts, and bike tours (small charge). The gym had all the necessary gear. SPA / MASSAGE We had numerous massages at the Resort Spa and it is gorgeous. I would highly recommend it. Whilst cheaper massages are available on the beach (300 - 400BHT), outside the resort, we found the resort massages to be consistently good and among the best we have ever had. Don't bother with the pedicure in the resort or on the beach. KIDS CLUB The kids club was wonderful for both my seven year old and one year old. We were there daily and they made sure my two boys had a wonderful time. We completed numerous craft activities and made Christmas presents for the whole family. PROXIMITY Thai airways was great from Australia to Phuket. We bought a seat for our one year old and took a car seat for him to sit in - we will always do this in future. We travelled for just over an hour from the Phuket airport to get to the resort. We loved the remoteness - away from the tourists and among the national parks. This is not Phuket - it runs at a different speed. Khao Lak comes alive at night and the markets on the weekend are an experience. We easily accessed everyday items such as nappies from the local supermarket. Tailor made suits and great food are in abundance. The hotel runs regular shuttle service to Khao Lak Centre 100 BHT per person each way (200 BHT return). A local taxi from Khao Lak Centre to the hotel cost us btn 200 - 300 BHT. ADDITIONAL TRIPS We went elephant trekking one day. We rode elephants to a waterfall then scaled the falls. We were able to get in the water and wash the elephants after the trek. The experience was great and the kids loved it. We booked a luxury, air conditioned JW Marriott van for the whole day and toured around Phuket island. Maan from JW Marriott was our driver and tour guide. He took us to a variety of places to sightsee, eat locally and shop. We would not have found these places on our own and having the van was fantastic as we had a baby seat / place for the baby to sleep and an endless source of water / refresher towels. It was very reasonably priced and a real highlight of the trip. We booked both excursions via the hotel which we may have got cheaper elsewhere but for luxury, convenience and confidence we were very happy. GREIVANCE LIST Empty. We saw friends, met great people, had fun. Our children were loved and had a ball. We had the most relaxing holiday we'd ever had.
English Family visiting JW Marriott - Khao Lak
My wife and I stayed at the resort with our two children (aged 16 & 11) for two weeks during the UK Easter holidays. This is a good time to visit Thailand as the weather is good and the seas are not too rough. Upon arrival to the hotel (located 85 minutes from Phuket airport) we we greeted by friendly reception staff offering cold towels and refreshing drinks. The booking in process took no longer than 10 minutes and we were escorted to our rooms (inter connecting). The rooms were a good size complete with comfortable Super king size beds. The bathroom designed like a wet room had a very big bath, double sink, rain shower, soft closing toilet seat (nice touch) a phone and piped audio entertainment connected to 32 " LCD tv in main room. The balcony comprised of a 3 seater padded bench, 2 sun Loungers and table. The air-conditioning was good and also present was a ceiling fan. There room which comprised of a sofa and desk also had 'mood lighting' accessible at the touch of a switch. As you would expect the wardrobes contained a safe (with plug inside) mini bar, bath robes, slippers, iron and board and umbrellas. Also a nice feature was a house keeping switch which illuminated red or green outside the room instructing the maids if you required there assistance or would rather not be disturbed. On the subject of house keeping, the staff were very courteous and attentive, immediately making up the rooms as soon as you vacated. Also good was the fact staff re attended early evening supplying any additional toiletries you may require from extra towels to mouth wash. As mentioned in other reviews the hotel, although at 95% occupancy when we stayed appeared empty most of the time with the exception of breakfast served between 06:00 and 11:00. Even at this time there were plenty of tables to accommodate guests. The breakfast comprised of a pancake, omelette and smoothies stations. Also present was a Japanese / Thai food section a selection of breads, cheeses, salmon, cereals, fruit and yogurts. The breakfast price is typical of Marriott hotels so as usual ensure you secure breakfast with your package at the time of booking. The resort has a wide range of leisure activities including 2 tennis courts, 1 squash court, 2 table tennis tables, mountain bikes, kayaks, body boards, volley ball, pool table. The only charge is for rackets (around £2 each to hire), everything else is free of charge. The Gym is well appointed, with modern equipment compatible with i Pods etc. Without exception the staff at the hotel are extremely polite and courteous and will always go out their way to greet you. The hotel beach had a number of sun beds available and supplied fresh towels and drinking water on a regular basis. At the time of our visit there were a number of jelly fish stings from those who entered the sea. All of our family sustained stings (feels like a nettle sting if you have never had the pleasure). The staff immediately treated the stings with vinegar and cream on the beach front which immediately took the pain away. As stated in previous reviews the beach restaurants offer good quality food at a reasonable price. The four of us could eat a 2 course meal with alcoholic drinks for around £25 - £30. Having been at the resort for two weeks we did fancy a change of food and as a result ate at the 'Waterfront' and 'Olive' hotel restaurants. The food was good quality and the service was of a high standard. I would like to pay particular praise at this point to 3 members of staff who worked relentlessly to ensure an excellent dining experience, namely Tui, Varun and Air. Thank you We used room service on a couple of accession when the children were tired, the food was good, reasonably priced and delivered expeditiously. Also present on the resort were a Thai and Japanese restaurant, we did not eat at these locations so unable to comment. The layout of the hotel is superb, the pools and long canals are clean and provide excellent swimming. Due to the architectural design, people automatically migrated to the family pool, quiet pool and pool bars desirable with their preferences. Fresh towels are readily available throughout the resort. Unfortunately even in a hotel of this size there are still guests that feel the need to get up at 06:30, reserve sun beds and then proceed to leave the pool for the rest of the day, frustrating, but typical in some cultures (enough said!) Whilst at the resort we had the Tsunami evacuation. Audible alarms sounded warning guests of an immanent Tsunami. Although this was clearly unnerving the staff remained professional and calm throughout the evacuation. Although no wave materialised, the decision was right to evacuate the hotel. I was reassured at the effectiveness of the early warning systems put in place since 2004. Marriott provided guests with complementary food upon their return to the resort. I note some guests have made negative comments in relation to the cosmetic appearance of some parts of the hotel. Although everyone is clearly entitled to their opinions, I personally feel these people are being exceptionally fastidious and would urge you not to be discouraged. I have stayed with my family all over the world in a number of hotels (generally 4 & 5 star), for total rest and relaxation I thoroughly recommend this resort as an ideal location offering peace and tranquility. Excellent facilities, good weather, good food and friendly staff, you can't go wrong.
Good hotel... Bad food!
This Marriott Hotel is a great resort hotel, there's no denying that. It's incredibly beautiful, the rooms are comfortable and well designed and the staff are friendly and efficient. It also has a great location by the beach. We stayed in a pool access room and, as other people have commented, this is a great option. Stepping out and swimming to one of the bars was far different to going out on the town in my native London! The pool is incredible and has to be seen to be believed. And the service is exemplary from the moment you step into the lobby and have your bags whisked away and a drink and cold towel placed into your hands. My big problem, however, was the food. The, frankly, disgusting food! On our first night we'd had a long flight so ordered room service and, for around £40, it was bland, poor quality and looked like a ready meal. We thought it was just the room service but the breakfast quality was also poor - sure, there was TONNES of food to choose from, but on the whole the quality was far below the standard of a 5 star. They have lots of (expensive) restaurants on site but it wasn't up to scratch. HOWEVER, this shouldn't put you off staying here... On the beach, a five minute stroll from the hotel, are little beach restaurants that serve the most incredible, authentic and cheap Thai food we'd eaten on our trip. Phen's restaurant (the first on the beach on the right) and Ma Ma's (the last on the right) were particularly good. You can have a huge dinner for two for £20 tops and it is AMAZING. So, the poor food quality didn't end up spoiling our stay. Just one to bear in mind...
Is it a JW Marriott or a family holiday resort
Just spent 8 days on great relaxing holiday at the JW Marriott Khao Lak Resort & Spa. The biggest issue with this resort is - what is it trying to be & how to rate it! As a JW Marriott it just rates a 3 and is not up to the standard one expects from this brand. As a family holiday resort in Khao Lak, it rates a 4. Hence overall a 3. Pros: - fantastic 3 km long pool that winds through the resort with children's play areas and private spaces for adults. - great gardens provide a lovely compliment to the pool. - resort is spread out so that you never feel crowded. - fantastic & friendly Thai staff. - good restaurants. - Khao Lak is much quieter that Phuket, - Quan Spa is well designed and generally provides good massages, However do not expect the same treatment for the same massage each time you visit the spa! Each masseuse has their own interpretation. Cons - needs a serious planned refurbishment of both soft furnishings, rooms (particularly bathrooms) and much of the exterior of the resort. Definitely not at JW Marriott standard. - the impression is of a well planned resort that has been let run down. The original resort is now 15 years old and despite the major rebuild after the 2004 tsunami it is showing its age. - BEWARE, jelly fish are present in shallow depths along the beach, as they are in much of South East Asia. However there are no warning signs and no advice as to treatment. Staff are present on the beach with basic first aid - vinegar and cream. However this is not promoted to guests and on one day four guests were lined up waiting to be treated by one first aider. The jellyfish are not unique to this resort but I believe the Marriott has failed in a basic duty of care to its guests in 1) not advising guests that jellyfish may be present and 2) what is appropriate first aid and where it is available. - if you are using a package deal that includes meals you will be offered a limited fixed menu at all the restaurants. This is not advised prior to arrival. Tips 1) just outside the entrance to the resort is a small group of shops where you can get a great massage for a much more reasonable price and small convenience store that sells beer, wine, snacks and swimming inflatables for the pool at much better prices than the resort. 2) on the beach at either side of the resort are a number of local restaurants and cheap massages. As we did not try these their quality is unknown to me. In summary 1) if you are expecting the usual standard of a JW Marriott you will be very disappointed 2) if you are looking for a great family holiday resort and do not mind the wear and tear showing in the buildings you will have a great holiday. 3) once we got past the " not up to JW Marriott standard we had a great holiday.
Great for Families!
We really enjoyed our stay but wanted to write to inform other families with small children about the pros and cons of the hotel. One of the biggest pros is the beach. It is calm, wide, long and quiet.... great for young children. Another pro is the pool area. There are several fun shallow areas for the kids to play. The hotel has high chairs, a decent kids menu, etc. One of the cons is that the designated " kids pool area " is so poorly designed that no kids are playing there. Clearly the person who designed it does not have kids! There are a couple of shallow areas but they are in the middle of the pool! Also, there are exactly 2 lounge chairs by the kids pool (next to deep water). So there is no way for the kids to play while you sit and watch. There is a nice water slide but also it goes in to deep water with no stairs nearby for the kids to get out. Also, the kids club is just average. Not as nice as the kids clubs at the Shangri-La hotels. Another con is that you really need to bring all of the diapers, baby food, etc that you need because there is no place nearby to buy any of it. Lastly, I really want to inform people about the pool access rooms. I felt very misinformed about this (despite me calling the hotel and reservation line to get more information). There are 3 types of pool access rooms: glass front, garden front with gate, and no gate, garden or glass. If you have children under 5, you will want to be in the glass fronted pool access room for safety. The garden fronted pool access rooms are okay too but our 4 year old had no problem unlocking the very simple slide lock to go out to the pool by himself. Overall, we had a great time. Food is pretty good, beach is wonderful, staff is nice, pool is fun, spa is great, etc. But just wanted to provide some extra info for families with young children.
Not Quite Perfect
We chose this hotel because we wanted to be able to totally relax and unwind after a busy 2010. The hotel is about 90 minutes north of Phuket. There are lots of option for transferring from the airport to the hotel, which are all bookable over the internet so you don't have to haglle with the taxi drivers at the airport. Phuket Shuttle charges 1500 baht and Taxi@Boss 1200 baht. You can pay for Phuket Shuttle in advance. Check-in was efficient even though it was 11pm. We had booked a pool access room and our first night was spent in one of the 20 rooms. After having had a look round the next morning we asked to move to one of the 30 rooms. The 30 rooms open directly on to the pool rather than down a little path and are south-facing. If you have kids, you would probably prefer one of the 40 or 50 rooms that have a glass wall at the edge of the deck. The rooms are a good size with an excellent bed. Some of the furniture is looking rather worn and the manager said the rooms are due to be refurbished soon. The bathroom has a huge bath and a separate shower. Breakfast is a huge buffet complete with a smoothie bar and is excellent. Only niggle is some of the hot food isn't very hot and the bacon was rarely crispy. The hotel has a great gym and, obviously, the swimming is excellent. Unfortunately, the main pool isn't laid out all that well with not many loungers around the pool due to a lot of hedges! We particularly liked the cabanas round the main pool. There are masses of loungers on the beach. The swim-up pool bar does happy hour from 5-7pm. There are lots of activities programmed if that's your thing. The only thing we did was the bicycle tour to one of the local waterfalls - well worth doing. The service is a little hit and miss with lots of smiling, but (sometimes) not that much understanding of our requests and not much speed in reacting. Free wi-fi is available throughout the hotel. We didn't eat in the hotel apart from breakfast. The restaurants on the beach are very cheap and very good. Our favourite was Mama's Greeting followed by Phen and then Tew-son (really friendly service). Andaman is a little bit smarter, but a little more expensive. Do haggle for the lobster. Andaman also has a bar with cocktails for 99 baht from 5-7pm, which is perfect for watching the sun set. Fah-Mai to the left of the hotel as you look out to sea is the least good of them all. The hotel offers a shuttle in to the local town for 100 baht per person one way. This is good value if there are only two of you. After that, it becomes cheaper to get a taxi. The fare in a taxi should be no more than 250 baht. In Bang Niang we ate at Hill Tribes and the Candle Restaurant, which were both excellent. The Candle is more like a western restaurant in that it has air con! It is a bit more expensive than some places, but the food was of a higher quality and presentation. In Bang La On (called Khao Lak by the hotel) we are at Ruen Mai - good but not great - and at Nom's Family Restaurant - cheap and really good food. There is a bar called Happy Snapper which has a live band most nights and the drinks are very reasonable. We had a fairly major plumbing problem in the bathroom on the last night requiring engineers and house-keeping and, as a result, the charge for that night was taken off the bill. The response to the problem was absolutely appropriate and very swift.
17 дней с семьёй;)
Долго выбирал отель и не ошибся! Был с женой и с маленькой дочкой (1 год и 6 месяцев). Встретили хорошо. Заказывал индивидуальный трансфер. Ехать от аэропорта 1 час. На reception все прошло быстро, единственное вам предложат 2 вида оплаты, сразу или Ежедневно будут снимать с депозита. Если вдруг вы приехали раньше времени заселения а ваши номера ещё не освободились, то для вас есть очень комфортный бизнес зал для ожидания, где вы можете, поесть в ресторане при лаунже. И даже принять душ. Номер у нас был повышенного комфорта. Разницы особо никакой, что стандартный, что премиум. Многие берут на первом этаже, так как есть возможность сразу выйти в бассейн. В отеле есть фитнесс 24 часа. Можете позаниматься тайским боксом. Поиграть в Пинг понг и даже в большой теннис. Номер убирают 2 раза в день в отличии от Турции и Кипра. Есть кнопка вызова мастера, уборщицы, очень удобно. Много полотенец, тапочки, халаты, все очень хорошо продуманно. Мини-бар. На Территории 3 ресторана, один snack ресторан где можете перекусить и бар. Японский просто замечательный, все очень свежее. Каждый повар отвечает за отдельное меню. И готовят на ваших глазах. Тайский ресторан отличный все готовят на высшем уровне. А вот Итальянский довольно средненький, хотя повар из Италии и всегда живая музыка. Завтрак разнообразный. Есть все, угодят даже самым привередливым. Персонал очень внимательный, если у вас маленький ребёнок или дети, то этот отель точно для вас! Здесь забота и внимание на каждом шагу. Пляж чистый. Море тёплое. Лежаков на всех хватает. Бассейн чистый, 3 км в длину. До города ехать 10 минут. До Пхукета час, до торгового центра Фестиваль, 1 час 30 минут. СПА в отеле тоже выше всяких похвал жена очень довольна. Рядом с отелем прямо на море есть ещё пару ресторанов, очень вкусно и недорого! Том Ям из морепродуктов я по сей день не могу забыть, так было вкусно! На Территории 2 раза в неделю приезжает слон. А так вы можете съездит на очень интересные экскурсии. В ресторане который рядом с отелем все экскурсии и развлечения на 40% дешевле. Если выберете этот отель, то желаю искренне замечательного время провождения и отдыха!
Отличное место для семейного отдыха
Отдыхали в январе 2012 года. Понравилось в отеле абсолютно все. Размещение заняло минут 15, не успели даже выпить охлаждающий напиток. В номере есть все: утюг, гладильная доска, минибар с заполнением, сейф, телевизор (без русского канала, но обещали сделать), dvd плеер (диски выдают на рецепшн, но на английском языке, есть разъем для флешки, также можно использовать данный разъем для зарядки электро книги). Тапочки и халаты, зубные щетки и пасты, мыло, гель для душа, средство для увлажнения кожи, шампунь и кондиционер, опполаскиватель для рта, ватные палочки и еще куча всякой мелочи типа иголки с нитками, гигиенических пакетиков. Но не выдают фумитокс или иные средства от комаров, что является недостатком, поскольку комары бывают. Мы брали с собой. Если вы забыли взять - купите в аптеке в коа лаке. Дождь номер на первом этаже не заливал. Выбор номера: на втором этаже не хуже чем на первом, но на первом больше всего понравились с выходом к бассейну через садик. Тихо и комфортно. Влажность очень высокая, но это свойственно здешнему климату. Питались в ресторане на пляже, лучше всего Андамандский. Хотя в других тоже вкусно. Массаж лучше всего на выходе из отеля с левой стороны, там соблюдают гигиенические требования, при этом цена на тайский массаж днем даже ниже чем на пляже. Да и работают допоздна, до 10 вечера, а при наличии клиентов и дольше. Добирались до города и местных достопримечательностей на байке, забронированном в коа лаке. Новый байк за 280 руб. в сутки с КОПИЕЙ паспорта или с залогом прав. С копией паспорта дают только в двух местах в городе, то там байки быстро разбирают. Слева от отеля также есть рента байков. Карта достопримечательностей на рецепшн. До города можно также доехать на забронированном автомобиле, на такси или на автобусе отеля. На автобусе стоит 100 бат на человека. Автобус ходит по расписанию. Такси в отеле и на выходе из отеля 300 бат. Можно договориться за 250, особенно если вас отвезут обратно. Из города до отеля уехать так же просто, такси полно, бояться нечего. Движение не большое, поэтому не отказывайте себе в удовольствие опробовать байк!!! Это веселее, чем такси, дешевле и удобнее. Минус с байке только возможность оказаться под тропическим ливнем, но мы упаковывали фотоаппарат в специальный мешок на этот случай. Близко от отеля несколько магазинов, но самое дешевое - магазин 7-11 и рынок, требует наличия транспорта, хотя бы арендованного велосипеда. На рынке все очень дешево. В отеле Вай фай везде, даже на пляже. Закачайте онлайн переводчик на свой телефон и отсутствие знания иностранного языка не будет для вас помехой. На рецепшион есть два русско говорящих сотрудника, работающих посменно, Ирина и Кирилл. Но они вечно заняты, их обожают донимать не только русские, но и иностранцы. Если вы с детьми, посетите детскую комнату, вам понравится. В дождь можно поиграть в настольные игры под рецепшион, или по заниматься в великолепно оборудованном спорт зале. Русских в отеле пока не очень много, хотя уже больше, чем хочется. точнее попадаются уже очень шумные и плохо воспитанные особы. Поэтому мнение местного населения в отношении русских за последний год, как мне показалось, стало прохладнее. Однако они начали активно учить русский язык, так что года через два можно будет общаться со всеми на своем языке. Экскурсии купили у тур фирмы в коа лаке. Зеленый домик в центре города. Вообще то купить можно даже на пляже, вас не обманут и довезут до достопримечательностей, даже обратно возвратят. Рассчитываться лучше по факту приезда за вами в отель, прямо перед отправлением. Вдруг вы передумаете))) от стоимости экскурсии зависит ее качество. Например, количество посещаемых мест на симиланских островах. Если хотите отплыть с причала недалеко от отеля и повалиться на пляже на двух островах, сделав на них же заплывы с масками, вволю нафотографировать и отплыть в отель, то это удовольствие обойдется вам тысячи в полторы на человека, но не в зеленом домике). Если отплыв с дальнего причала (минут 30 от отеля), скачки по волнам чуть дольше положенного, ныряние в трех местах с катера для осмотра рыб и кораллов, отдых на двух островах с переходом через один из них пешком, то стоимость будет около 2800 на человека. Однако фотографировать и релаксировать времени не будет. Питание в обоих случаях было хорошее, оба раза отдыхали с иностранцами. Единственное что могу посоветовать - не берите тур у тур оператора, это дороже и хуже. Будет полный катер русских (народа раза в два больше) и вы все время будете в эпицентре массовки. Нас возили чуть раньше везде, поэтому мы отдыхали без толчеи. Отсутствие русского гида было с лихвой восполнено отличными иностранными гидами, очень вежливыми и медленно, четко говорящими лично для нас на английском языке (с нами ездили в основном немцы). Да, кстати, дресскода в ресторанах мы не заметили. Иностранцы мило кушали в вечерних платьях со шлепками и шортах с ботинками))
Great staff, perfect beach, good food, great rooms!
My wife and I spent two weeks here in Feb '12. We absolutely loved the place. Our pool access room was great, big enough, and very quiet. not sure if we were lucky with no noisey neighbours, but we slept really well (in our huge bed). It looked like we were in the newer part of the resort, which is quite big, but they seem to keep the place well maintained on a constant basis. Some pool access rooms were behind small 'garden' areas, where as our terrace opened straight onto the pool. Our terrace had no glass barriers wheres others did (might be useful if you have kids. The pool is absolutely wonderful and runs throughout the property. This is probably why the property seems so quiet. The beach must be a few miles long and a mixtures of nice sand and a few corally bits. We loved walking for an hour and a half each day along the beach where most times there were no more than 10 other people in view. As others have said the food in the hotel is quite expensive relative to the restaurants on the beach, which are cheap, cheap, cheap. That said, the food in the hotel's Thai and Japanese restaurants were superb, especially the river prawn curry in the thai! The food in the beach restaurants was also really good (especially the curries) and we couldn't spend more than £12 each night including cocktails. Breakfast was a busy affair and the only time things didn't feel totally relaxed. But the choice of food was good, the free espresso was welcomed, and the staff without exception were superb. The only real negative I can think of was the food in the Olive restaurant, which really was disappointing, or more accurately, completely tasteless. How one restaurant can be so bad when everything else was so good is a mystery and a real shame. We also had a couple of snacks in the 'deli' and these were good (English sausage rolls which were surprisingly good!). So overall, we'd absolutely recommend this resort without exception. The staff make you fee so welcome and everyone, and I mean everyone, says sawasdee kah to you. The clientele are generally mature couples but there were plenty of young families there too. DON'T pay attention to the review below that says children (of any age) are not made to feel welcome. This is TOTAL rubbish. The Thai people love children and we saw lots of staff talking to and spending time with youngsters every day. The kids play area looked fun but under-used. Things to think about though before you go: 1. There is very little to do nearby especially in the evenings (this was great for us) 2. Take a torch because the night lighting isn't very good 3. There isn't a great deal of choice when it comes to cuisine, so you'd better like eastern food 4. The sunbeds despite being expensive aren't the most comfortable. Bearable but not the best I've ever tried If you want sun, sea, sand, great food, and wonderfully welcoming Thai service, you'll love the JW Marriott Khao Lak.
Must Stay!
This hotel is a must stay!!! It was an awesome experience. The room was beautiful and the bed was very comfortable. It is also just walking distance to the Khao Lak Village where there are amazing restaurants and a spa place, very convenient after a long day. The hotel is in the perfect location.
巨大なプール
今回は雨季の訪問でしたが、4日間で2時間ほどしか雨は降りませんでした。プールが巨大です。ぜひプールに直接入れる部屋をお勧めします。雨が降ってもビリヤードあり、卓球あり、簡単なゲームが数種類あり時間はつぶせます。ただホテル周囲には数件のローカルレストランしかなく、雨季の訪問のためホテルのレストランも順番に休業しており少々不便です。朝食のレストランは非常に天井もたかく雰囲気の良いレストランです。ただこのレストランが夜休業していたのが残念でした。
Beautiful resort with great pool and beach
we arrived here on 19th December 2015 and were pleasantly surprised, entering a stunning lobby with amazing Christmas tree. Lobby is bright, spacious and very clean, so very good first impression. Lobby is at one end of the resort and has a magnificent view of the resort. We booked a duplex suite so we could all be in one room but kids slightly separated so adults also had a private area. Lovely room, spacious, clean, and bathrooms on both levels. Balcony overlooking the pool area with cushioned seating. French doors weren't secured very well so this could be improved. Walkway to our room was also an area for improvement - it looks out onto waste land, which is a bit of an eyesore. Breakfast is outstanding - wow - amazing choice and quality. We all looked forward to breakfast every day! A huge buffet area offering something for everyone. Great staff too, special mentions to Pu and Nuch. Our only criticism of breakfast is the segregation - there is an over 12 policy in force in many areas of the hotel, including where you sit at breakfast, which i didnt like. the area for over 12s was never to capacity, yet the family area was over subscribed and often had to wait for a table. And people without kids weren't stopped from sitting in that area, so it felt very unfair. Pool area is fabulous, and there is a whole army of pool workers who keep it clean and leaf free, which is no mean feat given the trees everywhere! i think in a 5* resort the water sports should have been free of charge, they are at other resorts of a similar standard. Again the segregation on the beach and sunbed area is annoying. Having a small area for those who wish for a quite holiday undisturbed by kids is one thing, but over half the area was segregated. Beach bar - what can i say - this was being built when we arrived... could this not have been done in Oct / Nov before the hotel became full? Very bad planning! It did open however on Xmas Eve so that was good and i think had it been operational before (ie Oct / Nov) the teething problems it subsequently had would have been ironed out. Drinks and food very expensive i thought. And food only average. Kids club is AMAZING - so much so my little girl did not want to come to the beach! Really lovely clean space, safe and secure and nice friendly staff. Lots of activities for the children to do. Wifi is great at this resort - anywhere in the resort its strong and doesn't drop out. Food and Drink overly expensive, and not to the standard you would expect for a resort like this. Attended the seafood bbq on the first night and it literally was bbq seafood with just a bowl of leaves, bowl of tomatoes, bowl of cucumber. no salad dressing. from previous experience in Thailand, a buffet like this would come with a choice of many salads, breads, rice, potatoes. Nothing and was very expensive. As a result we sampled many of the local restaurants on the beach, just a stones throw from the hotel. I can recommend BBeen to the right - great service, great Thai food, great Price. Really friendly family run, lovely. They also do braiding, massage and laundry! Had all our laundry done before we left!!
The best hotel we've stayed in!
My mother and I stayed at the JW Marriot between the 5th and 12th November and I can't describe our stay as anything other than excellent! We flew to Puhket's airport and the trip from there to the hotel went smoothly. Our room: + We stayed in a pool access room, and it's worth the extra money! It was very peaceful sitting outside by the pool drinking a cup of tea. And if you wanted to take a swim you just had to jump in the water and not bother at all with packing your back and go to the pool / beach. My mother loved it! And it was a bit entertaining to watch the people who swam by. I encourage you to stay in a pool access room, it was AMAZING! + The rooms are big, spacious and very beautiful! + The room was always clean when you came back from the beach. And the housekeepers replaced what had run out and gave you more of it. For example, we asked for the to light the candle in the bathroom and the next day they had put an extra candle and a box of matches on the bathroom counter. You also get free bottles of water every day. + The air conditioning was really effective. + ENORMOUS bathroom! + Comfortable and BIG bed with 3 choices of pillows. - The toilet was in a glass cubicle and it would have been better if the glass was frosted or maybe with a wooden door. But this was really the only downside we found about the room. The hotel surroundings: + The hotel was big but because of the pool and the vegetation it felt smaller. + It was also a very beautiful hotel and the location was simply perfect! + You get a map when you check in, and it's very helpful in the beginning so you don't get lost! + The pool was very clean and it was nice swimming around in it. The beach: + IT WAS AMAZING! Long, white sand and palms, what more can you ask for? + I personally really like the idea that they only had sun chairs high up on the beach. It made the beach look nature-like and you got the chance to appreciate how beautiful it was. + The hotel staff came and gave you ice water and refill. The weather was very warm and it was relaxing to have the water served to you, one less thing to think about! + / - During our stay there were big waves and I lost my sunglasses when a big wave took them with it. Amazingly my sunglasses were flushed back up on the beach and I got them back! The gym: + My mother and I went to the gym 3 times during our stay and we enjoyed it. It was nice to get some exercise after spending a day on the beach. + The gym was big and well equipped. + There were 3 treadmills so you didn't have to wait long until you had the chance to go for a run yourself. The food: + The hotel breakfast was incredible! You could choose to eat anything from a traditional English breakfast to sushi! There was an entire station only for smoothies (I recommend the pink banana!) and one for noodle and another for eggs and egg dishes. I stared my mornings with a chocolate crepe! + We went to the hotel's restaurant Olive two nights and the food was unbelievable! I recommend the restaurants ice creams (one scoop rosemary, one saffron and one olive oil). And don't forget to make a reservation if you want to sit outside, otherwise all the outside tables might be occupied. + If you go down to the beach you have one restaurant on your left and several restaurants on your right. These are VERY cheap and most of them serve great Thai food. We don't recommend to restaurant on your left. The food was ok but they mixed up our order so we got our desert before our main course. Instead try the restaurants on your right because they all serve really good food! Our favorite was Blue Mist (the third restaurant on your right) because the food was great, and also because you didn't have to sit in the sand (you could choose to sit higher up on a wooden deck) and the staff was very kind. (All of the restaurants on the beach also offer you massage. We had an aloe vera massage for 400 bath and a foot scrub for 300 bath. And they all have similar prices.) We really enjoyed our stay and we would like to come back sometime.
Beautiful Hotel, Amazing Rooms with direct access to huge pool
It has taken me some time to write this review as I needed time to reflect on the overall holiday. The hotel itself is amazing, we chose rooms with direct access to the pool and we were not disappointed, I spent a lot of time sitting on my private balcony reading and taking the ocasional dip in the pool to cool off. Our teenagers just loved it they could swim from our room to the swim up bar for mocktails and snacks. Happy hour on the beach was well organised and sitting on the beach as the sun set was fantastic. The beach is clean and great for swimming and we were lucky enough to have good waves while we were there. The Italian restaurant was excellent, as was their Thai restaurant. However, the restauants were where we found the greatest annoyance. In the form of so many very young children, screaming and running around in all the eating / drinking areas in the evening, including the wine and cigar bar after 9:00pm at night. I am not against children, I have two, but I think the hotel should have a curfew on at least one of their fine dining restaurants and especially the wine bar, so that other patrons without children can enjoy their meals / drinks without toddlers running around disturbing them.
A very Happy New Year in Khao Lak
This was our second stay at the JW Marriott Khao Lak, and we love it. We pretty much always stay in 5 star hotels and had just arrived after a few nights at the Fullerton Bay in Singapore.... the JW Marriott is not quite at that same level but it is still one of our favourites overall. We used the hotel transfer from Phuket airport which, at THB2500, is not the cheapest you can get but you get to ride in comfort, with a welcoming cold towel and cold bottled water. We requested a Pool Access room in Block 1 as per our first stay, and the hotel arranged this for us (many thanks go to Jan-Hein Breitschaft who is the GM of Rooms). The pool really is amazing and for us, Block 1 is by far the best. We really like this hotel and, for those Marriott Rewards members out there, they treat you very well indeed by giving you Happy Hour free drinks (beers, cocktails etc) between 6pm and 7pm at 3 bars on site including the pool bar, as well as good discounts on food and drink at all the restaurants on site. Lots of people seem to give negative comments about the hotel restaurants-personally we really liked them all, with the Japanese being our favourite (Tepanyaki is great fun and keeps the kids entertained). Yes, they are more expensive than the beach restaurants but what do you expect! Personally, I believe they are good value given the fact this is a 5 star hotel, and the quality is far superior to the beach dining we experienced. Overall we found the price of food and drink (except wine, but wine is expensive anywhere in Asia really) to be very, very reasonable for a 5 star hotel, and must be one of if not the best value JW Marriott in the world. Kids menu is available in all hotel restaurants if required. Beach massages are amazing-really liked 'Guitar Massage' despite lousy name! Head down to the beach and turn right. Dirt cheap compared to the hotel Spa which, although very nice, is just too expensive to justify. Some recent comments about the condition of the hotel are fair-there are some areas that need some cosmetic refurbishment but this must be a never ending job given the size of the place and the hot, humid environment-it did not really affect our experience other than 1 or 2 dodgy looking wiring jobs hat would not pass muster here in the UK. Only gripe we had was sun beds-hotel was 100% occupied over the New Year and, with many people insisting on 'reserving' sunbeds, we had a couple of days when we simply could not find a decent spot to sit. Not really a gripe against the hotel, but against fellow guests...... I wish there was a workable solution to stopping those selfish people from staking claim to sunbeds by leaving a book or a pair of flip flops on beds for hours on end. We witnessed countless examples of this despite the hotel policy of requesting guests not to do so...... you know who you are, please stop!! We will definitely return to this hotel again.
3 Wochen im JW Marriott.. wir wären gerne in einem anderen Hotel gewesen
Wir kamen im Hotel an, wurden nicht gerade - wie wir es normal von Thailand gewöhnt sind - empfangen, der Check in dauerte fast 1 Stunde obwohl wir um 17 Uhr ankamen, es gab Probleme mit den Zimmern (wir haben jedoch bereits im November unsere Zimmerwünsche geäußert), nach langen Hin und Her bekamen wir endlich unsere Zimmer, jedoch vorerst nur eines, das andere musste noch geputzt werden. In der Zwischenzeit gingen wir noch zum Strand, wunderschöner breiter saubererer, einsamer Sandstrand. Das Meer hier ist wirklich wunderschön. Es gab sehr viele Liegen am Strand, jedoch stehen die so dicht aneinender gequetscht, dass man sich kaum erholen kann, von Schlafen keine Rede, denn man hört alles was der Nachbar 30 cm neben einem sagt. Der Service am Strandbereich war sehr schlecht, wir wurden max. 1x am Tag gefragt (wenn überhaupt) ob wir etwas trinken möchten. Das Personal war grundsätztlich sehr unfreundlich (im kompletten Hotelbereich). Die Tische am Strand wurden nie gereinigt, auch wenn Sirupreste und Kaugummis darauf klebten. Am ersten Abend gingen wir in das wirklich schön aussehende Restraurant Olive am Strand, bekamen den besten Tisch auf der Terrasse und freuten uns auf das Essen. Jedoch war das Essen so extrem enttäuschend, dass wir alle 8 Gerichte stehen gelassen haben. Wir haben danach den Kellner über das mangelhafte Essen informiert, der Koch kam dann persönlich zu uns verstand aber nahezu kein Englisch. Als kleine Entschuldigung bekamen wir einen Cocktail. Jedoch ist dieses Essen nicht zu entschuldigen, das erklärt nun auch warum wir so einen guten Tisch bekamen. Es hat sich sehr schnell im Hotel herumgesprochen, dass das Essen in der gesamten Anlage sehr schlecht ist (keine Gewürze, keine gute Qualität, keine schöne Anrichtung, keine Liebe zum Essen,..). Enttäuscht vom ersten Abend kehrten wir in unsere Zimmer. Wir hatten ein Zimmer mit Poolzugang und eines im 1sten Stock direkt darüber im Wing 4. Leider war die Entlüftungsanlage vom Hauptrestaurant so extrem laut, dass man die Türen in der Nacht nicht öffnen konnte und so die Natur überhaupt nicht genießen konnte. Ein weiteres Manko waren die sehr schlecht geputzten Zimmer. Die Laden, Ecken & co wurden überhaupt nicht geputzt, es lag überall Zentimeterdick Staub, Schimmel, der Kosmetikspiegel im Bad war kaputt, der Ventilator funktionierte nicht, die Badetür war verzogen, sodass man sie nicht ganz schließen konnte etc. Da wir ein Zimmer mit Kingbett gebucht hatten, jedoch unserer Zimmerwunsch nicht berücksichtig wurde haben wir dann ein Zimmer mit 2 Betten genommen und gebeten, dass das Personal die Betten einfach zusammenschieben soll. Dies wurde gemacht, aber auf einem äußerst umständlichen Weg, indem das komplette Zimmer umgestellt wurde, sodass man keinen Platz mehr hatte, das Bett in die Ecke hineingequetscht stand, man zu keinem Lichtschalter kam und die Atmosphäre gleich 0 im Zimmer war. Am nächsten Morgen haben wir das Zimmer dann selbstständig wieder umgebaut, sodass man es dann doch genießen konnte. Die Zimmern sind grundsätzlich schön eingerichtet, jedoch leider alles sehr unsauber. Wir haben der Putzfrau am nächsten Tag die kaputten Dinge gezeigt, das wurde dann auch sehr schnell alles erledigt. Das Frühstück: Tägliches Gedränge und Kampf auf der Terrasse um einen Sitzplatz im Freien zu bekommen, das sind wir nicht gewöhnt und trägt nicht gerade zu einem entspannten Urlaubsfeeling bei. Wir wollten auf keinem Fall im überfüllten Klimatisierten Hauptraum sitzen, wo es vor quängelnden Kindern nur so wimmelte und dies wirklich nichts mit einem gemütlichen Frühstück zu tun hat, sondern mehr um MC Donalds Atmosphäre. Es gab eine zweite Terrasse, jedoch wurde diese zum Frühstück nicht geöffnet, warum weiß niemand, obwohl wie gesagt, sich die Menschen um die Außentische gerissen haben! Das Buffet war in Ordnung. Es gab einen Egg-Corner wo man sich verschiedene Arten von Eiern zubereiten lassen konnte. Die Säfte waren alles aus Sirup! Wir erwarten uns in so einem Hotel frische gepresste Säfte und kein Zuckerwasser!! Das Brot war nur teilweise frisch, vieles davon schmeckte alt! Preis / Leistungsverhältnis: Die Preise im Hotel sind extrem überteuert. Für einen Cocktail zahlt man dann schon mal 10 - 12 €, für eine Flasche Wasser 8€, für eine Flasche Wein durchschnittlich 100€. Das Preis- Leistungsverhältnis stimmt in diesem Hotel überhaupt nicht! Wir versuchten noch einmal das Essen zu Mittag direkt an der Strandliege, jedoch war auch dieses Essen ohne jeglichen Geschmack, auch hier einmal und nicht noch einmal. Ein letztes Mal versuchten wir dann den Zimmerservice, auch dieser sehr enttschäuschend. Gerichte nicht verziert, kein Petersil noch sonst irgendwas, das Essen war kalt. NIEMEHR ESSEN IM MARRIOTT! Links und Rechts vom Strand gab es allerdings Strandlokale. Dort konnt man super günstig Essen und Trinken. Das Essen in diesen Strandlokalen war wirklich lecker, wir spazierten zum Mittagessen immer in eines von diesen Lokalen und genossen die nette Atmosphäre. Zu Mittag und Abend waren diese Lokale überfüllt mit JW Marriott Gästen, im Hotel selbst sah man in den Restaurants nur vereinzelt Leute (wenn nur diese die Halbpension gebucht haben oder jene die das erste und auch letzte Mal im Hotel gegessen haben). Aufgrund des ungenießbaren Essens fuhren wir jeden Tag auswärts zum Essen. Besonders hervorzuheben ist das " La Flora ", " Chong Fah " und das " Sarojin ". Dort wurden wir liebevoll empfangen und haben das Essen (Steaks und Co) genossen. Positiv hervorzuheben an dem Hotel ist die große Poollandschaft, man konnte wirklich wunderbar schwimmen, jedoch ist dies nur ein kleiner Pluspunkt des Hotels. Wir haben auch einen Golftrip zum benachbarten Golfplatz über das Hotel gebucht. Wurden mit einem Taxi abgeholt jedoch war auch dieser Ausflug sehr enttäuschend. Während des Spiels wurde ein Golfbag zur Verfügung gestellt inklusive eine Person die das Bag getragen hat. Jedoch war das Bag äußerst schlecht bestückt, die Person hatte keine Ahnung von der Bereitstellung von Schlägern, während des Spiels musste man " rennen ", man hatte keine Zeit auch nur eine Minute den Platz zu genießen. 18 Löcher in nicht mal 2 Stunden, eine Hetzjagd! einmal und niemehr wieder! Über die Missstände im Hotel haben wir auch mehrmals Bescheid gegeben, haben mit einer deutschsprachigen Mitarbeiterin gesprochen, diese konnte sich leider nur entschudigen und uns mitteilen, dass sich sehr viele andere Gäste auch über die gleichen Dinge aufregen, dass das Küchenteam überhaupt nicht funktioniert, dass das Hotel anscheinend keine guten Köche findet etc. Eine kleine Entschädigung hätten wir uns schon erwartet, so ist unsere Weiterempfehlung an zukünftige Gäste: dieses Hotel ist absolut kein 5 Sterne Hotel, ein 4 Sterne Hotel mit günstigeren Preisen wäre okay, aber nicht mehr! Wir können das Hotel auch nicht weiteremfehlen!
BEWARE OF BOOKING ANY TOURS FROM THIS HOTEL
Asked advice from the tour desk for the safest elephant ride and they told me it was best to use 'Marriot taxi' to take us to the elephant ride, I was told that they would bring us to the place and then collect us after the ride. Specifically asked for the ride that included the waterfall. Wanted the safest possible option for a 5year old to enjoy. Went to the elephant camp, once we arrived we were shown two price lists, as guest of the Marriot ours was the most expensive. Thinking this was the safest option as advised by a 5 star hotel thought all would be okay. Once we were in the jungle our elephant rider kept spitting some foul red 'gunk' and then towards the end of the ride kept asking for a tip, the tour did not include any waterfalls. Felt very vulnerable and scared. Once we got off the elephant i was told that the car would collect us in 15 minutes, then i was advised that they called and would could not collect us and we would have to pay more to go back to the hotel. Finally was able to use someones phone to call the hotel and then was finally collected. When the car returned being very upset i asked to leave immediately but they had to go and have a 'chat'. We returned to the hotel and I made a formal complaint to the manager MS. POON, I was advised that she would get back to me and she never did.
評判どおりの素晴らしいホテルでした
ホテル内のどの風景も絵になるほど美しく、あちこちで写真を撮りまくっていました。 スタッフは全員がとても親切で素晴らしい対応でした。 空港から遠く、タクシーで1500バーツほど。 ホテル内のレストランで夕食を取ると家族三人で3000バーツほどですが、ホテルのプライベートビーチの両サイドにはローカルのレストランがあり、掘っ立て小屋のような外見ですが、メニューは充実しており、ここでゆうしょくをとると 家族三人で600ばーつほどです。 ホテルを取り囲むようなぷーるはもちろん、卓球やビリヤードなどの遊具も充実しており、滞在中リラックスし、退屈せずに過ごせました。 空港から遠いのが唯一の難点だったと思います。
Great stay - just short of perfect
For our last trip before our first child is born, we stayed here in August - monsoon season. Having stayed in Phuket in May during the " rainy " season we thought we knew what this entailed - a refreshing 30 minute shower each day to cool off. Monsoon season is not like that. It rained almost continually for 5 of the 7 days. So it was important that the hotel had plenty of things to keep us entertained when we couldn't be lounging by the (fantastic) pool area. The rooms are large, with king-size beds, good LCD TVs and DVD players. Even in monsoon season, you'll want to keep the ceiling fan and / or air conditioning running to keep it comfortable. There's a fairly limited selection of (pirated, naturally) DVDs available at reception. But with the weather as it was, stocks were pretty thin whenever we went to borrow new ones. Food at the restaurants was variable. The all-you-can-eat breakfast was, as expected in a purportedly-5-star resort, copious and of excellent quality. Local tropical fruits are a feature - try a custom smoothie! The breakfast room gets pretty busy, and some of the service areas (particularly the eggs, pancakes and the aforementioned smoothie counter) had long queues. The " Mediterranean-themed " Olive restaurant did not impress us much - they lost one of our orders, messed up another and made no compensating adjustment on our bill. Food there was nothing special at all. Room service (which we had on a couple of occasions) was always of an excellent quality - and seemed to offer selections from all the restaurants on-site. The real tip for delicious, authentic dining is to head up the beach to one of the massage-slash-restaurants, where for the price of a 45min treatment at the Day Spa and a room-service-Burger, you'd be able to get an entire DAY of massage AND a full lunch AND dinner. You also feel that your Baht are going into the pockets of people who really deserve it. That said, every Thai person we met (both inside and outside the resort) was absolutely lovely, with their beautiful smiles and gentle friendliness. We spent one day at the local market (a 10min shuttle bus ride) and could easily have spent another there. While it's not quite the mad bustle of Phuket Town, it's still a lot of fun. When the sun shines, the meandering pool and swim-up bar are just great. When it rains, the terracotta-tiled walkways become LETHALLY slippery (I nearly broke a toe) and the ping-pong and billiards tables get heavily patronised. Interestingly, even when the sun was shining, the beach never really looked that nice - the water had a churned-up, sandy brown appearance that didn't appeal. If you really want a beach experience, other areas would probably be a lot more suited.
Beautiful Resort
We stayed at th JW Marriott in mid May for 13 nights. It is a fairly large resort on a beautiful beach which is nice to walk in either direction once you are bored with sunbathing. We stayed in a premium deluxe room with a sofa on the balcony which was very nice but we couldn't really take full advantage of the balcony due to the weather most afternoons. The room was very nice but a fairly standard 5star hotel room. The tv in the room has BBC news and a couple of English film channels but the reception was not good. The breakfast is the typical Asian hotel breakfast with everything you could want and very good quality. We were there at the beginning of low season so the restaurants and bars were not busy. All the staff we came across at the hotel were very friendly and stopped to say hello, even the gardeners. We arranged for a taxi to take us in to Khao Lak centre one night and the driver was so good (his name was Joke) we kept his number and used him for the rest of our stay. He would take us to the market and wait for us then take us on to a restaurant and then at the end of the evening he would be waiting for us outside the Monkey Bar..... a great place with live music. Couple of things I was not happy with, one one day the hotel was hosting a wedding and a business convention which took over half of the hotel and these areas were out of bounds for the guests. I have no problem with weddings and meetings but I have never stayed at a hotel where the facilities which you have paid for as a hotel guest were denied all because the hotel is selling these facilities again for private use. I think that if a hotel has weddings etc they should have a separate area so as not to infringe on the hotel guests. The other issue was that on check in the receptionist kept our departure visa blue slip. She said she would return it to us on check out but when we checked out it was lost which was a bit annoying as we had to complete this again at the airport. In summary a very nice hotel, some areas are a bit tired and need updating. Staff are great and the beach is beautiful. we had about 4 days out of 13 which were a total washout due to the monsoon but the rest of the days had enough sunshine that we still went home with a good tan.
A piece of a paradise
When waking up in the morning for a song of cicadas followed by birdsongs at same time when sun rises. Lazily open your eyes and stretch yourself in a very comfortable large bed, take a shower in a lovely big bathroom where shower is even better than one at home, enjoy luxurious toiletries. Get dressed and go for a breakfast that serves whatever you could want for. Everyone you meet greets you with the big warm smile and politeness. This feels good I can tell you. We stayed two weeks in this wonderful and beautiful hotel. Our two rooms were in block three in a third floor facing the kid's pool. That didn't bother us at all; pool area was quiet already very early in the evening. Rooms a big and beautiful decorated, a lot of storage place, a little worn but then what. Bathrobes and slippers, even a beach bag for you to use while in here. Bottled water brought to you as much as you needed. Rooms were kept spotlessly clean and a chambermaid came every evening to see is there anything you might need, emptied waste baskets, brought more water and just looked that everything was okay, sprayed a lovely fragrance to your pillow and left some chocolates on the edge of the bed. Special thank to Nart who took such a good care of us. Hotel and its areas are very well maintained and the whole place is just stunning beautiful. Swimming pool and the canals are lovely and the pool is kept clean. We found sun loungers easily every morning, stayed +12 years zone, and this was good. No children running around. Pool was another thing, but yet pool belongs to everyone and it is large enough to find a quiet spot if wanting one. Fresh water served to your sun bed regularly. Beach is stunning; we enjoyed very long beach walks, no stones at all, gently sloping and clean. We found location to be very good. Few times went to the center by a taxi (100 baht / person one way), for a dinner and shopping and every time hurried back " home ", this quietness and nature is something you won't find at home. Few critics too that won't take away any well deserved stars. Prices of food and beverages, three to four persons easily eats and drinks at the beach huts next door for a price that one pays at the hotel. Change some sunshade clothing, specially ate breakfast terrace, some of them were very grey and green. Biggest minus comes to the toilet facilities near the adult zone by the beach and pool. Only one lady's room and even that is a bit far. Some more to be found in the ground floor near the breakfast terrace, very deep steps down. Please do something for this discomfort. All and all would definitely stay here again and gladly recommend this hotel to everyone who is looking for stunning beautiful surroundings and enjoys being away from the hustle and bustle of the city or village. Hotel staff is one big asset here.
Lots of children so not really a couples resort anymore
This hotel has been selling packages in which kids stay & eat free. Predictably this means there are now a lot more children at this resort. Unfortunately everywhere is really noisy and it is hard to relax. It wasn't always like this. The restaurants used to be really peaceful and romantic. Now they're super busy and loud. Same for the pool and pool bars (!). We woke to children running up and down the corridors yelling in the morning and slept to the sound of children running on the wooden floors in the room below. On the positive side, the resort is still beautiful and the staff are all excellent. If you are coming with kids and you enjoy a holiday where there are lots and lots of children this resort might suit you. For us, we'll be heading to an adults-only resort for some peace and quiet :)
Ett underbart hotell med ett underbart läge
Tredje gången på detta underbara hotell. Magiskt, vackert, stillsamt paradis i Khao Lak. Välj pool-access så kan ni ta ett morgon eller kvällsdopp i den kilometer-långa poolen. Enkel och snabb incheckning, man serveras ett glad juice och kalla handdukar vilket är skönt efter en lång resa. Rummen är rena, stora sköna sängar, stora garderober (om jag ska ge ett litet tips ta gärna med något som doftar gott och lägg in i garderoben som överallt i värmen så blir det lite " fukt-doft ") bra dusch och badkar. Städningen var perfekt varje dag. Stor härlig frukost med allt du kan önska, ett litet men bra gym som är öppet 24 / 7. Hög service och mycket trevlig personal, alltid med ett leende på läpparna. Du kan gå i timtal på den milslånga stranden, ta med några bath för att köpa vatten eller en öl av de små strandbarerna som finns med jämna mellanrum. Man får inte dra ned solstolarna på stranden så det är lite huggsexa varje morgon om de bästa stolarna, badvakterna tar bort handdukar på stolarna om man inte ligger på dem ända fram till kl 10.30!! Man man lär snabbt känna sina stols-grannar och får passa till varandra:-) Det finns dock ingen anledning att boka till halvpension eller att äta middag på hotellet, det finns ca 10 strandrestauranger dit du strosar ned på kvällarna antingen barfota eller på med ett par flip-flops. Mama Greetings längst bort till höger är en favorit. Att ta en taxi in till marknaden tar ca 10 minuter marknaden är på måndag, onsdag och lördag. Lagom shopping och god mat och dryck! Vi längtar redan tillbaka!
The most amazing hotel I have ever been to
Our stay was 21st to 28th November and it was just incredible. We stayed there as part of our honeymoon and were so happy with our choice! We knew it was in soft opening phase when we booked (and experienced the name change before we arrived), but we received very helpful pre-arrival information from Adam Laker and Mark Supphiah who helped us with our arrangements. They were extremely polite and courteous, which set the tone for the rest of our stay. As it was our honeymoon we opted for the pick up service (at a cost) from Phuket Rassada Pier which is about 2 hours from the resort. We'd spent the morning coming from Koh Lanta on a very rough journey and were delighted when our beautifully dressed driver Piek came and picked us up in a luxury van. It had leather seats and we were given cold water and iced towels to refresh. We also got given a music menu where we could choose which style of music we liked for the drive! Very nice touch. We smiled all the way to the resort and chatting with Piek who took us to 7 / 11 to get some snacks on the way. Some comments have mentioned the road to the hotel of the main road is rough. It isn't, it is just unpaved so it's a little gravelly. We had a pool access room which was decorated with honeymoon flowers on the bed and a cake which was delicious. Amazing points: 1. Room is as luxurious as it can get, gorgeous appointments, massive shower room and comfort everywhere you look. The bed was AMAZING. 2. Pool has to be seen to be believed. It's enormous, 3kms and the biggest pool in Asia. Great kids sand pool with waterslide (which we used!) and a fab room full of floatation items like boats, killer whales, lilos etc. 3. Service was incredible, everyone cannot do enough to help you. They even carried my omelette from the breakfast buffet to my table. That was a little over the top but I didn't mind, I just went with the flow! I can now never carry my own omelette ever again.... I've been spoiled. 4. Room cleaning was great and got done twice a day. 5. Restaurants are really good and pretty well priced considering the 5 star rating. We ate at the Japanese one (Sakura), Thai restaurant and several times we are the seafood lunch by the beach. That was great and every day the menu changes, we had snapper, salmon and tuna which comes with grilled veggies, sauces etc. Delicious. 6. Tranquil setting. Music is piped out through garden speakers which give a very serene feel to everything. 7. Beach is amazing, you can get lost along it as it is huge. There is nobody selling you anything and you can sit there all day. 8. We had a spa treatment in one of the temp rooms. It was good but I got burnt with some cinnamon body scrub. It just affected my skin and made me feel like I was on fire. Everything was just perfect, and when something did go wrong the resort fixed it 110% with no fuss and a caring attitude. We really did appreciate their help with our one small hiccup. Oscar the head chef is a very nice man who will answer any questions you may have. Our tips: 1. If you are able, rent a scooter from the next door beach bar (think it's called Fahmina) for 250B per day. You can park it for free in the hotel car park and it will give you a bit more freedom to explore the area and nip into town. 2. Go to the Chong Fah waterfall if you are fit. Walk right to the top, the signposts are not very obvious so you'll have to work it out. beautiful. It's about a 25 min scooter ride from the resort. 3. Get the transfer service from the hotel. It will save you having to bargain and it's soooo comfortable. During our stay we estimated about 15-20 rooms were full. We worried about this on first arrival but we decided to go with it and it ended up being superb as we pretended the whole place was built just for us. You wont notice any building noise as the main construction is over, it is just finishing touches on wings that were not open. It's just a stunning resort, not one thing has been forgotten, and we can imagine once Olive (the Meditteranean restaurant) opens and everything is fully functioning it will be even more spectacular. I can't comment on what I think it will be like at capacity, but its a huge resort with lots of room so it should be fine. There is a seperate wing for families and they have their kiddie pool section, so hopefully if you are anticipating a romantic trip without the pool swarming with kids you should be fine! We loved it and would like to return one day. If you want to message me with specific questions I'd be happy to help.
Very relaxing hotel
Stayed at JW with our 2 kids just after new year. The resort has huge area and gardens, which meant that although it was almost fully booked - it never felt crowded. It is a paradise both for kids and adults who like to swim: pools are amazing, as well as the beach! I personally liked the private morning swims in a 100 m long infinity pool with view! Our family studio room was very comfortable for 2 adults and 2 kids sleeping in day beds. The extra space compared to std room was worth the price. We got free vouchers on arrival to eat at the hotel restaurants, which was nice gesture. The thai Ta-Krai was very good and had nice ambience, tasted some quite unique starters (banana flower salad). But I can not understand why most of the people ate at the Olive which had just mediocre western food, as the local beach restaurants serve some of the most amazing thai food. We tried Phen's, Mama's Greetings, Blue Mist on the right side of the beach, and Farmai on the left side. Can not say which was best as all were amazing! Pros: +Pools, pools... I can not understand who they keep them in such a clear condition, taken the size +Beach one of the most beautiful I have seen +Huge selection & quality of breakfast +Very comfortable rooms (family studio room, 55 m2) +Spa very good +The amazing beach restaurants which had ridiculously cheap delicious seafood and thai menus +Massages on the beach +free surf boards on offer to try riding the waves Cons -It is very quiet (due to the the size of the resort), because of that lacks a bit of atmosphere -Olive (mediterranian) restaurant service and food is not in par with prices -Prices of drinks outside of happy hours -The idiots reserving the beach chairs 6:30 in the morning and keeping them the whole day no matter whether they use it or not. One can not do nothing but the same if you like even get chair in the morning on the beach side... Overall it is a very luxury and nice resort for a few days getaway for those who look just pure relax on a nice beach and resort like hotel. Tip: for a top notch dining experience - Chong Fah Resort in Bang Niang 15 mins taxi ride away has a cool beachfront restaurant - the Seaborn (do not mix up with the ChongFah restaurant nearby). Their seafood BBQ buffet is of amazing quality with a more than reasonable price.
Recent 10 night stay JW Marriott Khao Lak
My wife and I stayed 10 nights in November 2012. Let me say at the outset, anyone who finds complaint with this resort is truly either kidding themselves OR is someone who simply complains for the sake of it. The resort is simply stunning in every respect. Regardless of where you might be standing within the grounds, you will be faced with a scene from paradise. The pool defies belief and the staff could not be friendlier or more helpful. As you would likely have read previously, the buffet breakfast is as good as it gets. Everybody is catered for, regardless of their culinary needs. The restaurants on site are exceptional but (and this will be my only but) you must visit the restaurants out on the beach. We ate a number of times at Phens Thai and Seafood Restaurant, the first restaurant you happen upon when you walk out of the resort onto the beach and turn right. Exceptional food and unbelievably cheap. 5 plates of food, rice, beers and soft drink for approx $25.00 with the added bonus of having the surf all but lapping at your feet. Plenty of good massages available along the same stretch, again with the waves rolling in underneath you. Back to the resort, it is slightly isolated from the town centre of Khao Lak (about 10 mins in a cab) but this was of no concern to us. Cab was cheap or the resort runs a regular shuttle bus in and out of the town and a friendly price. The town is vibrant (but calm) with lots to see and do (eating and shopping) and is the antithesis of crazy Patong, which is about 2 hours south. Will we go back? I wish I was as sure of winning the lottery. The best resort we have ever stayed at for an extended period. Aesthetically stunning.
Perfection
We stayed for 5 nights in August and absolutely loved this resort! Travelling with two little kids we found the JW Marriott Khao Lak to be perfect, the staff are so warm and friendly always greeting you as you walk past them. The rooms were beautiful and clean, beds were super comfy, housekeeping were generous with extra towels and additional complimentary water every evening. Free Wifi was a bonus. We had a pool access room, initially we had one with the garden out the front in Wing 2 (that doesnt have a step into the pool) but we asked to swap to one with the glass pool fence in Wing 3 (near the kids pool) which had the step into the pool and was a bit safer with the kids. The pool access rooms are a must, it really makes it that extra bit special. Having pool access means you can swim whenever you like, before breakfast or before bed, just perfect! The pool is just amazing, so big that you barely see other swimmers (unless you are at the bar) and its kept beautifully clean. There is a block of shops just outside the resort, it includes a 7 / 11 which was so handy for drinks, snacks, nappies etc. a small massage place (with air con) and thai resturant which we had a lovely cheap dinner at. There are also local resturants and massage huts along the beach at the front of the resort which are worth a visit. Breakfast buffet was HuGE and so delicious, the best i have ever had and seen, endless choices and such wonderful resturant staff, all wanting to chat and play with the kids. I see other people are critical of small things like mold spots, peeling paint, gecko's etc. you have to understand you are in a tropical country, these things come with the climate, i really dont think its fair to be negative about these minor things. Also the staff and their language skills, English is not their first language. You are in their country, cut them some slack! I would highly recommend this resort to anyone, we will be back!